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Director, Account Management

Aptitude Health -
Oregon

Apply Now

Job Details

$125,000 - $135,000 a year

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Customer communication
Stakeholder relationship building

Full Job Description

DIRECTOR, ACCOUNT MANAGEMENT

Apply

Job Summary

This is a US office or US remote position. As a leader of the Account Services team, the Director, Account Management provides oversight across our portfolio of client accounts, guiding the team to ensure exceptional customer service and account management. The Director is solution-oriented, proactively identifies needs and issues for the business, and can implement solutions and creative strategies to produce superior results for our clients. The Director, Account Management has a track record of overseeing a high annual volume of client accounts and will provide strategic guidance and oversight of all direct and indirect reports, facilitating flawless client service.

Job Duties and Responsibilities

Oversees a team of account services professionals and provides stewardship and strategic direction for all account-related activities
Builds strong client relationships and maintains regular and effective communications with key stakeholders across multiple accounts
Manage and train direct and indirect reports, fostering a collaborative environment, and identifying training opportunities
Provides strategic counsel to clients and manages expectations, proactively providing project strategies, and tactics and addressing feedback or issues with junior team
Joins regularly scheduled client team calls and meetings, as needed, and serves as oversight to ensure a high level of customer service
Vision and determination to identify and execute opportunities for organic business growth. Participate in new business preparation/pitches as requested
Conveys client’s challenges and perspectives to project team members
Partners with Business Development team members on the review of statements of work (SOW) and budgets
Ensure governance as it relates to managing, documenting, and reporting on project activities; trains the internal team on client processes and legal/medical review requirements as needed
Oversees, develops SOPs, and streamlines internal processes and identify opportunities to continuously improve efficiency
Ensures that updated SOPs, processes and guidance is properly rolled out to Account Services team and training is provided
Support overall client project delivery, including quality of delivery and on-time delivery of projects and activities
Ensure projects keep moving or blocking issues are identified in advance and communicated widely to relevant stakeholders
Responsible for the team’s regular burn reports and interim/end-project financial reconciliations for all accounts, as well as oversees client communication
Oversees and trains the account services team on fiscal responsibility, manages Scope of Work changes that arise in the project, and manages overall project margins
Analyzes business results to ensure strategies are working and client objectives are being realized
Available for occasional teleconferences outside of usual working hours, to help ensure company-level global coverage of client needs

The above job description in no way states or implies these duties are the only duties performed by this employee. The incumbent is expected to perform other related duties necessary for the effective operation of the department and company.

The Company reserves the right to change or alter any of the above duties and responsibilities according to the operational needs of the department and Company.

Education, Experience, and Skills

Bachelor’s degree or work-related equivalent required
12+ years medical communications client services experience, including experience managing employees and leading a team of direct and indirect reports
Demonstrated account management experience overseeing a fast-paced, high-volume portfolio of medical communications work
Demonstrated client services management experience for pharmaceutical meetings/events including congresses, symposia, speaker trainings, advisory boards
Experience with internal and external stakeholder management
Experience in delivery of digital solutions and project management software
Highly efficient in the use of Office 365 (Excel, Word, and PowerPoint)

Key Competencies

Be highly organized and able to track multiple operational needs
Strong communication, writing, and interpersonal skills
Demonstrated excellent decision-making, critical thinking, and problem-solving capability in a very fast-paced environment

Conditions of Employment:

Verification of employment history, professional references, and education or training.
Eligible Candidates must live in the US and be able to work in the US

Working Conditions and Physical Effort:

Work is normally performed in a typical interior/office work environment
Travel of 15-20% may be required based on business needs (domestically and internationally) and attend virtual programs outside of working hours as needed.

Aptitude Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Featured Benefits

100% US remote working environment
Medical, Dental, Vision Insurance
Annual performance bonus eligibility
401(k) with employer match
Paid Time Off (combined vacation & sick)
Paid Holidays
Paid Parental Leave
Paid Life & Disability Insurance

The salary range for this role is $125 – $135k and based upon several factors including experience, education, skills, training, qualifications, location, and company need.

Apply Now

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