Top 2625 Client services Jobs in Owasso, Ok

IT Support Technician
Velocigo Inc —Tulsa, OK
- $15 - $30 an hour
- Full-time
- Azure
- Microsoft Office
- Mentoring
- Health savings account
- Health insurance
Quick Apply
Reinvestigation Specialist I - Public Records
HireRight —Tulsa, OK
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Writing skills
- AD&D insurance
- Paid holidays
Account Manager
Wallace Management Co. —Owasso, OK
- $17 an hour
- Part-time
- CRM software
- Sales
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Medicaid Specialist
Oklahoma Skilled Nursing Group —Sapulpa, OK
- $40,000 - $50,000 a year
- Full-time
- Hybrid work
- Bilingual
- HIPAA
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
17h
Front Desk Receptionist/Office Assistant
Care Dynamics Inc —Tulsa, OK
- From $15 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Administrative Assistant
Trent Finley-Farmers Insurance Agency —Tulsa, OK
- $40,000 - $70,000 a year
- Full-time
- In-person
- Entry level
- Commercial
- Paid time off
- Opportunities for advancement
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14d
Client Onboarding Project Manager
Gallagher —Tulsa, OK
- $59,500 - $116,000 a year
- Full-time
- Remote
- Writing skills
- Mid-level
- 3 years
- Paid parental leave
- Health savings account
Pharmacy Courier
Boomer Solutions - Tulsa —Tulsa, OK
- Part-time
- English
- High school diploma or GED
- Driver's License
- Health savings account
- AD&D insurance
Quick Apply
9d
Referral Coordinator (Remote)
CareATC, Inc —Tulsa, OK
- Full-time
- Remote
- Customer service
- Medical office experience
- HIPAA
- Referral program
Quick Apply
3d
Medical Receptionist
Rx Health & Wellness —Owasso, OK
- $14 - $16 an hour
- Full-time
- Primary Care
- HIPAA
- Administrative experience
- Disability insurance
- Health insurance
Quick Apply
7d
Case Manager- Homeless Outreach
Family & Childrens Services, Inc. —Tulsa, OK
- $55,000 a year
- Adults
- Mid-level
- Office
- Continuing education credits
- Mileage reimbursement
Quick Apply
Employment & Education Specialist-Individual Support
Family & Childrens Services, Inc. —Tulsa, OK
- Adults
- Mid-level
- Driver's License
- Loan repayment program
- Disability insurance
Quick Apply
Product Sales Specialist - Pet Health - Remote
Tribe Wellness —Tulsa, OK
- $55,000 - $100,000 a year
- Full-time
- Google Workspace
- Communication skills
- Entry level
- Paid training
Admission Specialist
Tulsa County —Tulsa, OK
- $23.10 an hour
- Full-time
- Word processing
- Computer literacy
- Driver's License
Customer Support Specialist
GRAND Mental Health —Tulsa, OK
- From $18.50 an hour
- Full-time
- Writing skills
- Windows
- Microsoft Office
Quick Apply
10d
Business Development Executive
Cardwell Beach —Tulsa, OK
- $25 - $45 an hour
- Part-time
- Remote
- Research
- Mid-level
- Business development
- Flexible schedule
Quick Apply
Entry-Level - Construction Materials Testing Technician Trainee
AIMRIGHT Testing & Engineering —Tulsa, OK
- $20 - $35 an hour
- Overtime
- Clean driving record
- Construction site
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
Intake Scheduler
Family & Childrens Services, Inc. —Tulsa, OK
- Microsoft Excel
- Medical office experience
- Mid-level
- Paid time off
Quick Apply
10d
Court Liaison Women in Recovery
Family & Childrens Services, Inc. —Tulsa, OK
- $55,000 a year
- Addiction Medicine
- Adults
- Mid-level
- Paid time off
Quick Apply
Care Coordinator- Hope Team
Family & Childrens Services, Inc. —Tulsa, OK
- $58,000 a year
- Patient monitoring
- Adults
- Mid-level
- Mileage reimbursement
Quick Apply

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IT Support Technician

Velocigo Inc
Tulsa, OK

Quick Apply

Job Details

Permanent | Full-time
$15 - $30 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Professional development assistance
Opportunities for advancement

Qualifications

Azure
Computer hardware
Escalation handling
Active Directory
CompTIA A+
Mobile devices

Full Job Description

Job Description

1. Position Purpose

The Support Technician provides first and second-line IT support services to clients within a Managed Service Provider (MSP) environment. This role ensures timely resolution of technical issues, maintains client satisfaction, and contributes to operational excellence through accurate documentation, proactive problem-solving, and adherence to service standards.

2. Essential Duties and Responsibilities

Act as the first point of contact for client technical issues via phone, email, or ticketing system.
Diagnose and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals.
Support Microsoft 365 administration, email systems, and other line-of-business applications.
Perform remote troubleshooting, escalating complex issues to higher-level support as needed.
Install, configure, and maintain software and hardware according to company standards.
Document all service requests, troubleshooting steps, and resolutions accurately in the PSA/ticketing system.
Assist with user onboarding, account setup, and system maintenance tasks.
Provide excellent customer service while maintaining professionalism under pressure.
Identify recurring issues and contribute to continuous process improvement initiatives.

3. Key Performance Indicators (KPIs)

Customer satisfaction scores and positive client feedback.
Ticket response and resolution times meeting established SLAs.
Accuracy of documentation and adherence to internal processes.
Effective prioritization and workload management.
Contributions to team success, knowledge sharing, and process enhancement.

4. Education and Experience Requirements

Level 1: 0–2 years of IT support experience (MSP experience preferred).
Level 2: 2–4 years of IT support experience with proven ability to handle escalated issues.
Technical degree or equivalent hands-on experience preferred.
Track record of delivering exceptional customer service.

5. Certifications (Preferred)

CompTIA A+, Network+, or equivalent.
Microsoft 365 Fundamentals or similar certifications.
Additional relevant certifications (Azure, Security+, etc.) are a plus.

6. Competency Matrix

Level 1

Technical Knowledge: Basic troubleshooting skills across hardware/software issues.

Customer Service: Clear, friendly, and professional communication.

Problem Solving: Follows documented procedures and guidance.

Time Management: Manages assigned tickets with supervision.

Documentation: Accurate recording of steps and resolutions.

Team Contribution: Works collaboratively; seeks guidance when needed.

Level 2

Technical Knowledge: Advanced troubleshooting; capable of resolving escalations.

Customer Service: Strong client relationship management and issue ownership.

Problem Solving: Independently identifies root causes and proposes long-term solutions.

Time Management: Prioritizes workload and meets SLAs with minimal oversight.

Documentation: Produces clear, detailed documentation and knowledge base articles.

Team Contribution: Mentors Level 1 technicians and contributes to team improvements.

7. Working Conditions and Physical Requirements

Primarily office-based or remote environment; occasional client site visits may be required.
Ability to lift and move computer equipment (up to 40 lbs).
Must be able to sit for extended periods and use a computer and phone effectively.

8. Career Path

Opportunities for advancement to Level 2-3 Technician, Systems Engineer, or Project Implementation roles, with support for professional certifications and ongoing training.

Job Types: Full-time, Permanent

Pay: $15.00 - $30.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Professional development assistance

Experience:

IT Support: 2 years (Required)

License/Certification:

A valid IT Specialist certification (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

client services jobs in owasso, ok

IT Support Technician

Reinvestigation Specialist I - Public Records

Account Manager

Medicaid Specialist

Front Desk Receptionist/Office Assistant

Administrative Assistant

Client Onboarding Project Manager

Pharmacy Courier

Referral Coordinator (Remote)

Medical Receptionist

Case Manager- Homeless Outreach

Employment & Education Specialist-Individual Support

Product Sales Specialist - Pet Health - Remote

Admission Specialist

Customer Support Specialist

Business Development Executive

Entry-Level - Construction Materials Testing Technician Trainee

Intake Scheduler

Court Liaison Women in Recovery

Care Coordinator- Hope Team

I want to receive the latest job alert for client services in owasso, ok

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