Top 7 Application support technician Jobs in Palo Alto, Ca

Enterprise Applications Support Technician
DMD Systems Recovery LLC —Palo Alto, CA
- $75,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
3d
IT Support Technician
Netrique —Dublin, CA
- Email
- Computer Science
- Mid-level
- Windows
IT Help Desk Technician - Day Shift
Foxconn Industrial Internet - FII —San Jose, CA
- $80,000 - $96,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
5d
IT Help Desk Technician - Swing Shift
Foxconn Industrial Internet - FII —San Jose, CA
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Help Desk Technician - Night Shift
Foxconn Industrial Internet - FII —San Jose, CA
- $88,000 - $110,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply

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Legal & IT Support Assistant
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Xantrion —San Rafael, CA
Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and…
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Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. High School Diploma or GED.
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application support technician jobs near palo alto, ca

Enterprise Applications Support Technician

DMD Systems Recovery LLC -
Palo Alto, CA

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Job Details

Full-time
$75,000 a year
3 days ago

Qualifications

Non-technical user support
Feature validation testing
Customer communication
Microsoft Excel
Client onboarding
Microsoft Outlook
Bug Tracking (Quality assurance practices)
Operations coordination
Triage
Mid-level
Microsoft Dynamics 365
Enterprise software support
User training (technical support)
Internal employee customer service
Azure DevOps proficiency
System validation
Issue tracking
Resolving technical support tickets
Software documentation
Organizational skills
Microsoft Teams
Application Maintenance
Data validation
Functional quality evaluation testing
Escalation handling
Communication skills
Developing technical user guides
Debugging
Microsoft Dynamics

Full Job Description

Enterprise Applications Support Technician
Department: Technology
Full-time On-Site in Palo Alto, CA
Pay Rate: 75,000 annually
Up to 20% Travel

Company Description:

DMD Systems Recovery is on a mission to protect the planet – one IT asset at a time. We help companies securely erase data and give technology a second life through reuse, refurbishment, and responsible recycling. As a certified B Corp, we believe business should do more than make money – it should make a difference. Every laptop, server, and device we process helps reduce waste, shrink landfills, and fuel the next generation of technology. If you care about sustainability, real‑world impact, and smart tech solutions, DMD is a place where your work truly matters.

Our headquarters are in Tempe, Arizona, with additional processing facilities in Austin, Texas and Palo Alto, California.

Job Summary:
The Enterprise Applications Support Technician supports day-to-day use, adoption, and continuous improvement of DMD’s enterprise applications, with a primary focus on Microsoft Dynamics and related business systems. This role serves as a first point of knowledge and support for end users, helping reduce day-to-day operational dependency on the Director of Enterprise Applications by handling user questions, onboarding, testing, documentation, and support coordination. The ideal candidate is technically curious, highly organized, service-oriented, and able to translate system changes into practical guidance that helps users confidently adopt new tools and workflows.

Key Responsibilities:

Serve as the day-to-day support contact for enterprise application users, helping answer questions, troubleshoot common issues, and route more complex items appropriately
Support operations teams as needed by providing technical escalation, issue triage, user guidance, and follow-through on application-related requests
Become a trusted source of knowledge for Dynamics applications, business workflows, system changes, known issues, and user-facing process guidance
Test new Dynamics applications, features, enhancements, and bug fixes before release to ensure they work as intended and are ready for business users
Support user adoption by preparing release notes, job aids, quick-reference guides, onboarding materials, and practical how-to documentation
Help onboard new users and teams to Dynamics by explaining workflows, access, expectations, and where to go for help
Track support issues, enhancement requests, testing feedback, and adoption blockers so the Enterprise Applications team can prioritize the right improvements
Coordinate with the Director of Enterprise Applications and technical resources when issues require deeper troubleshooting, configuration changes, or development work
Assist with basic data review, user access validation, and process checks to help maintain reliable application operations
Process asset releases by verifying client authorization, confirming release eligibility in Ziperase and PrologMobile, updating item status records, and coordinating with Operations to ensure final release approval and completion

Education and Experience:

Experience supporting business applications, help desk operations, enterprise systems, or technical support functions preferred
Familiarity with Microsoft Dynamics, Power Platform, Azure DevOps, or similar enterprise application platforms is a plus
Strong customer-service mindset with the ability to support users patiently, clearly, and professionally
Ability to learn business workflows quickly and explain system changes in practical, user-friendly language
Strong organizational skills with the ability to track issues, document follow-ups, and manage competing support requests
Clear written and verbal communication skills, including the ability to create simple documentation, job aids, and release notes
High attention to detail, especially when testing new features, validating user feedback, and confirming issues are resolved
Proficiency with Microsoft 365, including Outlook, Teams, Word, Excel, and PowerPoint

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Reasonable accommodations will be made, enabling individuals with disabilities to perform essential functions.

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application support technician jobs in palo alto, ca

Enterprise Applications Support Technician

IT Support Technician

IT Help Desk Technician - Day Shift

IT Help Desk Technician - Swing Shift

IT Help Desk Technician - Night Shift

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