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Guest Services Agent

Hotel Indigo Orange Beach - Gulf Shores -
Orange Beach, AL

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Cash amount verification
Computer skills

Full Job Description

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

Position: Guest Services Agent

Reports To: General Manager

COMPANY OVERVIEW:

Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.

We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.

POSITION PROFILE:

Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

ESSENTIAL JOB FUNCTION:

Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
Manage phone activity including providing general knowledge to callers.
Cancel room reservations according to procedures.
Walk customers in a professional and courteous manner according to procedures.
Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

DESIRED SKILLS AND QUALIFICATIONS:

Education: High school diploma or equivalent experience.

Experience: Three to twelve months of employment in a related position guest relation position with this company or other organizations.

Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.

BENEFITS PACKAGE

Competitive Salary
Daily Pay!
Team Member Hotel Discount Program
Uniforms Provided for most positions
Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
Paid PTO
401k with employer match
Team Member Awards and Recognition programs throughout the year
Food and Beverage Discounts
Tuition Reimbursement

Quick Apply

Refine Your Search

end developer jobs in orange beach al

Guest Services Agent

Systems Solutions & Adoption Lead

Software Tester

Software Tester Associate

Manager - Epic Business Intelligence

Fire Sprinkler Fitter Foreman (TRAVELING)

ServiceNow Director - Remote working USA or NJ, IL or Dallas Texas, USA

Salesforce Technical Architect with Omni-Channel + Custom Integrations - Hybrid Pittsburgh PA, USA