Description:
About Us
Dream Resorts is a hospitality brand dedicated to delivering world class vacation rental and property management experiences for guests and homeowners alike. Through its premier brands, Maui Resort Rentals in Hawai‘i, and Beachview Rentals, in Newport Beach, California, we manage a high quality portfolio of vacation homes in some of the world’s most sought after destinations, offering something for every type of traveler. Our culture is rooted in teamwork, respect, and a shared passion for hospitality, supported by competitive benefits and a workplace that empowers growth.
This commitment to our people has earned recognition across the Dream Resorts family of brands. Subsidiaries of Dream Resorts have been recognized across multiple prestigious workplace awards, including Hawaii Business Magazine’s 2026 Best Places to Work, where Dream Resorts was also honored for fostering a family friendly workplace, Outside Magazine’s Best Places to Work, the Inc. 5000 Best Places to Work, and Hawaii Pacific Business News’ Best Places to Work.
About this position
Dream Resorts is looking for a Salesforce Administrator to lead our frontline technical support and serve as the primary steward of our Salesforce environment. Beyond core administration, this role is essential in maintaining and optimizing the integrations between Salesforce and our mission-critical SaaS stack (Slack Enterprise Grid, Google Workspace, DocuSign, RingCentral). You will act as the operational bridge between technical development and business execution, ensuring our team has a seamless, integrated, and secure digital workspace.
Key Responsibilities
Salesforce Ecosystem & SaaS Integration
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Declarative Administration & Governance: Manage and optimize the core Salesforce engine, including Permission Sets/Groups, User Access Rules, Sharing Rules, and Profiles. Own and evolve the declarative layer of Salesforce, including Flow automation, user access configuration, and UI customization. Define and maintain platform-wide configuration standards to ensure consistency, scalability, and long-term maintainability of the Salesforce environment while ensuring all configurations adhere to established platform standards and best practices.
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Standards & Naming Conventions: Establish and enforce naming conventions across permission sets, flows, automation, reports, and other metadata. Act as a steward of platform consistency, reducing duplication and ensuring a cohesive user and system experience.
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Scalable Access Control: Design and manage a scalable access control model, leveraging Permission Sets and Permission Set Groups to align user access with functional roles.
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Cross-Platform Integration: Collaborate with the IT Systems Administration team to maintain, support, and capitalize on integrations between Salesforce and key tools (Slack Enterprise Grid, Gmail/Google Workspace, DocuSign, RingCentral, Asana, etc.). Partner with engineering and systems teams to ensure all configuration aligns with broader platform architecture and integration patterns.
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Workflow & Platform Optimization: Build and refine Flow automations, Service/Messaging routing, and Quick Actions to ensure Salesforce acts as a unified hub for all business communications. Proactively identify and remediate configuration inconsistencies, redundant automation, and opportunities for simplification.
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User Experience Consistency: Partner with departmental stakeholders to refine Page Layouts and Lightning Pages, ensuring the interface is tailored to specific user-group workflows. Maintain consistency across user experience components, including Lightning Pages, Page Layouts, and record-level interactions.
Helpdesk Leadership & Operational Oversight
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Support Management: Supervise the intake, routing, and resolution of all support tickets. Lead the operational transition from Asana tasks to Salesforce Cases.
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Gatekeeping & Triage: Validate reported issues to distinguish between training needs and system bugs. Manage the escalation path to the Platform Systems (engineering) team.
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Team Leadership: Mentor and manage the Platform Support Engineer, ensuring high-quality service and maintaining accountability for ticket resolution.
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Assuming Oversight: Work alongside the current Data Analyst & Support Supervisor to take on full oversight of the help desk function within an initial onboarding period.
Release Awareness & Production Approval
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Operational Gatekeeper & Readiness: While developers handle UAT and QA, maintain a high-level awareness of all inbound changes. Maintain awareness of upcoming system changes and ensure readiness from an operational and user adoption perspective.
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Deployment Approval & Standards Review: Review changes for alignment with established configuration standards and user workflows. Review and provide final operational approval for work items moving from staging to production to ensure they align with user training and business logic.
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Change Management & Rollout Support: Coordinate the internal communication of new features or system changes to ensure smooth adoption by the end-users. Support the successful rollout of new features through coordination, communication, and validation of end-user experience.
Requirements:
Required Experience & Certifications
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Salesforce Certification: Minimum Salesforce Certified Administrator. Additional certifications (Service Cloud Consultant, Platform App Builder) are a strong advantage.
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Platform Expertise & Governance: 3+ years of Salesforce administration, including deep experience with Flow, Permission Set Groups, and complex sharing models. Must possess a strong understanding of Salesforce configuration best practices, including permission model design, Flow governance, and metadata organization.
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SaaS Stack Proficiency: Proven experience managing or supporting Salesforce integrations with Slack Enterprise Grid, Google Workspace, DocuSign, Asana, and RingCentral.
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Leadership: 1 year minimum in a help desk supervisor or lead role within a Salesforce-centric service organization.
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Development & Release Collaboration: Experience working in environments with established development and release processes, collaborating effectively with engineering teams.
Technical Proficiency
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Expertise in Salesforce declarative automation and troubleshooting.
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Strong understanding of API-driven integrations and how they impact user workflows.
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Ability to translate stakeholder "business needs" into "robust, secure solutions".
Preferred "Plus" Skills
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Agentic AI: Familiarity with Salesforce AI tools (Einstein/Agentforce) or experience utilizing AI to streamline support workflows.
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Industry Context: Previous experience in the Vacation Rental Management (VRM), Hospitality, Property Management, or Real Estate space is a plus.
Compensation & Benefits
Salary Range: $105,000-$120,000
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Comprehensive Medical, Dental, and Vision Insurance (100% employer-paid options for employees and dependents)
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401(k) with up to 5% company match
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Employer-paid Life/AD&D
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Generous Paid Time Off (PTO)
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Paid Sick Leave
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9 paid Holidays
While this is a fully remote position, some travel is required for onsite team meetups. Up to 4 times per year.
Preference is given to candidates in Mountain, Pacific and Hawaii time zones.
Dream Resorts conducts pre-employment background checks and drug screening, as well as participates in E-Verify.
