Top 1625 Development Jobs in Paducah Ky

Programs Team Member
MRCOOL, LLC —Hickory, KY
- Full-time
- Background check
- System design
- Research
- Health insurance
- Dental insurance
Quick Apply
10d
Technical Illustrator and Documentation Specialist
MRCOOL, LLC —Hickory, KY
- Full-time
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
5d
Quality Control Specialist and Field Technical Lead
MRCOOL, LLC —Hickory, KY
- Full-time
- Background check
- 5 years
- Residential
- Health insurance
- Dental insurance
Quick Apply
5d
Physical Therapist Home Health - $20K Sign on BONUS!
Mercy Health by Compassus —Paducah, KY
- Full-time
- CPR Certification
- Current TB test
- Bachelor of Science
- Mileage reimbursement
- Paid parental leave
Quick Apply
Civil Construction Project Manager
Youngblood Excavating & Contracting —Mayfield, KY
- $95,000 - $150,000 a year
- Full-time
- Construction site
- Computer literacy
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Staff Development Coordinator RN
Oakview Nursing & Rehab Center —Calvert City, KY
- Up to $45.18 an hour
- Full-time
- CPR Certification
- Skilled nursing facility
- RN License
- Health savings account
- Paid holidays
5d
Improve Process Engineer
Lubrizol —Calvert City, KY
- Mid-level
- Bachelor's degree
- 4 years
- Health savings account
- Paid holidays
Technical Support
Ulrich Medical Concepts/CorrecTek,Inc. —Paducah, KY
- $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Travel
- Health insurance
- Dental insurance
Quick Apply
4d
IWAE Sales Manager
HVAC Distributing LLC —Hickory, KY
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Vascular Technologist - Lourdes Hospital
Mercy Health —Paducah, KY
- On call
- Anatomy knowledge
- Hospital
- BLS Certification
- Health savings account
- Disability insurance
Licensed Insurance Sales Rep
Kent Bohanon State Farm —Paducah, KY
- $50,000 - $70,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Paid time off
Quick Apply
Attorney
Hitch Defense Attorneys —Kentucky
- $70,000 - $120,000 a year
- Email
- Hybrid work
- Mid-level
- Travel
- 2 years
- Health savings account
- Paid holidays
Quick Apply
10d
Geotechnical Project Engineer
Bacon Farmer Workman/Marcum Engineering —Paducah, KY
- From $90,000 a year
- Online Application
- Management
- 5 years
- Business development
- Health savings account
- Paid holidays
Quick Apply
10d
Registered Nurse ( RN )
Lake Way Rehabilitation and Healthcare Center —Benton, KY
- Urgently hiring
- RN License
- Mid-level
- Rehabilitation center
- Health insurance
- Dental insurance
Quick Apply
Registered Nurse (RN) Womens Services
Jackson Purchase Medical Center —Mayfield, KY
- Full-time
- RN License
- Hospital
- Inpatient
- Disability insurance
- Health insurance
Quick Apply
General Dentist
Rising Tide Dental —Metropolis, IL
- From $250,000 a year
- Full-time
- Dental office
- Doctoral degree
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Retail Stocking Associate - Part Time
Burlington —Paducah, KY
- $12.50 an hour
- Part-time
- Merchandising
- Organizational skills
- Entry level
- Paid holidays
- Health insurance
Behavior Technician
Bloom Behavior Therapy —Paducah, KY
- $16 - $20 an hour
- Part-time
- Background check
- School experience
- Experience working with individuals with developmental disabilities
- Paid training
- Health insurance
Quick Apply
Registered Nurse, Medical-Surgical
Jackson Purchase Medical Center —Mayfield, KY
- Full-time
- RN License
- Hospital
- BLS Certification
- Disability insurance
- Health insurance
Quick Apply
Occupational Therapist Home Health
Centerwell —Mayfield, KY
- $54 - $76 an hour
- Full-time
- CPR Certification
- BLS Certification
- Physical & Rehabilitation Medicine
- Paid parental leave
- Paid holidays

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development jobs near paducah ky

Programs Team Member

MRCOOL, LLC
Hickory, KY

Quick Apply

Job Details

Full-time
10 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Teamwork
Research
Attention to detail
Customer support ticket management
Help desk systems
Telephone systems
CRM system proficiency
Quality audits
Project leadership
Cross-functional communication

Full Job Description

# Programs Team Member

**Department:** Customer Service / Programs
**Reports To:** Director of Customer Service
**Location:** Corporate Office, Hickory, KY
**Employment Type:** Full-Time

---

## Job Summary

The Programs team is dedicated to improving the overall effectiveness, quality, and efficiency of MRCOOL's customer-facing operations. This role is not centered on direct customer interaction, but rather on developing and supporting the tools, processes, and resources that enable all other teams to succeed. This includes leading training initiatives, quality control efforts, system and process development (Zendesk, Aircall, chatbot, AI programs, etc.), and maintaining the internal and external knowledge base.

The Programs team plays a vital role in ensuring that customer service is consistent, efficient, and scalable as MRCOOL grows. By developing better systems and ensuring training and quality standards are upheld, the Programs team directly impacts customer experience across all departments.

---

## Key Responsibilities

**Training Development**
- Create, update, and deliver training materials to ensure all teams remain knowledgeable and capable in their roles.
- Develop onboarding curricula for new hires and ongoing training for existing staff.
- Evaluate training effectiveness and adjust materials based on performance data and feedback.

**Quality Control**
- Audit tickets, calls, and processes to ensure consistency, accuracy, and adherence to company standards.
- Track and report on quality metrics, identifying trends and areas for coaching or process correction.
- Provide constructive feedback to team leads and staff based on audit findings.

**System Development & Optimization**
- Design, implement, and maintain efficiency-boosting tools and workflows across platforms such as Zendesk, Aircall, chatbot, and AI programs.
- Configure and optimize automations, macros, workflows, and integrations to reduce manual effort and improve response times.
- Test and roll out new features or platforms, gathering feedback to refine functionality.

**Knowledge Base Maintenance**
- Build and maintain clear, accurate, and accessible documentation for both internal staff and external customers.
- Regularly review and update existing articles to reflect current products, policies, and procedures.
- Ensure knowledge base content is organized, searchable, and easy to navigate.

**Cross-Department Support**
- Partner with Warranty, CSR, Claims, and Technical Support to identify weaknesses, streamline processes, and support continuous improvement.
- Serve as a liaison between departments and leadership on process changes and system updates.
- Gather input from frontline teams to inform training, tooling, and documentation priorities.

**Innovation**
- Proactively research and recommend improvements to systems, workflows, and training methods to keep MRCOOL's service operations at the forefront of efficiency and quality.
- Stay current on emerging tools and best practices in customer service technology, including AI-driven solutions.
- Pilot new initiatives and measure their impact before full-scale implementation.

---

## Qualifications

**Required:**
- 2+ years of experience in customer service, training, quality assurance, or operations support (or a related field).
- Strong written and verbal communication skills, with the ability to translate complex processes into clear documentation and training.
- Comfortable working with customer service platforms such as Zendesk and Aircall, or similar CRM/ticketing and telephony systems.
- Detail-oriented with strong analytical and problem-solving skills.
- Ability to manage multiple projects simultaneously and meet deadlines.

**Preferred:**
- Experience building or maintaining knowledge base content (e.g., Zendesk Guide, Confluence, or similar).
- Familiarity with chatbot platforms, AI-driven customer service tools, or workflow automation.
- Background in instructional design, adult learning principles, or curriculum development.
- Experience conducting quality audits and delivering performance feedback.
- Prior experience in HVAC, home services, manufacturing, or a similar industry is a plus.

---

## Skills & Competencies

- Process improvement and systems thinking
- Cross-functional collaboration
- Project management
- Data analysis and reporting
- Adaptability in a fast-growing, evolving environment
- Strong organizational and documentation skills

---

## What Success Looks Like

- Training materials are current, comprehensive, and drive measurable improvement in team performance.
- Quality standards are consistently upheld across tickets, calls, and processes company-wide.
- Systems (Zendesk, Aircall, chatbot, AI tools) run efficiently, with minimal friction for end users.
- The knowledge base is a reliable, up-to-date resource for both employees and customers.
- Departments report improved collaboration and faster resolution of process gaps.

---

## Why Join MRCOOL

MRCOOL is a fast-growing leader in HVAC innovation, and the Programs team sits at the center of the systems, training, and quality standards that keep our customer service operations running smoothly at scale. This is an opportunity to shape the tools and processes that directly impact thousands of customer interactions — and to help build a customer service function that grows smarter and more efficient as the company expands.

Expected hours: 40.0 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Shift availability:

Day Shift (Required)

Ability to Commute:

Hickory, KY 42051 (Required)

Work Location: In person

Quick Apply

Refine Your Search

development jobs in paducah ky

Programs Team Member

Technical Illustrator and Documentation Specialist

Quality Control Specialist and Field Technical Lead

Physical Therapist Home Health - $20K Sign on BONUS!

Civil Construction Project Manager

Staff Development Coordinator RN

Improve Process Engineer

Technical Support

IWAE Sales Manager

Vascular Technologist - Lourdes Hospital

Licensed Insurance Sales Rep

Attorney

Geotechnical Project Engineer

Registered Nurse ( RN )

Registered Nurse (RN) Womens Services

General Dentist

Retail Stocking Associate - Part Time

Behavior Technician

Registered Nurse, Medical-Surgical

Occupational Therapist Home Health

I want to receive the latest job alert for development in paducah ky

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