Top 13 Phone operator Jobs in Palo Alto, Ca

Switchboard Operator / Telephone Operator
Quality Innovation, Inc. —Palo Alto, CA
- Part-time
- Background check
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
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5d
Telephone Operator / Switchboard Operator (11:00 PM–7:00 AM)
Innovation At Work Inc —Palo Alto, CA
- Weekends as needed
- Computer literacy
- HIPAA
- High school diploma or GED
12d
Telephone Operator / Switchboard Operator (7:00 AM–3:00 PM)
Innovation At Work Inc —Palo Alto, CA
- Weekends as needed
- Computer literacy
- HIPAA
- High school diploma or GED
12d
Telephone Operator / Switchboard Operator (3:00 PM–11:00 PM)
Innovation At Work Inc —Palo Alto, CA
- Weekends as needed
- Computer literacy
- HIPAA
- High school diploma or GED
12d
Telephone Operator- Palo Alto Health Care System
Valcor —Palo Alto, CA
- $51,000 - $61,000 a year
- Weekends as needed
- Background check
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
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Telephone/Switchboard Operator
Ladgov Corporation —Palo Alto, CA
- Weekends as needed
- In-person
- Entry level
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8d
Switchboard Operators- Palo Alto Health Care System
Valcor —Palo Alto, CA
- $45,000 - $49,000 a year
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid holidays
- Health insurance
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telephone
Personal Telephone Answering Service —San Jose, CA
- Full-time
- Organizational skills
- Computer skills
- Entry level
- Paid time off
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Agency Phone Operator
Indian Health Center of Santa Clara Valley —San Jose, CA
- $19 an hour
- Full-time
- Spanish
- Mid-level
- Office
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CONSOLE OPERATOR
AHMC Healthcare —Daly City, CA
- $31.14 - $33.78 an hour
- Part-time
- Acute care
- Hospital
- Inpatient
Swing Shift Telephone Operator
PTAS —San Jose, CA
- $19 an hour
- Weekends as needed
- Bilingual
- English
- In-person
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PBX - Seasonal
Westin San Francisco Airport —Millbrae, CA
- $27.25 an hour
- Temporary
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance

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Inbound Answering Service Operator
CONTINENTAL MESSAGE SOLUTION 2 LLC —Columbus, OH
Answers inbound calls from a variety of industries. Serves callers by following client direction and reference FAQ pages to answer questions.
PBX Switchboard Operator-PBX Operations
Nationwide Children's Hospital —Columbus, OH
Answers all incoming calls, relays emergency messages by announcing various alerts and warnings over the paging system, contacts personnel as necessary and…

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phone operator jobs near palo alto, ca

Switchboard Operator / Telephone Operator

Quality Innovation, Inc. -
Palo Alto, CA

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Job Details

Part-time | Full-time
5 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer operation
Phone communication
High school diploma or GED
Computer skills

Full Job Description

Switchboard Operator

Quality Innovation, Inc. (Qi2)

Quality Innovation is responding to a proposal request. This position is contingent upon contract award.

Position Summary

Quality Innovation, Inc. (Qi2) is seeking reliable, customer-focused, and professional Switchboard Operators to support the Palo Alto VA Health Care System. This position plays a critical role in ensuring uninterrupted communications for one of the Department of Veterans Affairs' premier medical centers.

Switchboard Operators are responsible for answering and routing incoming calls, operating Cisco Finesse telephony systems, overhead and radio paging systems, processing emergency notifications, and providing exceptional customer service to patients, visitors, and VA staff. Operators must remain calm under pressure, exercise sound judgment, and maintain professionalism while supporting emergency communications and daily hospital operations.

Available Shifts

This position supports a 24/7 operation at the VA Palo Alto Health Care System. Quality Innovation is seeking multiple Telephone/Switchboard Operators to provide coverage across day, evening, overnight, weekend, and Federal holiday operations. Applicants are encouraged to indicate their preferred shift and overall availability when applying.

Multiple shifts are available, including:

Day shifts
Evening shifts
Overnight shifts
Weekend shifts
Holiday coverage

*Applicants must be available to work nights, weekends, and Federal holidays as scheduled.*

Essential Duties and Responsibilities

Answer all incoming telephone calls promptly, courteously, and professionally while meeting established service standards.
Route callers accurately to the appropriate department, clinic, provider, or extension.
Operate Cisco Finesse telephone systems, overhead paging systems, landlines, radios, and other communication equipment.
Respond immediately to emergency codes, disaster notifications, fire alarms, police alerts, and other critical communications.
Process overhead announcements and emergency paging in accordance with VA procedures.
Assist patients, visitors, and staff with placing local, long-distance, commercial, and authorized government calls.
Monitor communication systems and maintain accurate logs of equipment malfunctions, telephone issues, and service interruptions.
Report communication equipment problems to designated VA personnel.
Prevent unauthorized long-distance or collect calls in accordance with established policies.
Utilize computerized directories and approved systems to locate patients, employees, and departments.
Follow established procedures for bomb threats, disasters, emergency codes, fire response, and other critical incidents.
Maintain professionalism, confidentiality, and exceptional customer service in all interactions.
Support continuity of operations during periods of high call volume, emergencies, staffing shortages, and inclement weather.

Minimum Qualifications

High school diploma or equivalent.
One (1) year of experience in a switchboard, telephone operator, call center, customer service, dispatch, or similar communications role preferred.
Excellent verbal communication and telephone etiquette skills.
Strong customer service and interpersonal skills.
Basic computer proficiency and ability to navigate multiple systems simultaneously.
Ability to remain calm and make sound decisions during emergency situations and high-volume call periods.
Ability to obtain and maintain a VA Personal Identity Verification (PIV) badge and successfully complete all required background screening.
Ability to work independently with minimal supervision.
Availability to work overnight, weekend, and Federal holiday shifts.

Preferred Qualifications

Previous experience operating a hospital or healthcare switchboard.
Experience supporting a Department of Veterans Affairs, Department of Defense, or other Federal healthcare facility.
Experience using Cisco Finesse or comparable call management systems.
Familiarity with emergency paging systems, radio communications, and code response procedures.
Experience in medical, healthcare, public safety, or government environments.

Knowledge, Skills, and Abilities

Successful candidates will demonstrate:

Exceptional customer service and communication skills
Professional telephone etiquette
Accurate call routing and message handling
Strong attention to detail
Ability to multitask in a fast-paced environment
Critical thinking and sound judgment
Reliability, punctuality, and dependability
Ability to work effectively both independently and as part of a team
Ability to maintain composure during emergencies and high-pressure situations
Commitment to protecting patient privacy and maintaining confidentiality

Why Join Quality Innovation, Inc.?

Quality Innovation, Inc. (Qi2) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) dedicated to delivering mission-critical support services to Federal agencies nationwide. Our employees are committed to providing exceptional service while supporting Veterans, military members, and Federal customers.

Qi2 offers:

Competitive compensation
Comprehensive benefits package
Paid time off and holidays
Medical, dental, and vision insurance
401(k) with company match
Life and disability insurance
Professional development and training opportunities
A collaborative, mission-focused work environment supporting those who have served our Nation

Quality Innovation, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law.

Quality Innovation, Inc. is an Equal Opportunity Employer and as such abides by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, gender identity or sexual orientation.

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phone operator jobs in palo alto, ca

Switchboard Operator / Telephone Operator

Telephone Operator / Switchboard Operator (11:00 PM–7:00 AM)

Telephone Operator / Switchboard Operator (7:00 AM–3:00 PM)

Telephone Operator / Switchboard Operator (3:00 PM–11:00 PM)

Telephone Operator- Palo Alto Health Care System

Telephone/Switchboard Operator

Switchboard Operators- Palo Alto Health Care System

telephone

Agency Phone Operator

CONSOLE OPERATOR

Swing Shift Telephone Operator

PBX - Seasonal

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