Top 2269 Member services representative Jobs in Opa Locka, Fl

Customer Care Agent II - Customer Care
180 Seminole Hard Rock Support Services —Hollywood, FL
- Weekends as needed
- Computer literacy
- Writing skills
- Research
Quick Apply
11d
Member Services Representative - Call Center (bilingual)
Doral Office Services —Doral, FL
- $18 - $20 an hour
- Full-time
- Spanish
- Computer literacy
- Writing skills
- Health savings account
- Paid holidays
Quick Apply
10d
Patient Access - Phone Scheduling Representative
Elevate ENT Partners —Miami Lakes, FL
- Part-time
- Remote
- 1 year
- Communication skills
- Entry level
- Opportunities for advancement
Quick Apply
8h
Front Office Representative
Lumina Studio —Hollywood, FL
- $3,878.82 - $4,671.26 a month
- Full-time
- Office
- High school diploma or GED
- In-person
Quick Apply
Member Services Representative
Planet Fitness —Miami Gardens, FL
- $14 - $16 an hour
- Computer literacy
- Cash register
- Computer skills
Quick Apply
Allstate Licensed Insurance Representative
Allstate Insurance - Robert Miret Agency —Fort Lauderdale, FL
- $18 - $28 an hour
- Full-time
- Bilingual
- Customer service
- Mid-level
- Paid time off
- Work from home
Quick Apply
Inside Sales Representative
Medical Air Services Association, Inc —Fort Lauderdale, FL
- $60,000 - $80,000 a year
- Monday to Friday
- Entry level
- Under 1 year
- AD&D insurance
- Paid holidays
Quick Apply
4d
Store Manager
SMARTMART - VERIZON PREMIUM RETAILER —Miami, FL
- $52,000 - $76,000 a year
- Full-time
- Background check
- Sales
- Customer service
- Paid time off
Quick Apply
Member Experience Representative - Contact Center
Dade County Federal Credit Union —Doral, FL
- $22.60 an hour
- Evenings as needed
- Spanish
- Microsoft Outlook
- Mid-level
- Life insurance
- Retirement plan
Quick Apply
ESE Coordinator - Miami Dade County
C.G. Bethel High School and Chambers High School —North Miami Beach, FL
- $65,000 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Health savings account
- Health insurance
Quick Apply
Parts Sales Representative
Miami Star Truck Parts,LLC —Hialeah Gardens, FL
- $40,509.86 - $54,807.57 a year
- Full-time
- Bilingual
- Spanish
- Sales
- Health insurance
- Dental insurance
Quick Apply
Admissions Advisor- Miami Campus
FVI School of Nursing and Technology —Miami, FL
- $48,000 - $53,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Physical Therapist Assistant
Fyzical Miami- Little River —Miami, FL
- $30.00 - $32.66 an hour
- Full-time
- CPR Certification
- Anatomy knowledge
- Vital signs
- Continuing education credits
Quick Apply
Dewatering Foreman/ Assistant Superintendent
Thalle Construction Company —Florida
- Construction site
- 3 years
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Field Marketing Representative
Renuity —Hollywood, FL
- $60,000 - $80,000 a year
- Urgently hiring
- Office
- Criminal background check
- Communication skills
- Wellness program
- Paid holidays
Quick Apply
Simple Field Sales & Service Representative
Elevance Health —Miami, FL
- Full-time
- Hybrid work
- Customer service
- Bachelor of Science
- Mid-level
- Employee stock purchase plan
- Paid holidays
Licensed Insurance Agent CSR
UniVista Insurance —Miami, FL
- $15 - $19 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
Quick Apply
3d
Sales Development Representative
Rhythm Innovations —Sunrise, FL
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Insurance Sales Representative
Ashley Lane State Farm —Cooper City, FL
- $35,000 - $80,000 a year
- Full-time
- Background check
- Sales
- Computer literacy
- Paid time off
- Opportunities for advancement
Quick Apply
Enrollment Services Representative - Miami Campus
FVI School of Nursing and Technology —Miami, FL
- $48,000 - $53,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for member services representative in opa locka, fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

member services representative jobs near opa locka, fl

Store Manager jobs in Miami, FL

Physical Therapist Assistant jobs in Miami, FL

Insurance Agent jobs in Fort Lauderdale, FL

Inside Sales Representative jobs in Fort Lauderdale, FL

Field Sales Representative jobs in Miami, FL

Call Center Representative jobs in Doral, FL

Assistant Superintendent jobs in Florida

Insurance Agent jobs in Miami, FL

Store Manager jobs in New Braunfels, TX

Household Manager jobs in Denver, CO

Store Manager jobs in Fort Worth, TX

Store Manager jobs in San Marcos, TX

Store Manager jobs in New Orleans, LA

Book Store jobs in Wilmington, DE

Dietary Manager jobs in Kansas City, MO

Customer Service Representative Remote jobs in Raleigh, NC

Vascular Access Nurse jobs in Texas

Patient Access Representative jobs in Chillicothe, OH

Patient Access Representative jobs in Tennessee

Patient Access Representative jobs in Birmingham, AL

Customer Care Agent II - Customer Care

180 Seminole Hard Rock Support Services
Hollywood, FL

Quick Apply

Job Details

Full-time
11 days ago

Qualifications

Computer operation
Phone communication
Writing skills
Social media platforms
Typing

Full Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Specialist position represents an advancement beyond the Customer Care Representative role with more specialized, complex reservations work and fewer repetitive inbound phone calls. The Specialists will handle group reservations and setup as well as complex VIP reservations. They will answer calls as well, but to a lesser degree than Customer Care Representatives, given the load of complex reservations work for which they’re responsible (often not generated by a phone call).Specialists will research and investigate guest concerns heard through various channels including calls, emails, GEM surveys, Mystery Shoppers, Social Media outlets, etc.

Essential Job Functions:

Answering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel, dining, event and entertainment reservations for VIP guests

Responding to and researching guest concerns through various forms of communication which can include but not be limited to calls, chat, text, emails etc.
Extending the appropriate guest appeasement for service breakdowns or relationship recovery. Document, track and communicate resolution for each guest.
Serving as escalation point for difficult player-related telephone calls; amicably resolve guest related problems in a fast paced environment
Reviewing, on a proactive basis, charges posted to hotel folios by new gaming guests during an evaluation period; assisting Player Development to pick-up charges as appropriate to enhance guest experience and intent to return
Providing guests with a clear picture of Seminole Gaming’s products and services; always leading the call without failing to listen to the voice of the guest
Ensuring that guest requests for reservations and other services are met and confirmed within the guidelines established by management
Handling hotel cashiering duties in the form of posting and refunding advanced deposits, etc.
Creating and maintaining group master accounts
Inputting group rooming lists as needed
Working as liaison between Customer Care and Hotel Sales department to ensure the integrity of all group-related room inventory and master accounts
Serving as a point of escalation for Customer Care Representatives in need of help with complex reservation processing
Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases when a specific request cannot be met
Presenting, at all times, a positive view of the Seminole Gaming and its properties when interacting with guests and fellow team members
Escalating difficult and complex situations as they arise
Work with Quality Coach, Team Leaders and Managers to evaluate individual performance and make efforts to improve performance where the need has been indicated
Provide Team Leaders with important observations culled from many guest interactions, offering suggestions to improve process, product or service offerings
Works diligently to support the “Five Fs” culture and team philosophy throughout the property.
Comply with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
Demonstrate actions and behaviors that reinforce the Company’s mission, “Unconquered Vision, Unparalleled Service, Unlimited Future,” and values of Fast, Fun, Friendly, Fresh and Focused in all we do
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
Show a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations

Qualifications

One year or more of directly related experience in an inbound contact center
Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette
Strong Business Writing skills. Ability to communicate in multiple channels always representing the company professionally.
Knowledge of Social Media and the role they play.
Knowledge of property management, reservations and player tracking systems (e.g. LMS, ARTS, CMP) along with proficiency in basic Windows and MS Office packages are considered a plus
Strong verbal communication and interpersonal skills
Experience handling guest calls in a sales-oriented inbound environment
Experience handling reservations in the casino / hospitality industry is considered a plus
Ability to work independently and under direct supervision, while maintaining a high level of productivity
Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist motion (keyboard data entry) as well as prolonged viewing of data on a computer monitor
Must be prepared and able to handle, with composure and tact, a high volume of repetitive guest interactions including escalated calls.
Must be prepared to creatively resolve guest disputes; must be prepared to honor or decline guest requests in a manner which is authoritative and confident, yet respectful and polite
Must demonstrate scheduling flexibility, as required in an environment where schedules are based upon fluctuating inbound call volume (weekend and holiday shifts may be required

For a listing of all opportunities, please go to www.gotoworkhappy.com.

Quick Apply

Refine Your Search

member services representative jobs in opa locka, fl

Customer Care Agent II - Customer Care

Member Services Representative - Call Center (bilingual)

Patient Access - Phone Scheduling Representative

Front Office Representative

Member Services Representative

Allstate Licensed Insurance Representative

Inside Sales Representative

Store Manager

Member Experience Representative - Contact Center

ESE Coordinator - Miami Dade County

Parts Sales Representative

Admissions Advisor- Miami Campus

Physical Therapist Assistant

Dewatering Foreman/ Assistant Superintendent

Field Marketing Representative

Simple Field Sales & Service Representative

Licensed Insurance Agent CSR

Sales Development Representative

Insurance Sales Representative

Enrollment Services Representative - Miami Campus

I want to receive the latest job alert for member services representative in opa locka, fl

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected