POSITION OVERVIEW
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To provide professional and courteous service using Forbes standards for transportation and bellman services for The Ranch at Laguna Beach’s guests via luxury house cars to desired destinations, and team members to designated parking locations.
Duties and Responsibilities
- Transport and shuttle guests on and off property in luxury hotel vehicles and golf carts to their desired destinations.
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Assist with team member shuttle service.
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Maintain continual contact with Guest Services via radio.
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Remain aware of overall parking situation (# of spots available, current venue, traffic delays, road hazards)
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Open and close shuttle doors for guests at pick up and drop off.
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Remain compliant of all local and state traffic and roadway laws while on duty.
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Assist associates with parking cars, conducting vehicle damage checks.
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Maintain cleanliness of all vehicles used for transporting associates and guests.
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Report any safety hazards or vehicle service indicators related to the shuttle (check engine light, low tire pressure, etc.)
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Ensure proper etiquette when driving through property including, keeping speed, music and loud noises at minimum.
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Greet guests immediately upon arrival in a professional and friendly manner, and escort guests to their rooms after check in.
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Assist guests with their baggage through storage & delivery, loading and unloading baggage from vehicles upon check ins and check outs.
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Provide a welcoming room orientation and inform guests of all safety features including doors, television, tablet and HVAC functionality.
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Promote The Ranch at Laguna Beach offerings throughout the resort.
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Assist guests with any additional requests such as directions to the pool, spa, ice maker, etc.
NOTE: This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principle duties outlined above.
SUPPORTIVE FUNCTIONS
In addition, this position may require you to perform additional tasks as needed, determined by the manager based upon the particular requirements of The Ranch at Laguna Beach’s guests and team members requests.
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Shuttle guests and associates in golf carts around the resort and to and from the beach.
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Deliver amenities and packages to guests as needed.
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Assist with additional requests as needed per management.
PERKS AND DISCOUNTS
Discount packages include: Free golf (based on availability), discounted pet insurance, discounted tickets to Disneyland, Universal Studios, Knotts Berry Farm and more!
REQUIREMENTS FOR THE POSITION
Education and Licensing
High school or equivalent education required. Valid state driver’s license required. Must have clean driving record and be at age of 25 or older.
Skills and Experience
Prior experience as a luxury shuttle driver or valet and customer experience required. Ability to operate all types of Luxury passenger vehicles (manual, electric and automatic, such as Tesla, Rivian, Porsche, etc.) required.
Grooming
All team members must maintain a neat, clean and well-groomed appearance per The Ranch and Forbes standards.
Competencies
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
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Must be able to speak, read, write and understand the primary language(s) used in the workplace.
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Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
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Knowledge of the city, particularly tourist attractions.
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Must have satisfactory driving record.
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Knowledge of The Ranch operations, its services, and facilities.
Physical Demands
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Most work tasks are performed outdoors. There is no effective protection from weather.
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The position requires standing, driving and getting in and out of vehicles most of the day. Must be able to stand or drive and exert well-paced mobility for up to 8 hours in length.
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Must be able to lift up to 75 lbs. on a regular and continuing basis.
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Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.
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Must be able to bend, stoop, squat and stretch to fulfill cleaning and luggage handling tasks.
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Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
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Talking and hearing occur continuously in the process of communicating with guests, supervisors and other team members.
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Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
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Requires manual dexterity to use and operate all necessary equipment.
Other:
Regular attendance is essential to the successful performance of this position. Irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the fluctuation in business levels in the hospitality industry, team members may be required to work varying schedules to reflect the business needs of The Ranch. In addition, attendance is required at all scheduled training sessions and meetings.
Upon employment, all team members are required to fully comply with company rules and regulations for the safe and effective operation of The Ranch’s facilities. Team members who violate The Ranch rules and regulations will be subject to disciplinary action, up to and including termination of employment.
This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of team members under his/her supervision.
Flexibility with working hours and on-call rotation.
Equal Employment Opportunity Policy Statement
The Ranch at Laguna Beach provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Harassment includes, but is not limited to, offensive remarks, jokes, slurs, visual displays, physical conduct, or any other behavior that creates an intimidating, hostile, or offensive work environment.
This policy applies to all employees and applicants, as well as contractors, interns, volunteers, and any others conducting business with or on behalf of The Ranch. It applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
This policy prohibits all forms of harassment and retaliation for reporting or participating in EEO-related investigations or complaints. Any employee who violates this policy may be subject to disciplinary action up to and including termination.
The Ranch encourages employees to report all incidents of harassment to a member of management, HR department, and/or anonymous hotline or web portal. All reports are treated seriously, handled confidentially to the extent possible, and investigated promptly and fairly. When necessary, corrective action will be taken to stop the conduct and prevent its recurrence.
Managers and supervisors are expected to model inclusive behavior, promptly address inappropriate conduct, and report concerns to HR. They are instrumental to ensure that the work environment remains free of discrimination and harassment.
All employees are expected to read, understand, and comply with this EEO Policy. Acknowledgment of this policy may be required during onboarding and periodically throughout employment.
