Join our team at Crowne Plaza Ventura Beach, managed by Providence Hospitality Partners, and work where the California coast meets exceptional hospitality. Located just steps from the sand and moments from downtown Ventura, our beachfront hotel is surrounded by restaurants, shops, and scenic attractions like the Ventura Pier and Surfers Point.
Providence Hospitality Partners, based in Denver and founded in 2002, operates hotels where every guest wants to stay and every associate wants to work. We’re committed to creating a culture of teamwork, service, and personal growth—where you can develop your career, contribute to the community, and enjoy a balanced, rewarding work experience.
VALET CAPTAIN
SUMMARY
The Valet Captain is responsible for assisting with the daily operation of the Valet department while ensuring exceptional guest service, efficient vehicle flow, and adherence to hotel standards and safety procedures. This position provides hands-on leadership and operational support to the valet team and serves as the primary point of contact for valet operations during assigned shifts.
The Valet Captain helps maintain a positive arrival and departure experience for hotel guests while supporting departmental productivity, accountability, and service excellence.
DUTIES AND RESPONSIBILITIES
Operational Leadership
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Assist in overseeing the daily operations of the Valet department
- Coordinate vehicle flow, traffic management, and guest arrivals/departures
- Ensure timely and efficient parking and retrieval of guest vehicles
- Monitor valet stand operations to ensure smooth service during high-volume periods
- Maintain organized and secure key control procedures
- Assist with scheduling coverage and shift assignments as directed
- Support operational communication between Valet, Front Office, Security, and other hotel departments
Guest Service & Hospitality
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Greet all guests warmly and professionally upon arrival and departure
- Assist guests with luggage, directions, and hotel information as needed
- Provide prompt and courteous service while maintaining professionalism under pressure
- Address guest concerns or service issues promptly and escalate when appropriate
- Ensure a welcoming and professional first impression of the hotel
Team Leadership
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Provide day-to-day guidance, direction, and support to valet associates
- Assist with training and onboarding of new valet team members
- Reinforce hotel service standards, safety expectations, and departmental procedures
- Monitor employee performance and communicate operational concerns to department leadership
- Promote teamwork, accountability, and professionalism within the department
Safety & Compliance
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Ensure safe driving and parking practices are consistently followed
- Report accidents, incidents, or vehicle damage immediately in accordance with company policy
- Ensure compliance with all safety, security, and loss prevention procedures
- Maintain awareness of hotel emergency procedures and assist during emergency situations as needed
- Ensure proper handling of guest property and vehicle keys
Administrative & Operational Support
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Assist with maintaining valet logs, ticket controls, and operational records
- Monitor parking inventory and assist with event or group parking coordination
- Support communication of parking rates, group arrivals, and hotel events to valet staff
- Assist leadership with implementing operational improvements and service initiatives
Additional Responsibilities
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Assist with traffic control during special events or high-occupancy periods
- Support other operational departments as needed
- Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Provides daily operational leadership and direction to valet associates during assigned shifts.
Assists with:
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Training
- Coaching
- Scheduling support
- Performance feedback
- Reinforcement of company policies and service standards
QUALIFICATIONS
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Strong guest service and hospitality skills
- Ability to lead by example in a fast-paced environment
- Excellent communication and interpersonal skills
- Strong organizational and problem-solving abilities
- Ability to multitask and remain calm under pressure
- Professional appearance and demeanor
EDUCATION AND EXPERIENCE
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High school diploma or equivalent required
- Previous valet or hospitality experience required
- Prior leadership or supervisory experience preferred
- Valid driver’s license with acceptable driving record required
- Ability to drive both manual and automatic transmission vehicles preferred
COMPETENCIES
Guest Focus
Provides exceptional service and creates positive guest experiences.
Leadership
Supports and motivates team members while maintaining accountability.
Operational Efficiency
Maintains organized, timely, and effective valet operations.
Communication
Communicates clearly and professionally with guests, associates, and leadership.
Safety Awareness
Promotes safe vehicle handling and adherence to operational procedures.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
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Frequently required to stand, walk, run, and move throughout the property for extended periods
- Regularly enter, exit, and operate guest vehicles
- Occasionally lift and carry luggage or items up to 50 lbs.
- Work outdoors in varying weather conditions
- Must be available to work flexible schedules including evenings, overnights, weekends, and holidays based on business needs
