POSITION DESCRIPTION
Position Title: Quality Control Attendant Department: APEX
Salary Range: $17.00 to $20.00 Reports to: Jim Knapp
Employment Status: Seasonal FLSA Status: Non-exempt
POSITION SUMMARY
Inspection of work performed by dock staff and housekeeping staff for all houseboats in fleet. Assessing each houseboat for proper cleanliness, working components, appliances, and overall quality before boats are sent out with customers. Ensuring all houseboats are in compliance with Executive Services' standards. Coordinate activities with other departments and department supervisors to ensure that services are provided in an efficient and timely manner. Understand and implement operational standards and procedures for the department.
ESSENTIAL FUNCTIONS & DUTIES
-
Assist department leadership with planning and preparing employee work schedules.
-
Inspect work performed to ensure that it meets specifications and established standards.
-
Perform detailed and thorough inspections of houseboat rooms, appliances, fixtures, components, etc. to ensure all are working and within department standards.
-
Maintain accurate and detailed records of inspection and results, including deviations, and corrective actions taken.
-
Confer with staff and supervisor to resolve performance and personnel problems, and to discuss company policies.
-
Investigate complaints about service and equipment, and take corrective action.
-
Report any and all issues or areas that do not meet expectations or standards to appropriate department.
-
Stay updated on Navajo Nation/National Park Service regulations, standards and best practices to ensure the organization's service and processes remain compliant.
-
Fill out checklists/sheets for each area of the houseboat.
-
Ensure each boat is fully ready for customer rental prior to departure date.
-
Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
-
Possess the ability to react productively to other duties as reasonably assigned.
QUALIFICATIONS
Valid driver's license is preferred. Reliable transportation preferred. Must be willing to work mornings, evenings, and weekends. Cell phone required. Strong analytical skills with attention to detail.
EXPERIENCE
Previous experience in quality control, quality assurance, related field preferred. Previous marina or boating experience preferred.
GENERAL KNOWLEDGE, SKILLS AND ABILITIES
-
Knowledge of APM marina services and amenities.
-
Skills which allow for the tactful resolution of guest problems or concerns.
-
Knowledge or ability to be trained in fire extinguisher operation.
-
Knowledge or ability to be trained in ISO/EMS awareness.
-
Knowledge or ability to be trained in employee orientation.
-
Knowledge or ability to be trained in hazard communication.
-
Knowledge or ability to be trained in hazardous materials response/respiratory protection.
-
Knowledge or ability to be trained in emergency response.
-
Knowledge or ability to be trained in recyclable materials.
-
Knowledge or ability to be trained in blood borne pathogen awareness.
IS THIS POSITION CLOSELY, MODERATELY, OR MINIMALLY SUPERVISED? Moderately.
DOES THIS POSITION HAVE SUPERVISORY RESPONSIBILITY INCLUDING BUT NOT LIMITED TO HIRING, FIRING, PERFORMANCE APPRAISALS, PERSONNEL CHANGES? No.
DOES THIS POSITION HAVE ACCESS TO COMPANY OR CUSTOMER CONFIDENTIAL OR PROPRIETY INFORMATION INCLUDING BUT NOT LIMITED TO CUSTOMER LISTS, PAYROLL, HUMAN RESOURCE OR LEGAL INFORMATION? Yes.
DOES THE POSITION HAVE ACCESS TO OR HANDLE COMPANY OR CUSTOMER FUNDS INCLUDING BUT NOT LIMITED TO CREDIT CARD INFORMATION, CHECKS, CASH? No.
WORKING CONDITIONS
The performance of stated functions and duties may occur in, but are not limited to: office settings, confined spaces such as boat hulls, public or common areas such as restaurant or retail establishment; inclement weather conditions may be a factor including rain, snow, wind, extreme temperatures. General industry levels of noise and stimuli should be expected in all settings.
- Controllable working conditions (i.e. temperature, lighting) may be altered to create a more conducive working environment for staffing needs; however, such accommodations shall not create an undue hardship on the Company or other staff members.
PHYSICAL DEMANDS
The physical demands of the position may include, but are not limited to sitting or standing for extended periods of time. Lifting, carrying and otherwise maneuvering heavy objects with or without assistance. Climbing, crouching, reaching, extending and other bodily movements in work areas such as boats, office settings, docks
ENGLISH PROFICIENCY
It is important that the incumbent be able to communicate effectively in English including speaking, understanding, reading, and writing for the purpose of general interactions with staff, guests and customers. Additional linguistic proficiency is welcomed and encouraged, but not required for the performance of the position.
INTENT AND FUNCTION OF JOB DESCRIPTION
The purpose of the job description is to provide the general tasks and standards of the position. The job description is composedwith the intention that only essential functions are included; peripheral tasks only incidentally related or otherwise assigned to the position have been excluded.
The job description does not create an employment contract. APM maintains its status as an at-will employer. APM or the employee may terminate the employment relationship at any time, for any reason, with or without cause or notice.
INCUMBENT ACKNOWLEDGEMENT
These statements intend to describe the general nature and level of work involved for this position. It is not an exhaustive list of all responsibilities, duties and skills required. By signing, the incumbent acknowledges that they are able to perform the position as described herein. Please take an opportunity to indicate reasonable accommodations necessary for the incumbent to perform the essential functions of this position
