Job Title: Account Manager, Long Beach Convention Center, Terrace Theater, and Expo Hall
Reports To: Director of Events
Supervises Others: Yes
FLSA Status: Exempt
COMMITMENT: Full-time
LOCATION: Long Beach Convention Center, Terrace Theater, Expo Hall, and Long Beach city-wide events, and other associated venues as assigned by senior management
COMPENSATION: $75,000 - $80,000 Annually
BENEFITS: 401(k) and Life Insurance, Vacation Time ,Dental Insurance, Medical Insurance, Voluntary Life Insurance, Vision Care Insurance, Direct Deposit ESOP – Employee stock ownership program, Relocation Stipend, Paid Travel, Long/Short Term Disability, Management Growth & Development Plan, Mentorship Program, Bonus Opportunities, Corporate Trainings
ABOUT CONTEMPORARY SERVICES CORPORATION (CSC):
Established in 1967, CSC is the world leader in crowd management and event security. CSC’s esteemed clientele base includes more than 120 stadiums and arenas, over 100 universities and scholastic institutions, more than 49 convention centers, and numerous clients within the professional ranks of MLB, MLS, NBA, NFL, NHL, and NASCAR. CSC has also provided services for the world’s most prestigious special events, including Collegiate Bowl Games, NCAA Final Four Tournaments, Ryder Cup, Presidents Cup, US Open Tennis, Kentucky Derby, 30 Super Bowls, 10 Olympic Games, 4 Presidential Inaugurations, 3 Papal Visits, and 2 FIFA World Cups. CSC operates 49 branch locations throughout the United States and Canada. For more information, please visit our website www.csc-usa.com
GENERAL DESCRIPTION OF THE JOB:
The Long Beach Account Manager provides strategic oversight and operational leadership for CSC's contract at the Long Beach Convention Center, Terrace Theater, and Expo Hall. This position serves as the primary liaison to the client, responsible for cultivating multi-level relationships, ensuring contract compliance, identifying opportunities for business growth while delivering consistent operational excellence. The Account Manager oversees daily account strategy, staffing plans, staff deployments, event cost estimates, and overall resource management while maintaining a strong presence during major events to provide leadership, risk mitigation, and effective issue resolution. The position also supports long-term account continuity through Event Manager development, succession planning, mentorship, and leadership development.
JOB RESPONSIBILITIES:
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Provides oversight and operational leadership for CSC services, ensuring consistent service delivery and alignment with contract obligations. Maintains a visible management presence and proactive approach throughout the course of an event(s).
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Provide leadership, coaching, and operational support to Event Managers and other CSC personnel, promoting consistency, professional development, succession planning, and accountability across the account.
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Identify and pursue opportunities for business development and account growth, including expanded services, new event opportunities, or initiatives that strengthen CSC’s partnership with the convention center.
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Develop and maintain multi-level client relationships with the convention center, third-party clients, and other key representatives.
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Represent CSC professionally and serve as the principal liaison between the convention center and CSC Management Teams.
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Attend meetings, planning sessions, and committees, while serving as a knowledgeable and credible representative on matters involving event operations, crowd management, safety concerns, or other event initiatives.
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Proactively identify and address operational risks, client concerns or emerging issues. Develop timely solutions to ensure successful event execution.
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Create, edit, or maintain branch-specific event manager training curriculums, operational guidelines, and other content specific to the Long Beach Convention Center and its affiliates. This includes continuity plans, venue operation manuals, standard operating procedures, or other policy-driven mandates and guidelines.
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Identify applicable legal and regulatory requirements for training programs and operational policies, and ensure all required documentation, reporting, and processes comply with applicable local/state/federal laws and regulations.
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Maintain oversight of the convention center campus calendar of events (and surrounding areas) to ensure and anticipate adequate staff scheduling and resource allocation wherever necessary.
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Travels to various job sites to provide field assistance; assists with additional projects and other branch-related assignments.
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Perform other duties and responsibilities as assigned to support CSC’s operational and business objectives.
SUPERVISORY RESPONSIBILITIES
Directly supervises the CSC Long Beach Convention Center management team, event day leadership, and front-line staff, serving as a primary lead for specific projects or general event operations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Some responsibilities will include interviewing, hiring, training, coaching, mentoring, and counseling employees to assist in their individual growth and success. Provides performance evaluations, resolves conflicts, and ensures optimum utilization of all resources (people and material).
REQUIRED SKILLS
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Ability to maintain good client/customer relations and work in a team setting.
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Ability to speak effectively before groups of employees, applicants, customers, or organizations.
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Possess good verbal/written communication skills and people management skills.
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Ability to work in a fast-paced, high-pressure environment and make sound decisions quickly.
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Work necessary hours needed to complete job preparation in addition to mandatory event hours.
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Walking significant distances, including up and down stairs, as required to roam throughout the venue.
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Complete mandated industry training as assigned.
EDUCATION AND/OR EXPERIENCE:
Bachelor's degree; five years of related work experience in the event industry; three years of general related experience in security and customer relations, crowd management, military, law enforcement, TSA, or other government-related experience is helpful; or any equivalent combination of the above-mentioned will be considered.
LANGUAGE ABILITY:
Ability to read and interpret documents such as administrative rules, regulations, and procedure manuals. Ability to write curriculum and materials related to and as required by the Company’s security needs. Ability to speak effectively before large groups of customers or employees of an organization.
MATH ABILITY:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER & EQUIPMENT SKILLS:
To perform this job successfully, an individual should have proficient knowledge of Microsoft Word, Microsoft Excel, Microsoft Explorer, Microsoft Outlook, Microsoft PowerPoint, and Microsoft SharePoint. Must become proficient in the company ProtaTECH Scheduling program (WISH).
TRAVEL REQUIREMENTS: As a nationwide organization with involvement in many of the world's premier events, the Account Manager may be asked to travel to other branch locations and provide management assistance for such events. Some common annual events include the Coachella Valley Music Festival, Stagecoach Country Music Festival, Electronic Daisy Carnival (EDC), NFL Playoffs, and various conventions. All travel is paid for by CSC.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
