Top 38 Customer support coordinator Jobs in Overland Park, Ks

Patient Care Coordinator - Monday-Friday 10:30am-7pm
AssistRx —Overland Park, KS
- $22 a year
- Full-time
- Background check
- Microsoft Excel
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Customer Service Coordinator
City of Shawnee —Shawnee, KS
- From $27 an hour
- 8 hour shift
- Mid-level
- 3 years
- High school diploma or GED
Account Coordinator (Kansas)
Unrivaled Teamwear —Lenexa, KS
- Full-time
- Remote
- Oracle
- Computer literacy
- Bachelor's degree
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Customer Support/Logistics Coordinator
Quicksilver Express Courier —Kansas City, KS
- $19 an hour
- Full-time
- Computer literacy
- Office
- Windows
- On-the-job training
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Supervisor - Patient Care Coordinator
AssistRx —Overland Park, KS
- $59,000 - $66,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Commercial Service Desk Coordinator — Door Systems
Vortex Industrial Doors —Kansas City, KS
- $22 - $29 an hour
- Monday to Friday
- Ability to walk for extended periods
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
10d
Customer Support Coordinator / Dispatcher
Watchmen Security Services —Raytown, MO
- $20 - $25 an hour
- Full-time
- Entry level
- Health insurance
- Paid time off
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Customer Coordinator - Customer Service
Labconco Corporation —Kansas City, MO
- From $24 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
OC Account Coordinator
Varsity Spirit —Edwardsville, KS
- $22 - $23 an hour
- Full-time
- Spanish
- Basic math
- English
- Health savings account
- AD&D insurance
Quick Apply
9d
After Hours Client Care Coordinator
First Light Home Care of Overland Park —Overland Park, KS
- Weekends as needed
- 5 years
- Team management
- Home Health
Quick Apply
Reimbursement Care Coordinator
PAYER MATRIX LLC —Overland Park, KS
- Research
- Mid-level
- Microsoft Office
Quick Apply
Hybrid Donor Services Coordinator (Dayshift)
Saving-Sight —Kansas City, MO
- From $23.82 an hour
- Weekends as needed
- Hybrid work
- HIPAA
- Office
- High school diploma or GED
Quick Apply
4d
Website Support Coordinator
Builder Designs —Olathe, KS
- $45,000 - $55,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Office
- Business development
- Profit sharing
- Paid holidays
Quick Apply
3d
Service Coordinator I
Pavion Corp. —Lees Summit, MO
- $20 - $25 an hour
- Microsoft Excel
- Microsoft Outlook
- Research
Quick Apply
Account Coordinator
Churchill Container LLC —Lenexa, KS
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Bilingual Patient Care Coordinator - M-F 10:30-7pm
AssistRx —Overland Park, KS
- $22 a year
- Full-time
- Bilingual
- Background check
- Microsoft Excel
- Disability insurance
- Health insurance
Quick Apply
Membership Coordinator
Anthony Plumbing, Heating, Cooling & Electric —Lenexa, KS
- From $24 an hour
- Full-time
- Microsoft Outlook
- Sales
- Basic math
- Health insurance
- Dental insurance
Quick Apply
11d
Commercial Service Coordinator
Atronic Alarms —Lenexa, KS
- Full-time
- Mid-level
- Office
- Commercial
- Paid holidays
- Health insurance
Quick Apply
Service Coordinator
South Western Communications —Lenexa, KS
- Full-time
- Pass drug screening
- Mid-level
- Office
Quick Apply
Service Delivery Coordinator
Bluebird Fiber —Kansas City, MO
- Full-time
- Mid-level
- Office
- Continuous improvement
Quick Apply

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Patient Care Coordinator - Monday-Friday 10:30am-7pm

AssistRx -
Overland Park, KS

Quick Apply

Job Details

Full-time
$22 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Microsoft Excel
Phone communication
Packing
Intake
Professional ethics
Writing skills
Patient demographics
Prescription intake
Care documentation
Phone call screening
Order shipping
High school diploma or GED
Decision making
Conflict management
Microsoft Teams
Productivity software
Phone triage
Handling patient inquiries
Patient data collection
Documentation Handling
Care coordination
Communication skills
Patient scheduling via phone
Editing
Entry level

Full Job Description

AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.

The main responsibility of the Patient Care Coordinator is to correspond with patients, caregivers and team members. The Patient Care Coordinator will act as a first point of contact with patients by carefully evaluating and assessing the purpose of the call, prioritizing and triaging if indicated. The Patient Care Coordinator will also prepare shipping materials and documents for the pharmacy technicians as needed. All tasks requiring clinical decision making will be triaged to the pharmacists.

To be successful in this role, you should have excellent communication abilities, business acumen, and be highly motivated to meet objectives and goals.

DUTIES AND RESPONSIBILITIES:

Receiving and triaging inbound phone calls.
Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate.
Record activities in the patient database and follow up to secure services for our customers by contacting physician’s offices, pharmacies, and other external entities to ensure patient’s needs are being met.
Schedule prescription shipments directly with patients, physician’s offices, or patient affiliates
Receiving and completing scheduling calls via dialer or outbound queues.
Gathering demographics, plan information, patient history and other data and documenting in pharmacy application as necessary.
Contacting physicians for missing or required information.
Processes document intake queue for pharmacy technician processing.
Prepares shipping materials for packing stations
Performs other related duties as assigned by management

Requirements

High school diploma, general education degree (GED), or one to three years related experience and/or training, or equivalent combination of education and experience
Computer skills preferred: Microsoft Office (Word, Excel, PowerPoint, Office, Teams)
- Good communication skills, both written & verbal, preferred.

BEHAVIOR CHARACTERISTICS:

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

COMPETENCIES:

The PCC is able to handle inbound and outbound calls, triage as appropriate and complete scheduling tasks.
The PCC is able to update patient demographics, prescriber demographics and pertinent information for the pharmacy profile.
The PCC is able to prepare documentation for pharmacy technician processing; including but not limited to demographics and plan information.
The PCC demonstrates ability to communicate effectively with health care providers to obtain missing information.
The PCC is able to prepare shipping materials for packing.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Continually required to stand.
Continually required to walk.
Continually required to sit.
Continually required to utilize hand and finger dexterity.
Continually required to talk or hear.
While performing the duties of this job, the noise level in the work environment is usually moderate.
The employee must continually lift and/or move up to 50 pounds.
Additional remarks regarding work environment include standard office lighting and white noise.
Specialized equipment, machines, or vehicles used: Conveyor belt, manual pallet jack.

Benefits

Supportive, progressive, fast-paced environment
Matching 401(k) with immediate vesting
Medical, dental, vision, life, & short-term disability insurance
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Quick Apply

Refine Your Search

customer support coordinator jobs in overland park, ks

Patient Care Coordinator - Monday-Friday 10:30am-7pm

Customer Service Coordinator

Account Coordinator (Kansas)

Customer Support/Logistics Coordinator

Supervisor - Patient Care Coordinator

Commercial Service Desk Coordinator — Door Systems

Customer Support Coordinator / Dispatcher

Customer Coordinator - Customer Service

OC Account Coordinator

After Hours Client Care Coordinator

Reimbursement Care Coordinator

Hybrid Donor Services Coordinator (Dayshift)

Website Support Coordinator

Service Coordinator I

Account Coordinator

Bilingual Patient Care Coordinator - M-F 10:30-7pm

Membership Coordinator

Commercial Service Coordinator

Service Coordinator

Service Delivery Coordinator

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