Top 5 It help desk technician Jobs in Ormond Beach, Fl

IT Help Desk Technician
CompuSys —Daytona Beach, FL
- $16 - $24 an hour
- Full-time
- Background check
- Pass drug screening
- Windows
- Paid time off
Quick Apply
2d
Desktop Support Technician
Ovation Workplace Services Inc —Daytona Beach, FL
- $45,000 - $47,000 a year
- Weekends as needed
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
Field Service Technician II
By Light Professional IT Services LLC —Port Orange, FL
- Full-time
- Microsoft Excel
- Mid-level
- Assembly
- Wellness program
- Paid jury duty
21h
Field Service Technician II
Metova Federal —Port Orange, FL
- Full-time
- Microsoft Excel
- Mid-level
- Assembly
- Wellness program
- Paid jury duty
21h

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IT Help Desk Technician

CompuSys
Daytona Beach, FL

Quick Apply

Job Details

Full-time
$16 - $24 an hour
2 days ago

Benefits

Paid time off

Qualifications

Communication with suppliers
Teamwork
Customer relationship building
Interpersonal skills
Client rapport building
Windows
Driver's License
Attention to detail
Remote access software
Vendor communication
Windows Server administration

Full Job Description

We are currently seeking Entry Level Help Desk Technicians with the drive and determination to help us support our client base. This position reports to our Help Desk Manager. We are looking for an individual who is a problem solver that has experience supporting users with their computing issues and is accustomed to leveraging technical training opportunities to improve their skills. Everything we do is a team effort, we work closely with each other every day. If you are a team player with the experience and motivation to excel, we'd like to talk to you.

This position entails:

Troubleshooting user problems over the phone with remote control technologies
Accurate documentation of all activities conducted
The ability to manage, maintain, troubleshoot and support our users’ networks, equipment, software and services
The ability to learn quickly and adapt to changing requirements
Answer technical support calls
Assign ticket severity
Prioritize work accordingly

Our Service Desk representatives are responsible for:

Identifying user problems and working within a structured problem management and resolution process to remediate issues within established SLAs
Maintenance and problem identification and resolution activities
Developing the organization’s perception with existing clients through exceptional customer service
Utilizing our remote monitoring and management (RMM) and professional services automation (PSA) solutions along with other service-specific tools and technologies to deliver remote user support services and update service request information
Being energetic and focused with a strong motivation to learn new technologies and management and maintenance processes
Collaborate and work with other staff and vendor support resources to resolve issues

The successful candidate must:

Be professional and articulate
Have interpersonal skills
A relationship builder
A problem solver

Minimum Skills Required

Customer Service experience
Microsoft / CompTIA A+/ Net+ / Server+ certification or equal certification is required.
Excellent knowledge of Windows Server technology.
Strong interpersonal skills required to effectively communicate with users and vendors
Passion for teamwork, continuing education, problem-solving and exceptional customer service
Must be well spoken, outgoing, organized, detail oriented, dependable and flexible
Experience with desktop, server, and/or network technologies
Valid driver's license
Background check and drug screen required
Reliable transportation
Low voltage wiring/structured cabling experience a bonus

This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service. This position will include and involves working with other resources and vendors to deliver effective support services.

Responsibilities include Identifying, documenting and troubleshooting user computing issues to resolution and maintaining client satisfaction.

Work Remotely

Job Type: Full-time

Pay: $16.00 - $24.00 per hour

Benefits:

Paid time off

Ability to Commute:

Daytona Beach, FL 32114 (Required)

Work Location: In person

Quick Apply

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it help desk technician jobs in ormond beach, fl

IT Help Desk Technician

Desktop Support Technician

Field Service Technician II

Field Service Technician II

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