Top 242 Bilingual customer service associate Jobs in Pa

Customer Service Representative
Highmark Inc. —Pennsylvania
- $19.66 - $27.42 an hour
- Full-time
- Remote
- Office
- High school diploma or GED
- Ability to lift 50 pounds
10d
Bilingual Customer Service Representative
Moravia Health Network LLC —Philadelphia, PA
- Full-time
- Entry level
Quick Apply
Bilingual Customer Care Advocate
TransUnion —Crum Lynne, PA
- $18.22 - $26.44 an hour
- Full-time
- Spanish
- English
- US work authorization
- Commuter assistance
- Paid parental leave
Bilingual Customer Support Specialist (Onsite-Pittsburgh)
Blink Health —Pittsburgh, PA
- 10 hour shift
- Spanish
- English
- High school diploma or GED
- Free parking
- Commuter assistance
Quick Apply
Customer Service Representative - Spanish bilingual
Wolfe, LLC —Pittsburgh, PA
- $20 - $24 an hour
- Weekends as needed
- Background check
- Spanish
- English
- Health savings account
- Disability insurance
Personal Lines Customer Service Agent
Community Insurance Solutions Inc —New Holland, PA
- $45,000 - $65,000 a year
- Full-time
- Bilingual
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
5d
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Bensalem, PA
- $18.30 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
2d
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Exton, PA
- $18.30 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Harrisburg, PA
- $18 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Elizabethtown, PA
- $17 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
9d
Bilingual Customer Service Representative
Physician and Tactical Healthcare Services, LLC —Allentown, PA
- $17 - $19 an hour
- Call employer
- Background check
- Spanish
- Microsoft Excel
- Paid holidays
- Disability insurance
Quick Apply
Mid-Shift Customer Service Representative (12 PM–8 PM)
Vertical Screen Inc. —Warminster, PA
- $16 an hour
- Overtime
- Background check
- Spanish
- Microsoft Outlook
- Paid training
- Paid holidays
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Harrisburg, PA
- $17 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
10d
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Lancaster, PA
- $17 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
2d
Customer Service Representative
DuBois Chemicals —Bristol, PA
- Full-time
- Spanish
- Mid-level
- Office
Contact Center Agent Spanish English Bilingual (Full Time, In Office, 11:00AM to 8:00PM)
MetaSource —Bristol, PA
- Full-time
- Background check
- 18 years or older
- High school
- Wellness program
- Health insurance
Quick Apply
Customer Service Representative – Document Verification (Video Calls)
Vertical Screen Inc. —Warminster, PA
- $16 an hour
- Overtime
- Background check
- Spanish
- Microsoft Outlook
- Paid training
- Paid holidays
Call Center Representative
Sun East Federal Credit Union —Aston, PA
- Full-time
- Bilingual
- Pass drug screening
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)
SiteOne Landscape Supply —Pittsburgh, PA
- Full-time
- Inventory management
- Merchandising
- Residential
2nd Shift Full Time Customer Service Representative
InspectionGO —Tyrone, PA
- $13 - $15 an hour
- Weekends as needed
- 18 years or older
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply

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Customer Service Representative

Highmark Inc. -
Pennsylvania

Apply Now

Job Details

Full-time
$19.66 - $27.42 an hour
10 days ago

Qualifications

Foreign language proficiency
Customer communication
High school diploma or GED

Full Job Description

Company :

Highmark Inc.

Job Description :

JOB SUMMARY This role is responsible for resolving standard and occasional non-standard customer inquiries, comments, and concerns, applying a seamless and positive customer experience gained through many recurring cycles of on-the-job work engagement. We are also seeking candidates who are bilingual in Spanish to best support our diverse customer base.

ESSENTIAL RESPONSIBILITIES

Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.
Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.
Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.
Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.
Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
Other duties as assigned or requested.

EDUCATION

Required

High School Diploma/GED

Substitutions

None

Preferred

None

EXPERIENCE

Required

1-3 years experience in customer service or call center environment

Preferred

None

LICENSES or CERTIFICATIONS

Required

None

Preferred

None

SKILLS

Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter
Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills
Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression
Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer
Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training
Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes

LANGUAGE REQUIREMENT (Other than English)?

Yes- Spanish

Travel Requirement
0% - 25%

PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS

Position Type

Office-based

Teaches/Trains others regularly

Rarely

Travels regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees)

Does Not Apply

Physical Work Site Required

Lifting up to 10 pounds

Rarely

Lifting 10 to 25 pound

Rarely

Lifting 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$19.66

Pay Range Maximum:

$27.42

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

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Refine Your Search

bilingual customer service associate jobs in pa

Customer Service Representative

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Bilingual Customer Care Advocate

Bilingual Customer Support Specialist (Onsite-Pittsburgh)

Customer Service Representative - Spanish bilingual

Personal Lines Customer Service Agent

Bilingual Customer Service Specialist (Spanish)

Bilingual Customer Service Specialist (Spanish)

Bilingual Multi-Location Customer Service Specialist (Spanish)

Bilingual Multi-Location Customer Service Specialist (Spanish)

Bilingual Customer Service Representative

Mid-Shift Customer Service Representative (12 PM–8 PM)

Bilingual Customer Service Specialist (Spanish)

Bilingual Customer Service Specialist (Spanish)

Customer Service Representative

Contact Center Agent Spanish English Bilingual (Full Time, In Office, 11:00AM to 8:00PM)

Customer Service Representative – Document Verification (Video Calls)

Call Center Representative

Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)

2nd Shift Full Time Customer Service Representative

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