Top 26 Reservations manager Jobs in Panama City Fl

Base Coach
Sheltair Aviation —Panama City, FL
- Weekends as needed
- Microsoft Excel
- Mid-level
- High school diploma or GED
Quick Apply
Manager In Training at The St. Joe Company
THE ST JOE COMPANY —Panama City Beach, FL
- Full-time
- Microsoft Word
- Sales
- English
Quick Apply
Front Office Manager - Hilton Garden Inn PC Airport
ST JOE RESORT OPERATIONS LLC —Panama City, FL
- Full-time
- English
- Mid-level
- Bachelor's degree
Quick Apply
Guest Services Representative (Front Desk Agent) - WoodSpring Suites
J&P Hospitality Management, LLC —Panama City Beach, FL
- $15 - $17 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Assistant General Manager at Camp Creek Inn
THE ST JOE COMPANY —Inlet Beach, FL
- Full-time
- Cooking
- Ability to climb stairs
- Ability to lift 50 pounds
Quick Apply
Front Desk Associate
Hyatt Place Panama City Beach —Panama City Beach, FL
- Full-time
- Hotel
- Travel
- Front desk
- Paid holidays
- Health insurance
Quick Apply
Full Time Assistant Store Manager (Store 3734)
GameStop Inc —Callaway, FL
- Extended hours
- 18 years or older
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Desk Agent
CUSA, LLC —Panama City, FL
- $15 - $17 an hour
- Weekends as needed
- Hotel
- Ability to stand for extended periods
- Communication skills
- Paid holidays
- Paid sick time
Quick Apply
Sales Manager
Guest Services, Inc. —Panama City, FL
- $20 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
13d
Store Manager (Store 3734)
GameStop Inc —Callaway, FL
- Extended hours
- 18 years or older
- Spanish
- Marketing
Quick Apply
Director of Housekeeping
BENNETTS REEF INC —Panama City Beach, FL
- Full-time
- Word processing
- Mid-level
- Windows
Quick Apply
Front Desk Agent
BENNETTS REEF INC —Panama City Beach, FL
- Full-time
- Hotel
- Entry level
Quick Apply
Housekeeping Manager/Supervisors Wanted
AmeriClean —Panama City, FL
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Team management
Quick Apply
Guest Service Representative
HAMPTON INN & SUITES - PANAMA CITY BEACH —Panama City Beach, FL
- Part-time
- Computer literacy
- English
- Mid-level
Quick Apply
Front Desk Agent/Night Auditor
Krishna Ventures LLC —Lynn Haven, FL
- $14 - $16 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
Quick Apply
Front Desk Agent
Krishna Ventures LLC —Panama City Beach, FL
- $14 - $16 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
Quick Apply
Retail Keyholder (Store 3734)
GameStop Inc —Callaway, FL
- Extended hours
- 18 years or older
- Spanish
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Host / Hostess
Shunk Gulley —Rosemary Beach, FL
- Part-time
- Ability to walk for extended periods
- Computer skills
- Ability to stand for extended periods
Quick Apply
Host at The Pearl Hotel's Havana Beach Bar & Grill
ST JOE RESORT OPERATIONS LLC —Rosemary Beach, FL
- Full-time
- Bar
- English
- Hotel
Quick Apply
Host
Indaco Alys Beach —Alys Beach, FL
- Weekends as needed
- 1 year
- Restaurant
- Entry level
Quick Apply

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Base Coach

Sheltair Aviation -
Panama City, FL

Quick Apply

Job Details

Qualifications

Customer communication
Microsoft Excel
Web-based survey tools
Coaching
High school diploma or GED
Driver's License
Digital survey tools
Productivity software
Team motivation (leadership skill)

Full Job Description

Position Summary:

The Base Coach plays a critical role in ensuring exceptional customer service standards across Sheltair locations. This position involves daily interactions with customers, employees, and management in a fast-paced and dynamic environment. The Base Coach serves as a mentor and trainer for Customer Service Representatives (CSRs), ensuring consistency in service excellence, adherence to company policies, and professional development. In addition to customer engagement, the Base Coach is responsible for onboarding, ongoing training, and performance coaching for CSRs, maintaining service standards, and acting as a liaison between frontline staff and leadership. This role requires strong leadership, problem-solving, and communication skills to foster a culture of continuous improvement and outstanding customer experiences.

DUTIES AND RESPONSIBILITES:

Ensure CSRs provide exceptional, professional, and courteous service to all pilots, passengers, and visitors.
Act as an escalation point for customer concerns, resolving issues efficiently while upholding Sheltair’s service standards.

Maintain a thorough understanding of FBO operations, policies, and procedures to assist in daily service execution.
Assist customers with reservations, fuel orders, arrival/departure coordination, transportation, catering, and other service requests.
Lead and facilitate new hire training, ensuring CSRs are well-versed in Sheltair’s customer service expectations, operational procedures, and technology systems (e.g., X1FBO).
Conduct ongoing, recurrent, and corrective training sessions to support CSR skill
Deliver structured training on SurveyMonkey Engagement, AIN, Customer Service Best Practices, and operational excellence.
Act as a mentor and coach, providing guidance, feedback, and professional development
Maintain and update training materials, including checklists and electronic training
Monitor CSR performance, providing coaching and feedback to drive continuous
Ensure team adherence to Sheltair’s Company Overview policies, including uniform guidelines, professional standards, and customer engagement expectations.

Conduct Base Coach Training sessions and maintain checklists for compliance and performance tracking.
Assist with audits, evaluations, and performance assessments for
Support and reinforce survey participation initiatives (e.g., ensuring five mandatory customer surveys per month per base).
Act as a bridge between customer service teams and leadership, ensuring consistent communication of updates and expectations.
Support operations during special events such as Sun ‘n Fun, Rolex Race, and Daytona 500, ensuring seamless execution of services.

Work closely with management and the Customer Service Training Team to align training initiatives with company goals.
Assist in problem resolution, including technology troubleshooting (e.g., X1FBO issues) and operational challenges.

EDUCATION AND EXPERIENCE:

High School Diploma or GED required; Associate’s degree
Minimum of 2-4 years of customer service experience, preferably in aviation or
Prior experience in training, coaching, or leadership roles is highly

SKILLS AND OTHER REQUIREMENTS:

Strong leadership, mentorship, and coaching
Exceptional customer service, communication, and problem-solving
Ability to train, motivate, and inspire a team in a fast-paced
Proficiency in X1FBO, Microsoft Office Suite (Excel, PowerPoint, Word), and survey platforms like SurveyMonkey.
High attention to detail and ability to multitask under
Understanding of FBO operations, safety regulations, and service
Valid driver’s license
Ability to work flexible hours, including weekends, holidays, and special
Must maintain a professional appearance and adhere to Sheltair’s uniform
Ability to occasionally work near active aircraft on the ramp and in various weather

PHYSCIAL DEMANDS:

This role primarily operates within the FBO terminal, customer service areas, and training spaces. The Base Coach may also be required to work on the ramp, particularly during peak operations or special events. The position involves standing for long periods, engaging with customers, and conducting training sessions.

***SHELTAIR RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.” QUALIFIED EMPLOYEES WHO, BECAUSE OF A PHYSICAL OR MENTAL IMPAIRMENT THAT SIGNIFICANTLY LIMITS A MAJOR LIFE ACTIVITY, REQUIRE A REASONABLE ACCOMODATION TO PERFORM THE ESSENTIAL FUNCTIONS OF THIS POSITION SHOULD NOTIFY THEIR MANAGER OR HUMAN RESOURCES***

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

reservations manager jobs in panama city fl

Base Coach

Manager In Training at The St. Joe Company

Front Office Manager - Hilton Garden Inn PC Airport

Guest Services Representative (Front Desk Agent) - WoodSpring Suites

Assistant General Manager at Camp Creek Inn

Front Desk Associate

Full Time Assistant Store Manager (Store 3734)

Hotel Front Desk Agent

Sales Manager

Store Manager (Store 3734)

Director of Housekeeping

Front Desk Agent

Housekeeping Manager/Supervisors Wanted

Guest Service Representative

Front Desk Agent/Night Auditor

Front Desk Agent

Retail Keyholder (Store 3734)

Host / Hostess

Host at The Pearl Hotel's Havana Beach Bar & Grill

Host

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DUTIES AND RESPONSIBILITES:

EDUCATION AND EXPERIENCE:

SKILLS AND OTHER REQUIREMENTS:

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