Top 83 Tech lead Jobs in Palm Beach Gardens, Fl

Shift Lead Supervisor - WordPress Support
Rocket.net —Jupiter, FL
- Full-time
- Remote
- English
- Mid-level
- Mentoring
Quick Apply
8d
SAP Cutover Lead
Kainergy Consulting —Juno Beach, FL
- $100 - $150 an hour
- Weekends as needed
- Hybrid work
- Management
- 8 years
- Senior level
Quick Apply
9d
Desktop Support Team Lead
Ascension Federal Services Inc. —Palm Beach, FL
- 5 years
- Windows
- Microsoft Office
Quick Apply
Lead CT Technologist
St. Mary's Medical Center —West Palm Beach, FL
- Full-time
- Acute care
- CPR Certification
- Management
- Health savings account
- Health insurance
Lead HVAC Service Technician West Palm Beach, FL
Airworx Air Conditioning & Refrigeration, Inc —West Palm Beach, FL
- $25 - $40 an hour
- Overnight shift
- Background check
- Dedicated
- Clean driving record
- Fuel card
- Paid holidays
Quick Apply
Embedded Firmware Leader
Lutron Electronics Co., Inc —Boynton Beach, FL
- Full-time
- Computer Science
- System design
- 3 years
Veterinary Technician - Surgery Lead
Veterinary Specialty Hospital of Palm Beach Gardens —Palm Beach Gardens, FL
- Full-time
- Clinic experience
- Mid-level
- Surgery
- Continuing education credits
- Paid parental leave
Quick Apply
7d
Lead CT Technologist
HCA Florida JFK North Hospital —West Palm Beach, FL
- Full-time
- Mid-level
- 3 years
- Children
- Employee stock purchase plan
- Disability insurance
Quick Apply
Lead Maintenance Technician — Multifamily Apartment Community
Equinox Realty —Lake Park, FL
- $20 - $25 an hour
- Overtime
- Background check
- Mid-level
- High school diploma or GED
Quick Apply
3d
Lead Cloud Cyber Security Engineer, Technology & Digital, FT,08A-4:30P
Baptist Health South Florida —Florida
- $126,148.63 - $163,993.22 a year
- Full-time
- Azure
- Computer Science
- Master's degree
- Wellness program
- Health insurance
7d
Lead Medical Technologist- Chemistry
Access Medical Laboratories LLC —Jupiter, FL
- $48 - $54 an hour
- Full-time
- HIPAA
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
1d
Aircraft Maintenance Technician AOG Team Lead A&P
Gulfstream Aerospace Corporation —West Palm Beach, FL
- Full-time
- Management
- English
- High school diploma or GED
- Health insurance
- Dental insurance
5d
Avionics/Electrical Technician Lead
Gulfstream Aerospace Corporation —West Palm Beach, FL
- Full-time
- English
- Mid-level
- Windows
- Health insurance
- Dental insurance
Lead Sterile Processing Tech
Good Samaritan Medical Center —West Palm Beach, FL
- Full-time
- Acute care
- Hospital
- English
- Health savings account
- Health insurance
Lead Health Technician (Ophthalmology)
US Veterans Health Administration —West Palm Beach, FL
- $65,735 - $85,460 a year
- Online Application
- Hybrid work
- Background check
- Current TB test
- Ability to walk for extended periods
6d
Lead Programmer
Timothy Dexter Entertainment —West Palm Beach, FL
- $60 - $70 an hour
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
13d
Lead Database Engineer
ZAPCOM GROUP INC —West Palm Beach, FL
- $100,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- Paid time off
- Opportunities for advancement
Quick Apply
F135 HPC Base Cases IPTL & Validation Lead (Onsite)
Pratt & Whitney —Jupiter, FL
- $86,800 - $165,200 a year
- Full-time
- 5 years
- Engineering
- Master's degree
- Paid holidays
- Disability insurance
14d
Cyber Security Team Lead
Ascension Federal Services Inc. —Palm Beach, FL
- Computer Science
- 5 years
- Bachelor's degree
Quick Apply
Lead Business Analyst
Pennsylvania Enterprise —Palm Beach, FL
- $55 - $60 an hour
- Contract
- Office
- Analysis skills
- US work authorization
Quick Apply
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Shift Lead Supervisor - WordPress Support

Rocket.net -
Jupiter, FL

Quick Apply

Job Details

Full-time
8 days ago

Qualifications

Linux support
WordPress
Coaching
English
Mentoring
DNS
SSH
Linux administration

Full Job Description

Description

Rocket.net is looking for a Shift Lead Supervisor to help lead our world-class WordPress Support team. This is a hands-on leadership role that combines technical support with team supervision and operational excellence.

As a Shift Lead Supervisor, you will continue providing expert technical assistance to customers while serving as the primary point of contact for your shift. You'll help coach and mentor Support Engineers, ensure service levels are met, oversee daily operations, and work closely with Support Management to maintain the exceptional customer experience Rocket.net is known for.

The ideal candidate is an experienced WordPress professional with strong technical skills, excellent communication abilities, and a passion for developing people and improving processes.

ResponsibilitiesCustomer Support

Provide advanced technical support through Live Chat, support tickets, and Slack.
Handle complex WordPress, hosting, DNS, performance, and infrastructure-related issues.
Take ownership of customer escalations and ensure timely, high-quality resolutions.
Assist customers with WordPress migrations, DNS configuration, dashboard requests, and account-related inquiries.
Handle basic account, billing, and dashboard-related requests, including adding storage space, creating or expanding site containers, increasing bandwidth limits, and assisting customers with common account management tasks.
Deliver an exceptional customer experience with every interaction.

Team Leadership

Act as the Shift Lead for the assigned support team, ensuring smooth day-to-day operations.
Monitor support queues and workloads to ensure timely responses and balanced ticket distribution.
Provide guidance, coaching, and technical mentorship to Support Engineers during your shift.
Assist team members with troubleshooting difficult customer issues and technical escalations.
Ensure Standard Operating Procedures (SOPs) are consistently followed.
Help onboard and train new Support Engineers.
Foster a collaborative, positive, and customer-focused team environment.

Operations & Management

Partner closely with the Support Manager to ensure smooth day-to-day support operations and consistent service quality.
Report directly to the Support Manager, providing regular updates on shift performance, operational issues, customer escalations, and team concerns.
Oversee the health of Rocket.net's hosting infrastructure during assigned shifts by monitoring server status, service health, and platform alerts.
Identify, investigate, and coordinate responses to infrastructure incidents, escalating issues to Engineering, Systems, or the appropriate internal teams when necessary.
Monitor support metrics, response times, customer satisfaction, and operational efficiency to ensure service level objectives are consistently met.
Ensure support queues are properly managed and staffed throughout the shift.
Identify trends, recurring issues, and opportunities to improve support processes and customer experience.
Contribute to the development and maintenance of internal documentation, SOPs, and knowledge base articles.
Communicate important operational updates, incidents, and shift handoffs to management and cross-functional teams.
Serve as the primary operational lead during assigned shifts, making informed decisions to maintain platform stability and deliver exceptional customer support.

Enforce company policies, support procedures, and operational standards, ensuring team members consistently follow established guidelines and best practices.
Promote accountability by addressing policy violations, reinforcing expectations, and escalating performance or compliance concerns to the Support Manager when appropriate.

Requirements

4+ years of WordPress support experience.
Previous experience leading, mentoring, or supervising a technical support team is highly preferred.
Excellent written and verbal communication skills (English).
Strong troubleshooting skills across WordPress, web hosting, DNS, caching, and Linux environments.
Experience with Live Chat and helpdesk platforms.
Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc.).
Knowledge of Linux command line (SSH) including WP-CLI.
Extensive experience troubleshooting WordPress.
Experience with Page Builders and caching plugins.
Experience with Cloudflare and advanced understanding of DNS.
Experience optimizing WordPress websites is a plus.
Experience with PHP and custom WordPress development is a plus.
Knowledge of Redis, CDN, WAF, and page caching is a plus.
Strong organizational, coaching, and decision-making skills.
Ability to prioritize multiple tasks and remain calm in a fast-paced environment.

Benefits

So what are the advantages of working with a pretty amazing tech company?

Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position.
Flexible Vacation. Never get denied a vacation request ever again.
Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go.

Come work with a fun, driven, and amazing team at Rocket.net!

Rocket.net is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.

Rocket.net is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

We would like to thank each applicant; however, only qualified candidates will be contacted for an interview.

Quick Apply

Refine Your Search

tech lead jobs in palm beach gardens, fl

Shift Lead Supervisor - WordPress Support

SAP Cutover Lead

Desktop Support Team Lead

Lead CT Technologist

Lead HVAC Service Technician West Palm Beach, FL

Embedded Firmware Leader

Veterinary Technician - Surgery Lead

Lead CT Technologist

Lead Maintenance Technician — Multifamily Apartment Community

Lead Cloud Cyber Security Engineer, Technology & Digital, FT,08A-4:30P

Lead Medical Technologist- Chemistry

Aircraft Maintenance Technician AOG Team Lead A&P

Avionics/Electrical Technician Lead

Lead Sterile Processing Tech

Lead Health Technician (Ophthalmology)

Lead Programmer

Lead Database Engineer

F135 HPC Base Cases IPTL & Validation Lead (Onsite)

Cyber Security Team Lead

Lead Business Analyst

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