New Seasons Market began in 2000 as a neighborhood market, a place where local communities can come together to connect with where their food comes from. A friendly, inviting place that honors its region’s farmers, ranchers, growers and makers.
Today we are part of Good Food Holdings; a collection of regional specialty grocers committed to serving our communities with the highest quality of products and great service, where our goal remains the same: to build community through good food. Accordingly, we seek skilled team members who share the same commitments and who appreciate the fact that New Seasons Market celebrates diverse backgrounds and experiences.
Job Title: Floral Manager
Department: Floral
Job Region: Oregon/SW Washington
Reports-To: Assistant Store Manager
Exemption Status (typically): Non-Exempt
Requirements: As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening, weekend, and holiday shifts per the needs of the business. Must complete and maintain any required food and work safety trainings/certifications.
About the role: Leads floral department and staff, including financial stewardship, customer service, merchandising, work safety, communication and performance management. Provides exceptional customer service and contributes to a positive and collaborative team environment. Ensures the department provides an exceptional customer shopping experience, with the highest level of service and product knowledge. This is a management/leadership position. You are responsible for providing leadership in line with company values of equity, inclusiveness, and promoting a positive and progressive work environment in alignment with our company mission, vision, values and policies.
General Requirements:
- Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
- Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
- Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
- Demonstrates a solutions-oriented approach to problems or concerns.
- Represents company values. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
- Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture. Responds to feedback in order to improve performance.
- Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.
- Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
- Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.
- Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
- Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.
- Builds trust and respect through dependability, organization and follow through.
- Promotes a collaborative team environment through recognition, leading by example and working alongside staff. Demonstrates approachability and fosters open communication. Creates an environment where staff are invested and encouraged to contribute ideas. Demonstrates a pro-active approach in resolving staff issues and conflicts. Demonstrates ability to adapt approach to different learning styles among staff.
Position Responsibilities:
- Maintains excellent department conditions, including appearance, cleanliness, signage, staffing, service levels and adherence to merchandising standards and category schematics.
- Reads and understands merchandising information. Develops and executes merchandising plans to promote peak seasonal/ad item/holiday products, drive sales and create an optimal customer shopping experience.
- Models friendly and attentive customer service, coaches staff, recognizes accomplishments and identifies areas of opportunity. Handles escalated difficult customer service situations and seeks solutions to delight the customer.
- Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them. Meets labor and margin goals. Develops and executes a plan when results do not meet expectations.
- Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
- Orders floral products according to seasonal needs; maintains inventory levels to achieve sales and margin goals.
- Trains department and others working in the department. Adapts approach to different learning styles among staff.
- Maintains professional vendor relationships.
- Ensures customer special orders are accurately placed and delivered.
- Utilizes design knowledge and creativity to make custom arrangements and assist customers in product selection. Confers with customers regarding specifications and preferences.
- Demonstrates excellent knowledge of floral products and plants, keeps up with industry trends. Educates customers on care and handling of floral and plant products.
- Processes, waters, cuts, conditions and cleans flowers and foliage for display and storage. Maintains the organization, rotation and cleanliness of customer facing and back stock areas.
- Receives and unloads merchandise; checks quality, count and condition.
- Plans, leads and analyzes inventories.
- Participates actively in the maintenance and enrichment of a workplace safety culture.
- Understands and enforces New Seasons Market work safety policies and guidelines set forth by OSHA and other regulatory agencies. Takes appropriate action on work safety concerns raised by staff and regulatory agencies.
- Identifies and addresses factors that contribute to the functionality of store/department equipment. Follows through with service/maintenance needs. Ensures staff members are properly trained on equipment and safety processes.
- Promotes the highest level of department cleanliness. Ensures general housekeeping and janitorial tasks are scheduled and conducted on a regular basis and ensures sanitation standards established by store policy and state and local health departments are practiced.
- Demonstrates proficiency with emergency procedures, safety equipment and MSDS.
- Manages and provides oversight to all areas of the department. Directly manages all department staff, including performance management and review writing, scheduling, and providing ongoing training, coaching, development and feedback. Assesses, prioritizes and delegates tasks and production.
- Demonstrates an understanding of basic Human Resources concepts; works with resources at store level to increase knowledge. Establishes and maintains effective verbal and written communication systems.
- Tools and Equipment Used (not all inclusive): This position may be required to use the following tools and equipment: baler, hand truck, POS, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping/janitorial and standard office equipment.
- This position works at a *Medium level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout shift. Sitting seldom required. Up to occasionally, dependent on location, required to climb stairs, step stool and/or ladders.
- Frequently required to use hands and wrists for grabbing, twisting and pulling.
- Frequently works outside in all temperatures and weather conditions.
- Performs other tasks and duties as assigned.
- Medium means the worker can occasionally (1 – 33%) lift 50 pounds and can lift or carry objects weighing up to 25 pounds frequently (34 – 66%).
What you Bring as a Candidate:
- 2+ years floral design experience with demonstrated knowledge of flowers and plants required.
- Previous customer service, retail or grocery experience preferred.
- Exceptional creativity with strong eye for design.
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
- Prior ordering and inventory management experience required.
- Proficiency with Microsoft Word, Outlook, and Excel with ability to learn new computer programs.
- Basic math and computation skills required.
- Skills to read, understand and follow through on verbal and written instructions.
- Previous supervisory or management experience required.
- Skills to manage financial results, including labor, sales and profit margin.
Physical and Environmental Work Space: Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, depending on location may have stairs or elevators, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and/or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will offer reasonable accommodations to qualified applicants and employees with disabilities.
This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Seasons Market reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.
Benefits Information
All staff have access to our Employee Assistance Program (EAP) and our 30% staff shopping discount. Full-time, regular-status staff that regularly work 24 hours or more per week and have worked for 60 days are eligible for medical, dental, vision, pre-tax spending accounts, life, accidental death & dismemberment (AD&D), and disability benefits. Full-time, part-time, and temporary staff who have worked for 60 days and are at least 21 years of age may participate in the 401(k) program. Employees begin accruing PTO on their first day of employment; the amount they accrue depends on hours worked and tenure. Staff may be eligible for paid holidays, depending on schedule and tenure. Additional benefits include supplemental leave pay (such as parental or bereavement), a store incentive program based on financial & operational goals, paid time for volunteering at a 501(c)3 non-profit, discounts on some forms of public transportation, adoption assistance, and up to $40 reimbursement for dinner out or New Seasons Market groceries for their birthday.
