Top 3929 Customer experience manager Jobs in Overland Park, Ks

Customer Experience Manager
ITW Pro Brands —Olathe, KS
- $85,500 - $142,500 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
5d
Senior Lead MitigationTechinician
Sage Restoration —Lenexa, KS
- From $25 an hour
- Weekends as needed
- Management
- Office
- Residential
- Health insurance
- Paid time off
Quick Apply
7d
Commercial Account Manager
Armed Forces Insurance —Leavenworth, KS
- $49,000 - $58,000 a year
- Microsoft Outlook
- Word processing
- Bachelor of Science
- Paid holidays
- Disability insurance
Estimator/Project Manager
POLAR AIRE HEATING AND COOLING —Olathe, KS
- $65,000 - $120,000 a year
- Full-time
- Mid-level
- HVAC
- In-person
- Health insurance
- Dental insurance
Quick Apply
8d
Telecom Project Manager
One way Wireless Construction —Basehor, KS
- $100,000 - $110,000 a year
- Full-time
- Construction site
- Computer literacy
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Project Manager/Revit Draftperson
ElevenTen Systems LLC —Lenexa, KS
- $60,000 - $105,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Store Manager - Soma
Soma —Leawood, KS
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
General Manager - Electrical Background Required
C.M. Mose & Son —Pleasant Valley, MO
- Full-time
- 5 years
- Office
- Residential
- Paid training
- Health savings account
Quick Apply
13d
Manager, Maintenance
Premium Waters —Riverside, MO
- Full-time
- Customer service
- 5 years
- Word processing
- Wellness program
- Disability insurance
Quick Apply
Safety Manager
Vance Brothers —Kansas City, MO
- $90,000 - $100,000 a year
- Weekends as needed
- Microsoft Outlook
- Management
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Asst.Mgr./Leasing Consultant - Bi-Lingual Spanish and English Required
Confidential —Overland Park, KS
- From $21 an hour
- Full-time
- Bilingual
- Background check
- Administrative experience
- Health savings account
- Health insurance
Quick Apply
6d
Irrigation Manager
DreamLawn —Lenexa, KS
- $50,000 - $60,000 a year
- Full-time
- Background check
- Clean driving record
- 5 years
- Health savings account
- Health insurance
Quick Apply
3d
Manager 1, Accounting
Armed Forces Insurance —Leavenworth, KS
- $74,000 - $86,000 a year
- Call employer
- Bachelor of Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
Hospice RN Case Manager
John Knox Village —Lee's Summit, MO
- Weekends as needed
- Microsoft Word
- Background check
- Nursing
Quick Apply
Jewelry Store Manager
Noble House LTD —Overland Park, KS
- From $25 an hour
- Full-time
- Background check
- Mid-level
- 3 years
- Employee discount
- Flexible schedule
Quick Apply
Account Manager
Armed Forces Insurance —Leavenworth, KS
- $49,000 - $58,000 a year
- Microsoft Outlook
- Bachelor of Science
- Mid-level
- Paid holidays
- Disability insurance
Licensed Assistant Portfolio Manager
Atlas Real Estate - Kansas City —Kansas City, MO
- $49,500 - $82,250 a year
- Weekends as needed
- Background check
- Spanish
- English
- Paid parental leave
- Health insurance
Quick Apply
Business Development Manager
SHOPPAS MATERIAL HANDLING LTD —Olathe, KS
- Full-time
- Microsoft Outlook
- Mid-level
- Business development
Quick Apply
Project Manager / Superintendent
Avital Homes / Avital Properties Group —Overland Park, KS
- From $70,000 a year
- Full-time
- Construction site
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
Territory Manager
SHOPPAS MATERIAL HANDLING LTD —Olathe, KS
- Full-time
- Office
- Bachelor's degree
- Mentoring
Quick Apply

I want to receive the latest job alert for customer experience manager in overland park, ks

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience manager jobs near overland park, ks

Customer Experience Manager

ITW Pro Brands -
Olathe, KS

Apply Now

Job Details

Full-time
$85,500 - $142,500 a year
5 days ago

Qualifications

Customer relationship building
Managing teams in a customer support role
Managing clients in a customer support role
Sales management systems proficiency
Leading team collaboration initiatives
CRM system proficiency
Associate's degree
Project leadership
Cross-functional team management
Cross-functional communication

Full Job Description

Job Description:

Job Title: Customer Experience Manager

Reports to: Director of Sales

Exempt Status: Exempt

Full Time / Part Time: Full Time

Location: Olathe, KS (Preferred) or Tucker, GA

Company Overview:

ITW Pro Brands is a manufacturer of lubricants, cleaning chemicals, and corrosion preventatives formulated to maximize equipment productivity and product quality for customers. We go to market through B2B with a focus on the automotive, aviation, fabricated metal, food processing and machinery manufacturing market segments. Offering a brand portfolio that is well recognized within these industrial channels, our premium products address customer pain points and our direct sales team provide expert value-added consulting at the customer level. ITW Pro Brands has 250 employees and 4 manufacturing facilities in: Olathe, KS, Tucker, GA, Easton, MD, and DeWitt, IA.

Our Values:

Simplicity: focusing on the essential core of each business opportunity, guided by the “80/20” rule to streamline processes, systems and structures.
Shared risk: collaborating as a team, taking joint responsibility, and learning from trial and error to drive innovation.
Integrity: honesty, transparency, and doing the right thing in all business dealings, regardless of brand and location.
Respect: valuing diversity in cultural backgrounds and fostering an open environment where innovation can thrive.
Trust: relying on employees to uphold the highest professional standards and act in the company’s best interests.

What we offer: ITW’s benefits package is designed to provide comprehensive support for physical, mental, and financial well-being including: healthcare, retirement planning, paid leave, wellness programs, and opportunities for charitable involvement.

Position Summary:

The Customer Experience Manager leads the Customer Service team and is responsible for delivering exceptional end-to-end customer experience throughout the customer lifecycle - from order placement through delivery and ongoing support. This role serves as the voice of the customer, partnering with Sales, Operations, Supply Chain, and Quality to improve customer satisfaction, strengthen relationships, and drive retention. The position directly supervises Customer Service Representatives and Trade Compliance Specialists.

Core Responsibilities:

Develop and execute customer experience strategies that align with business goals and customer expectations.
Lead, coach, and manage the Customer Service team, including Customer Service Representatives and Trade Compliance Specialists.
Assign and balance team workloads to ensure timely, high-quality customer support.
Develop, implement, and continuously improve customer service policies, processes, and performance standards.
Establish, monitor, and report on customer service KPIs, satisfaction metrics, and operational performance.
Analyze customer feedback and service trends to identify improvement opportunities and recommend solutions.
Use continuous improvement methodologies to lead initiatives that improve customer satisfaction, loyalty, retention, and overall service performance.
Build and maintain strong relationships with key customers and strategic accounts, partnering with Sales on business reviews and customer planning.
Manage escalated customer issues and ensure timely communication regarding orders, deliveries, production schedules, and supply chain disruptions.
Partner with Sales, Operations, Production, Supply Chain, Logistics, Shipping, Sourcing, and Quality to resolve customer issues, remove operational barriers, and deliver a seamless customer experience.
Create and maintain customer journey maps to identify service gaps and drive continuous improvement.

Qualifications / Requirements:

Associate’s degree in Business, Supply Chain Management, Operations, Engineering, Marketing, or a related field.
At least 6 years of customer service management experience, preferably in a manufacturing or industrial environment, with at least 1 year of experience leading and developing direct reports, leading cross-functional teams, and managing key customer relationships.
Proficiency with ERP and CRM systems.
Strong project management, problem-solving, and decision-making skills.
Experience driving process improvements through continuous improvement methodologies (preferred).
Excellent leadership, interpersonal, and communication skills.
Ability to manage multiple priorities in a fast-paced environment while working independently and collaboratively.
Understanding of manufacturing operations and supply chain processes (preferred).
Ability to work in an office environment with occasional exposure to manufacturing areas, including machinery, temperature variations, and controlled chemicals, while following all safety requirements.
Ability to travel up to 15%.

ITW Pro Brands is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Compensation Information:

$85,500.00 - $142,500.00 USD Annually

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Apply Now

Refine Your Search

customer experience manager jobs in overland park, ks

Customer Experience Manager

Senior Lead MitigationTechinician

Commercial Account Manager

Estimator/Project Manager

Telecom Project Manager

Project Manager/Revit Draftperson

Store Manager - Soma

General Manager - Electrical Background Required

Manager, Maintenance

Safety Manager

Asst.Mgr./Leasing Consultant - Bi-Lingual Spanish and English Required

Irrigation Manager

Manager 1, Accounting

Hospice RN Case Manager

Jewelry Store Manager

Account Manager

Licensed Assistant Portfolio Manager

Business Development Manager

Project Manager / Superintendent

Territory Manager

I want to receive the latest job alert for customer experience manager in overland park, ks

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected