Top 50 Pharmacy customer service associate Jobs in Pa

Pharmacy Customer Care Associate
Grane Rx —Pittsburgh, PA
- $18 - $22 an hour
- Full-time
- Background check
- Customer service
- Word processing
- Paid training
- Health insurance
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Bensalem, PA
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
4d
Pharmacy Coordinator
Highmark Inc. —Pennsylvania
- $19.39 - $24.19 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Outlook
- Mid-level
Specialty Pharmacy Patient Care Coordinator
Thomas Jefferson University and Hospitals —Montgomery County, PA
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- AD&D insurance
- Disability insurance
4d
Customer Service Representative - Erie, Pa
BLACKBURN'S PHYSICIANS PHARMACY —Erie, PA
- Full-time
- Microsoft Outlook
- Office
- High school diploma or GED
Quick Apply
Customer Service Representative
Blackburn's Physicians Pharmacy, Inc. —Tarentum, PA
- Full-time
- Anatomy knowledge
- Microsoft Outlook
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Patient Service Representative
Zeal Specialty Pharmacy —Pittsburgh, PA
- $19.00 - $21.50 an hour
- Full-time
- High school diploma or GED
- Computer skills
- In-person
- Health insurance
- 401(k)
Quick Apply
10d
Specialty Pharmacy Patient Care Coordinator- KOP
Thomas Jefferson University and Hospitals —Montgomery County, PA
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- AD&D insurance
- Disability insurance
4d
Account Manager of Client Services / Skilled Nursing / Long-Term Care Pharmacy Services
PharMerica —King of Prussia, PA
- Full-time
- Computer literacy
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Contracts Pharmacy Projects Specialist
Cencora —Conshohocken, PA
- $57,900 - $85,360 a year
- Full-time
- Writing skills
- Mid-level
- Bachelor's degree
- Paid parental leave
- Health insurance
Pharmacy Benefit Management (PBM) Client Experience Manager
CVS Health —Harrisburg, PA
- $46,988 - $122,400 a year
- Full-time
- 5 years
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
10d
Associate Director, Patient Service Operations
Incyte Corporation —Chadds Ford, PA
- 3 years
- Analysis skills
- Bachelor's degree
10d
Associate Account Executive - Pharmacy
Lockton, Inc. —Philadelphia, PA
- Full-time
- Customer service
- Mid-level
- 3 years
- Wellness program
- Health insurance
Client Success Manager / Sr Living / Long-Term Care Pharmacy
PharMerica —Philadelphia, PA
- Full-time
- Writing skills
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Lead, Pharmacy Operations
Blink Health —Pittsburgh, PA
- 8 hour shift
- 5 years
- Office
- Bachelor's degree
Quick Apply
11d
Meritain Director, Pharmacy Client Management
CVS Health —Harrisburg, PA
- $68,000 - $174,134 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Sr. Manager,Workforce Planning & Productivity
Pantherx Specialty LLC —Pittsburgh, PA
- Full-time
- Hybrid work
- Office
- Finance
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
5d

Other jobs to consider

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Pharmacy Customer Care Associate
Grane Rx —Pittsburgh, PA
Effectively manage incoming calls from internal and external customers, triage issues/questions and direct to appropriate areas if unable to resolve/answer.
$18 - $22 an hour
Quick Apply
Pharmacy Coordinator
Highmark Inc. —Pennsylvania
Serves as first line reviewer in monitoring and ensuring adherence to the health plan’s state and federal multiple drug benefit design offerings.
$19.39 - $24.19 an hour

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Pharmacy Customer Service Associate
Walgreens —Columbus, OH
Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. With a 30-hour work week.
$16 - $18 an hour
Patient Care Pharmacy Operations Specialist
Gifthealth Inc —Columbus, OH
Agent Support: Serve as a knowledgeable resource for call center agents by answering questions, resolving escalations, and assisting with complex pharmacy-…
$19.97 - $23.49 an hour
Quick Apply

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Pharmacy Customer Care Associate

Grane Rx -
Pittsburgh, PA

Quick Apply

Job Details

Full-time
$18 - $22 an hour

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance
Referral program

Qualifications

Pharmacy Information Systems (PIS)
Database systems
Active listening
Sales technology adoption
Medical software
Phone communication
Customer service
Word processing
Spreadsheets
English
Pharmacy technician experience
High school diploma or GED
Managing clients in a customer support role
Attention to detail
Decision making
Adaptability
Customer support
Phone etiquette
Technical Proficiency

Full Job Description

POSITION SUMMARY

The Customer Care Associate position serves internal and external customers by determining requirements, answering inquiries, resolving problems, fulfilling requests to ensure excellent service standards and maintain high customer satisfaction by using the “WE CARE” customer service promise.

KEY RELATIONSHIPS

The Customer Care Associate reports directly to the Director of Pharmacy Services. This position works with customer service, order entry technicians, and pharmacists. This position works with team members and management in Pharmacy Operations, Medical Records, Consultant Pharmacists, Consultant Nurses, Billing, Inventory, and Logistics. This position also works with the PACE Center staff, LTC facility staff, nurses and practitioners.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(With minimal supervision)

Triage queues -assign to appropriate folder after making sure all pertinent information is contained on document
Utilize Customer relationship management (CRM) tools to triage and respond to customer inquiries and needs.
Effectively manage incoming calls from internal and external customers, triage issues/questions and direct to appropriate areas if unable to resolve/answer. Spends 85% of shift available to take call.
Make outbound calls to PACE Centers, LTC Facilities, courier service, logistics companies and back up pharmacies as needed and as requested by pharmacist(s) or management team.
Organize work flow to meet internal and external needs – calls and STATs come first.
Run no refill report as assigned on Monthly Calendar to request renewal prescriptions from centers.
Identify and escalate priority issues to Pharmacist-in-Charge and/or appropriate department manager(s). Examples: cycle box delivered to incorrect member(s), pain medication not delivered and facility upset and emergency verbal requests, etc.
Track deliveries through vendor portals, via phone, or other methods of communication. Relay this information to key stakeholders, including pharmacy, facility, and center management.
Review and follow up on owe book (meds that are not in stock and being ordered).
Make member status changes in pharmacy systems by changing dispense type and nursing station. (Transfer member from home to skilled nursing center and transfer from skilled nursing center back to member’s home.)
Document all call information that requires action by team member – record details of actions taken and any additional comments or complaints made by caller.
Remain calm and professional when faced with emotional or frustrated customers.
Follow procedures, guidelines/SOPs to ensure compliance is maintained.
Competent in software systems that include SalesForce, FrameworkLTC, FrameworkECM, Omnicell, and Automated Packaging System.
Additional duties as assigned by manager

EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENTS

6 months pharmacy or medical experience preferred.
High School Diploma or equivalent required.
Customer orientation and ability to adapt/respond to different types of calls.
Proven customer support experience – passion for excellence with respect to treating and caring for customers.
Strong attention to details – interested in preventing errors and solving problems.
Strong phone contact handling and active listening skills.
Strong work ethic and team player mindset.
Experience using word processing, spreadsheet, database, internet and e-mail, pharmacy information systems required.

ADDITIONAL SKILLS AND REQUIREMENTS

Ability to read, write, speak and comprehend English.
Ability to use good judgment.
Ability to work in a fast paced, challenging and technical environment.
Ability to work with teams.
Active listening skills.
Adaptability.
Attention to detail and accuracy.
Attention to detail and completion of all workflow steps.
Customer service orientation.
Excellent communication skills – verbal and written.
High energy level.

Information contained in this description represents the general nature of work being performed. This is not an exhaustive list of all responsibilities, duties and skills required for the position. Reasonable accommodations will be considered in appropriate circumstances; however, as the nature of an accommodation may vary depending on the needs and desires of an individual with a disability, it is impossible to describe in advance specific accommodations that will be considered.

NOTE: Company management reserves the right to amend and revise responsibilities to meet business and organizational needs.

GRX01

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance

Experience:

Pharmacy technician: 1 year (Required)

Ability to Commute:

Pittsburgh, PA 15238 (Required)

Ability to Relocate:

Pittsburgh, PA 15238: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

pharmacy customer service associate jobs in pa

Pharmacy Customer Care Associate

Pharmacy Customer Service Associate

Pharmacy Coordinator

Specialty Pharmacy Patient Care Coordinator

Customer Service Representative - Erie, Pa

Customer Service Representative

Patient Service Representative

Specialty Pharmacy Patient Care Coordinator- KOP

Account Manager of Client Services / Skilled Nursing / Long-Term Care Pharmacy Services

Contracts Pharmacy Projects Specialist

Pharmacy Benefit Management (PBM) Client Experience Manager

Associate Director, Patient Service Operations

Associate Account Executive - Pharmacy

Client Success Manager / Sr Living / Long-Term Care Pharmacy

Lead, Pharmacy Operations

Meritain Director, Pharmacy Client Management

Sr. Manager,Workforce Planning & Productivity

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