Top 13 Senior associate client success Jobs in Orange Ca

Head of Customer Success
Phocas Software —Costa Mesa, CA
- Full-time
- Hybrid work
- Senior level
- AD&D insurance
- Disability insurance
Quick Apply
Customer Success Associate
Wolters Kluwer —Irvine, CA
- $41,100 - $68,900 a year
- Full-time
- Writing skills
- Mid-level
- Analysis skills
- Commuter assistance
- Paid parental leave
7d
Senior Client Success Partner- Retail Media
Albertsons Media Collective —Fullerton, CA
- $95,400 - $123,900 a year
- Full-time
- Hybrid work
- 6 years
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
7d
Client Success Associate
EBizCharge —Irvine, CA
- Full-time
- Microsoft Outlook
- Office
- Communication skills
- Paid holidays
- Health insurance
Sr. Leader, Customer Solutions, SWAT, CSM
Amazon Web Services, Inc. —Irvine, CA
- $201,000 - $299,200 a year
- Full-time
- Computer science
- 7 years
- Computer Science
- AD&D insurance
- Health insurance
Senior Associate - Client Success
Baker Tilly Advisory Group, LP —Irvine, CA
- $83,820 - $127,120 a year
- Full-time
- Oracle
- Research
- Mid-level
Quick Apply
Fintech Client Support Services Senior Analyst
NASDAQ —Colonia Juarez, CA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- English
Sr Enterprise Customer Success Manager - LA28 Olympics
T-Mobile USA, Inc. —Irvine, CA
- $99,500 - $179,400 a year
- Full-time
- 18 years or older
- Microsoft Excel
- Finance
- Paid parental leave
- AD&D insurance
Platform Customer Sales Manager / Sr. Sales Manager
SwiftX Inc. —Eastvale, CA
- $80,000 - $140,000 a year
- Full-time
- Mid-level
- Commercial
- Paid holidays
- Disability insurance
Quick Apply
Customer Success Associate
Kinetic Automation Inc. —Costa Mesa, CA
- Full-time
- Mid-level
- Finance
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Client Relationship Associate
M4 Security Guard Service Inc —Orange County, CA
- $18 - $23 an hour
- Full-time
- Mid-level
- Communication skills
Quick Apply
Senior Manager, Customer Education & Partner Enablement
Deloitte —Costa Mesa, CA
- $171,600 - $338,300 a year
- Full-time
- Up to 50% travel
- 3 years
- Analysis skills
1d
Customer Success Associate
Working Capital Marketplace —Irvine, CA
- $39,520 a year
- Full-time
- Mid-level
- Office
- Communication skills
- Paid training
- Health insurance
Quick Apply

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Check out jobs in cities near your current location, Columbus

Client Success Associate
Gordon Flesch Company —Dublin, OH
Valid driver’s license and appropriate auto insurance as dictated by state requirements. Help develop and execute customer success plans tailored to each…
$27.50 - $30.00 an hour
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Client Success Associate
Arrive Logistics —Columbus, OH
Bachelor’s degree in a relevant field of study preferred. Manage load board on a daily basis, which includes detailed data entry in load building and scheduling…
Quick Apply

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Head of Customer Success

Phocas Software -
Costa Mesa, CA

Quick Apply

Job Details

Full-time

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Family leave
Work from home
Vision insurance
Life insurance

Qualifications

Project reporting
Data integrity assurance
Managing customer accounts
Customer relationship building
Client onboarding
Customer retention strategy
Referral-based lead generation
Managing teams in a customer support role
Credit risk assessment
Tooling
Sales referrals
Coaching
Customer satisfaction tracking
Process design
Performance Reporting
Metrics Reporting
Portfolio performance measurement
Talent development
Global team management
Managing clients in a customer support role
Data quality management
Team development
Collaboration with product development teams
Team training
Customer engagement
Customer relationship management
Forecasting
Leading team collaboration initiatives
Management reporting
Client growth strategy

Full Job Description

Phocas Software is a profitable, growing SaaS company with a loyal customer base and a category-leading product. With a clear path toward scaling from $70M to $250M and a reimagined GTM structure, this is a prime moment to join and shape the future of how we deliver value to customers.

We know that fun is different for everyone. So, if you want to try out innovative approaches to sales, lead a project, save the planet, or spend more time with your favourite people outside work, you’ll have our full support.

As long as you’re doing what brings you joy, the rest falls into place. Think less stress, higher performance, more energy and all-round nicer human. Your friends and family will be delighted.

Create your happy place

The Head of Customer Success leads Phocas' global CS organization across the UK, Australia, and the US. This is a senior leadership role with full ownership of Gross Revenue Retention (GRR) and Customer Success Qualified Leads (CSQLs) at a global level — building a talent-dense team that operates with a consistent, proactive methodology to identify risk early, deepen customer value, and create the conditions for customers to advocate for and refer Phocas.

This is an ideal opportunity for a customer success leader who combines strategic vision with operational rigor: someone who can design and embed scalable CS methodologies, develop future leaders, and build the cross-functional trust needed to make retention a company-wide priority.

Phocas' growth model depends on a healthy, retained customer base. As we expand globally, the complexity of managing customer outcomes across multiple regions, products, and segments increases — and the cost of preventable churn grows with it.

This role is Phocas' primary owner of retention outcomes globally. It sits at the intersection of customer relationships, commercial strategy, and operational excellence — partnering with Sales, Professional Services, Support, and Product to ensure every customer achieves measurable value and every renewal is earned, not assumed.

Why This Role Matters

Gross Revenue Retention: Primary financial owner of GRR globally — driving churn reduction, downgrade prevention, and credit risk management across UK, AUS, and US.
Customer Success Qualified Leads: Builds a team culture that creates genuine customer advocates and surfaces referrals and expansion opportunities from within the existing base.
Adoption & Time-to-Value: Ensures customers achieve measurable outcomes from Phocas through structured onboarding, ongoing enablement, and deep product adoption across the portfolio.
Customer Health Infrastructure: Owns the global health scoring framework and drives automated workflows that enable proactive risk identification and timely, structured intervention.
Global CS Methodology: Designs and embeds a consistent, scalable CS operating model — covering success planning, health reviews, risk management, and CSQL identification — across all three regions.

This role leads a global Customer Success organization with CS Leads in the UK, Australia, and the US as direct reports, and partners closely with Sales & Account Management, Professional Services & Activations, Customer Support, Product, RevOps, Finance, and People & Culture.

What You Will Be Responsible For

Develop a bench of strong CS leaders who can coach their teams on risk management, relationship-building, customer value delivery, and disciplined operating rhythms.
Build and embed a globally consistent CS methodology — covering customer onboarding handovers, success planning, health reviews, risk management, and CSQL identification — applied consistently across UK, AUS, and US.
Partner with Professional Services and Activations to ensure strong handovers from implementation, with clear definitions of a "successful handover" and shared accountability for early adoption outcomes.
Partner with Sales and Account Management to maintain an accurate global retention forecast, align on renewal strategy, and support at-risk accounts.
Own the global CSQL process — define qualification criteria, ensure the team understands and executes consistently, and track contribution to pipeline.
Ensure CRM health and data accuracy across the CS portfolio — account health scores, sentiment, engagement notes, success plans, and risk flags are up to date and actionable.
Meet regularly with Product and Solutions to share structured customer feedback, surface patterns in churn signals, and advocate for product improvements that drive retention.
Implement AI tools, automation, and CS platform improvements to reduce manual effort and increase the quality and frequency of customer engagement.
Be personally visible with Major tier and high-risk customers, supporting the team in navigating complex or escalated situations.
Monitor and report on portfolio performance — GRR, CSQL pipeline, health scores, churn trends, NPS/CSAT — providing clear visibility and insight to leadership.

Who We Are Looking For

Proven ability to lead global Customer Success organizations, with a strong track record of driving GRR and building proactive, retention-focused cultures.
Able to design and operationalize scalable CS methodologies — success planning, health scoring, risk management, and customer review frameworks — across multiple regions.
Deep understanding of how adoption, engagement quality, and customer relationships drive long-term retention.
Builds high-performing, talent-dense teams — develops future leaders, sets clear expectations, and maintains strong accountability.
Able to align Sales, PS, Support, and Product around shared customer outcomes and operate effectively as a cross-functional partner.
Uses metrics and reporting to drive clarity, prioritize team effort, and tell a clear story to leadership.
Comfortable implementing AI tools, automation, and modern CS platforms to improve team efficiency and engagement quality.

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Wellness Resources

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

#LI-YT1 #LI-Hybrid

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Refine Your Search

senior associate client success jobs in orange ca

Head of Customer Success

Customer Success Associate

Senior Client Success Partner- Retail Media

Client Success Associate

Sr. Leader, Customer Solutions, SWAT, CSM

Senior Associate - Client Success

Fintech Client Support Services Senior Analyst

Sr Enterprise Customer Success Manager - LA28 Olympics

Platform Customer Sales Manager / Sr. Sales Manager

Customer Success Associate

Client Relationship Associate

Senior Manager, Customer Education & Partner Enablement

Customer Success Associate

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