Top 22 Senior helpdesk support Jobs in Oreland Pa

Senior Technical Support Analyst
Hajoca Corporation —Whitemarsh, PA
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Profit sharing
- Wellness program
Quick Apply
Customer Support Agent (SaaS Helpdesk) - Philadelphia
Fastmail —Philadelphia, PA
- $71,874 a year
- 8 hour shift
- Hybrid work
- Office
- Bachelor's degree
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
4d
Senior Help Desk Technician
Silvi Materials —Fairless Hills, PA
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
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8d
Senior IT Help Desk Technician
CACI —King of Prussia, PA
- $47,900 - $95,600 a year
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
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Helpdesk Tier 2
TGIPOWER LLC —Cherry Hill, NJ
- $65,000 - $75,000 a year
- Urgently hiring
- Writing skills
- Mid-level
- Windows
- Health insurance
- Dental insurance
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Senior IT Help Desk Administrator
Holtec —Camden, NJ
- $75,000 - $90,000 a year
- Hybrid work
- Azure
- Office
- Windows
- Wellness program
- Commuter assistance
Quick Apply
Helpdesk Assistant (Fulltime)
Two95 International Inc. —Cherry Hill, NJ
- Full-time
- Entry level
Quick Apply
Senior Director of Inclusive Instruction
Mastery Charter Schools —Philadelphia, PA
- $138,500 - $153,400 a year
- Full-time
- 7 years
- Master's degree
- Bachelor's degree
- Employee assistance program
- 403(b)
Quick Apply
Systems Administrator
Holtec —Camden, NJ
- $80,000 - $95,000 a year
- Hybrid work
- ERP systems
- Office
- Microsoft Office
- Wellness program
- Commuter assistance
Quick Apply
Senior IT Help Desk Technician (TS/SCI) {S}
ARKA Group, L.P. —King of Prussia, PA
- Email
- Background check
- Computer science
- Microsoft Outlook
- Paid parental leave
- Health savings account
Quick Apply
Assistant Director of Athletic Programming
Mastery Charter Schools —Philadelphia, PA
- $73,200 - $99,800 a year
- Full-time
- Research
- Mid-level
- Office
- Employee assistance program
- 403(b)
Quick Apply
1d
Salesforce Administrator
Penn Community Bank —Bristol, PA
- Full-time
- Microsoft Excel
- Mid-level
- Office
Körber Analyst
ALMO CORPORATION —Philadelphia, PA
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply
Director of Managed IT Services
Hyopsys —Erdenheim, PA
- Full-time
- Azure
- Computer Science
- 5 years
Quick Apply
IT Manager
Mental Health Partnerships —Philadelphia, PA
- $75,000 - $85,000 a year
- Overtime
- Hybrid work
- Google Workspace
- Office
- Windows
- Disability insurance
- Health insurance
Quick Apply
Systems Administrator Project Specialist
Thomas Edison State University —Trenton, NJ
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Microsoft Office
- 3 years
Quick Apply
Senior Project Engineer (Tier 3)
Proper Sky, Inc. —Abington, PA
- $0 a year
- Weekends as needed
- Hybrid work
- 7 years
- HIPAA
- Office
Quick Apply
Sr. JD Edwards Sales and Distribution Analyst
PCI Pharma Services —Philadelphia, PA
- Full-time
- Travel
- Training & development
- Senior level
Cybersecurity Compliance Engineer
LEONARDO HELICOPTERS US CORPORATION —Philadelphia, PA
- Full-time
- Computer Science
- System design
- Windows
Quick Apply
12d
MO-9/3-10 - 8003 - Sr Citrix Engineer - Remote
FHR —Trenton, NJ
- Remote
- Computer Science
- 5 years
- Analysis skills
Quick Apply

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Senior Technical Support Analyst

Hajoca Corporation -
Whitemarsh, PA

Quick Apply

Job Details

Full-time

Benefits

Profit sharing
Wellness program
Commuter assistance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Parental leave
Vision insurance
Employee discount
Life insurance
Prescription drug insurance

Qualifications

Customer follow-ups
Mobile device support
Technical support via phone
Incident management
Wireless networking
GPO
Phone communication
Incident report management
Efficiency improvement
Incident management software
Direct client contact
Process improvement
Mid-level
Windows
Software installation
Wi-Fi protocol
Phone customer support
Bachelor's degree
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Decision making
Incident management operations support
Ethernet
Remote access software
Help desk systems
ServiceNow
Productivity software
2 years
Communication skills

Full Job Description

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Hajoca has over 400 locations nationwide, called Profit Centers; and at the foundation of our family of businesses is a National Support Center (NSC) where Centers of Excellence are dedicated to enabling the success of our Profit Centers.

The Computer Help Desk team in our National Support Center (NSC) is looking for a Senior Technical Support Analyst at their Lafayette Hill, LA office.

Do you have experience providing computer support? Are you skilled at solving problems and ensuring an elevated level of customer service? Are you an excellent communicator? If so, then we’d like you to join our dedicated team as a Technical Support Analyst

About the Role:
You will:

Function as the first point of contact for Hajoca Profit Center and National Support Center support requests, providing technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products.
Document problems and conversations to create an incident that can be referenced by other technicians and for training purposes all while providing world class customer service and support.
Provide technical assistance and support for incoming requests and phone calls related to computer systems, software, and hardware.
Log all support interactions in the ServiceNow platform for accurate tracking.
Guide customers through the problem-solving process using remote assistance tools.
Install, modify, and troubleshoot software to ensure proper functionality.
Acquire foundational knowledge of our Eclipse software support functions.
Follow up with customers to confirm issues are resolved to their satisfaction.
Deliver exceptional customer service, consistently exceeding customer expectations.
Suggest improvements to procedures for enhanced efficiency and support.
Collaborate with the Infrastructure team as needed to resolve customer issues.
Participate in required training to enhance technical skills.
Provide deskside support to internal teams as needed.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

Bachelor's Degree or the equivalent combination of education, professional training, or work experience.
2 or more years of experience with computer helpdesk support.

Our ideal candidate will also:

Have strong knowledge of the MS Office productivity suite and Windows 10 and 11.
Have experience working with an Incident Management tracking tool.
Possess knowledge of helpdesk software, hardware, and remote control assistance.
Be familiar with client PC connectivity; including Ethernet, Wi-Fi, TCP/IP, and VPN
Have an understanding of basic Active Directory concepts (security groups, Group Policy, etc.)
Demonstrate excellent oral and written communication skills and the ability to convey answers, issues, and status changes in a clear, concise, and effective manner.
Possess excellent interpersonal skills and the ability to work effectively across all levels of the business.
Be able to exercise professional judgment and assume responsibility for decisions which have impact on people and quality of service.
Have a strong attention to detail and the ability to meet deadlines.

The benefits of working with us:
Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

Full-time benefits (for team members working 30 or more hours per week):

Medical, dental, vision, and prescription coverage
Accident, Hospital Indemnity, and critical care coverage
Life insurance and Long Term Disability
Pre-tax accounts for healthcare, dependent care, and commuter benefits
Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
Paid pregnancy and parental leave
Paid day of community service

Full-time and part-time benefits:

401(k)
Retirement cash account with company contributions
Targeted training programs focused on your personal and professional growth
Company wellness program
Employee discounts
College tuition benefits
Please note that benefit offerings may differ for teammates employed through an intern program.

EEOC Statement
Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement
We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.

Quick Apply

Refine Your Search

senior helpdesk support jobs in oreland pa

Senior Technical Support Analyst

Customer Support Agent (SaaS Helpdesk) - Philadelphia

Senior Help Desk Technician

Senior IT Help Desk Technician

Helpdesk Tier 2

Senior IT Help Desk Administrator

Helpdesk Assistant (Fulltime)

Senior Director of Inclusive Instruction

Systems Administrator

Senior IT Help Desk Technician (TS/SCI) {S}

Assistant Director of Athletic Programming

Salesforce Administrator

Körber Analyst

Director of Managed IT Services

IT Manager

Systems Administrator Project Specialist

Senior Project Engineer (Tier 3)

Sr. JD Edwards Sales and Distribution Analyst

Cybersecurity Compliance Engineer

MO-9/3-10 - 8003 - Sr Citrix Engineer - Remote

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