Top 2021 Customer service representative Jobs in Park Ridge Il

Account Manager II
Paylocity —Schaumburg, IL
- $25 - $30 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
4d
Administrative Assistant/Customer Service
Billco Corporation —Addison, IL
- $22 - $26 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Callas Kingsley Electrical Sales —Wood Dale, IL
- $50,000 - $70,000 a year
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Account Representative
CDL 360 —Libertyville, IL
- $18 - $20 an hour
- 8 hour shift
- Bilingual
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
State Farm - Geovanni Trujano Agency —Mount Prospect, IL
- $50,000 - $63,000 a year
- Full-time
- Background check
- Spanish
- Customer service
- Health insurance
- 401(k)
Quick Apply
Customer Experience Specialist
Shevick Sales Corp —Niles, IL
- $50,000 - $55,000 a year
- 8 hour shift
- Mid-level
- Office
- Bachelor's degree
- Paid training
- Paid holidays
Quick Apply
Customer Service Representative
Amerisun Inc —Itasca, IL
- $19 - $23 an hour
- 8 hour shift
- Background check
- Sales
- Word processing
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Osorio Metals Supply —Chicago, IL
- From $18 an hour
- Full-time
- Spanish
- Sales
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Client Services Representative
RTC —Rolling Meadows, IL
- Full-time
- Hybrid work
- Microsoft Word
- 18 years or older
- Microsoft Excel
- Commuter assistance
- Paid parental leave
Customer Support Agent (email only)
AltaStaff, LLC —Chicago, IL
- $18 an hour
- Full-time
- Remote
- High school diploma or GED
- Analysis skills
- Math
Quick Apply
12d
Customer Representative Specialist (Channel Account Specialist)
ITW Brands —Bartlett, IL
- $28 - $31 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Paid holidays
- Health insurance
Quick Apply
Customer First Support Administrator
Worldpac —Oak Brook, IL
- $19.25 - $24.00 an hour
- Extended hours
- Office
- High school diploma or GED
- US work authorization
5d
Customer Service Representative
Novolex —Lake Forest, IL
- $22.60 an hour
- Full-time
- Hybrid work
- Inventory management
- Bachelor of Science
- High school diploma or GED
- Health insurance
- Dental insurance
Customer Service Representative
Randstad —Itasca, IL
- $18.00 - $18.01 an hour
- Part-time
- High school diploma or GED
- No degree
- Typing
- AD&D insurance
- Disability insurance
Quick Apply
11d
CUSTOMER SERVICE REPRESENTATIVE
Custom Print Graphics —Niles, IL
- $18 - $22 an hour
- Full-time
- Google Workspace
- Office
- Administrative experience
- 401(k)
- Paid time off
Quick Apply
Customer Service Representative
VORTEX INDUSTRIES, LLC —Schaumburg, IL
- $22 - $29 an hour
- Full-time
- Ability to walk for extended periods
- Administrative experience
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
S and J Plumbing —Arlington Heights, IL
- $20 - $35 an hour
- Full-time
- Military
- Mid-level
- 3 years
- Paid training
- Paid holidays
Quick Apply
Patient Services Inbound Representative
Philips —Chicago, IL
- $19 - $29 an hour
- Full-time
- Salesforce
- Office
- High school diploma or GED
- Health savings account
- Employee stock purchase plan
Remote Customer Service Representative
Annuity Health —Westmont, IL
- $16 - $23 an hour
- Remote
- Computer literacy
- High school diploma or GED
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Customer Service / Appointment Scheduler
CXI Trucking —Melrose Park, IL
- From $21.50 an hour
- Urgently hiring
- Office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply

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Account Manager II

Paylocity -
Schaumburg, IL

Apply Now

Job Details

Full-time
$25 - $30 an hour
4 days ago

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

Interpersonal skills
Spreadsheets
Bachelor's degree
Attention to detail
Problem-solving
Productivity software
Account management
Technical Proficiency

Full Job Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview
The Account Manager II is pivotal in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. The Account Manager II delivers outstanding customer service by effectively utilizing available resources and prioritizing issues. The role involves meeting performance metrics through inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager II assumes full responsibility for maintaining and enhancing client relationships.

Responsibilities

Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction.
Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.
System Capabilities – Ability to navigate systems and maintain advanced knowledge in Paylocity Products and Partners.
Team Player – The ability to work cross-functionally, contribute to collective goals, and share insights. Fosters a cohesive and productive work environment.

Expectations

Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up.
Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders.
Knowledge & Resourcefulness – Ability to effectively utilize internal resources and resolve issues to ensure minimal escalations and maintain a positive customer experience.
Optimizing Products – Being the product expert while being current on product releases and mandatory training.

Education and Experience

Required

Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles
Experience in customer service or previous client interfacing role
Strong computer skills, including Microsoft Office with proficiency in Excel
Strong written communication skills for business correspondence.
Strong team player with attention to detail
Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making

Preferred

Experience in team leadership or support roles – including coaching, training, peer mentorship, or acting as a subject matter expert (SME)
Experience in payroll and/or call center environment
CPP, FPC, APA, and/or SHRM-CP certified
Self-starter with the ability to handle multiple projects at once

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

customer service representative jobs in park ridge il

Account Manager II

Administrative Assistant/Customer Service

Customer Service Representative

Account Representative

Customer Service Representative

Customer Experience Specialist

Customer Service Representative

Customer Service Representative

Client Services Representative

Customer Support Agent (email only)

Customer Representative Specialist (Channel Account Specialist)

Customer First Support Administrator

Customer Service Representative

Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative

Customer Service Representative

Patient Services Inbound Representative

Remote Customer Service Representative

Customer Service / Appointment Scheduler

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