SUMMARY:
Responsible for providing cleaning services for the public areas of the Casino, hotel rooms, common areas, pools, and spa. Assisting guests when utilizing the pool and spa facilities, performing duties as assigned to ensure a safe, clean and efficient operation. Cleans rooms in the hotel and common areas which contributes to our continued business success by providing unsurpassed guest service, personal, and professional dedication to our Mission, Vision, and Values, and demonstrating a high level of integrity and ethical standards.
ESSENTIAL DUTIES & RESPONSIBILITIES:
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Maintain full responsibility for the sanitation of all public and back of house spaces, including Casino floor, slot floor high traffic areas, public restrooms, elevators, main corridors, showroom, retail, high limit room, pool and spa, employee dining room restrooms, all back of the house areas and any other areas that need cleaning including outside doors.
- Conducts routine and hourly inspections and cleaning rounds. This will include but is not limited to: Cleaning and disinfecting frequently touched surfaces between heavy-use within their scope of work.
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Responsible for cleaning and sanitizing their areas to create a safe and sanitary environment for internal and external guests.
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Ensure all sanitation and hygiene supplies always well stocked for both staff and guests.
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Maintain cleaning and sanitation logs for all bathrooms.
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Assist guests as needed in a professional manner; deliver towels, pillows, etc., to guest’s room when needed.
- Clean pool and spa area as assigned.
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Ensure the supply of towels for guests and remove discarded towels to laundry bins.
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Follow rules set by resort for guest access to the pool and spa.
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All cleaning functions such as sweeping, mopping, vacuuming, dusting, sanitizing and disinfecting, etc.
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Empties wastebaskets, and empties and cleans ashtrays.
- Transports trash and waste to disposal area.
- Performs all functions in accordance with Tribal, Federal, State Health & Safety Regulations, Gaming Regulations, and BlueWater Resort & Casino policies and procedures.
When assigned to hotel functions:
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Responsible for cleaning all guestrooms. Clean, dust, sanitize, collect garbage, make beds, and replenish all collaterals, supplies, amenities, and condiments.
- Perform housekeeping duties for assigned rooms to maintain guest rooms, bathrooms, and other areas of the hotel in clean and orderly condition.
- Clean the required number of rooms each shift to meet department needs and standards. Cleans bathrooms and scrubs and disinfect toilets, bathtubs, showers, sinks, counters, and other bathroom fixtures. Replenish bathroom amenities in guest rooms. Wash, dust, and wipe down furniture, fixtures, mirrors, windows, woodwork, and other structural fixtures, decorative objects, and furnishings in guest rooms.
- Clean flooring in guest rooms including but not limited to vacuuming carpets; sweeping; scrubbing the floors on hands and knees, and mopping floors. Operate cleaning equipment including but not limited to vacuums, floor cleaners, and mops.
- Remove and replenish supplies such as linens, towels, bathroom amenities, drinking glasses, cleaning supplies, light bulbs, and other items. Collect and change bedding and linens in guest rooms for laundering. Sorts, counts, folds, or carries linens. Remove trash, room service items, recyclables, and other debris and dispose of properly.
- Interact with all hotel departments to ensure that cleaning needs are completed and performed in a safe and timely fashion with minimal disruption to business operations. Report safety hazards, repair needs, or maintenance issues to supervisor or manager. Respond to guest inquiries, special requests, or complaints promptly with positive resolutions.
- Collect and report all items left by guests in rooms or public areas.
- Complies with BlueWater Resort & Casino rules and regulations. Complies with Federal, State and Tribal laws. Works in a safe manner; complies with company and OSHA safety regulations. All other duties as assigned (non-gaming functions and issued gaming license permitting).
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Tips distributed to Sanitation Specialists that perform hotel room cleaning functions, as outlined in Hotel Operations Policies and Procedures.
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All other duties as assigned and / or directed (maintaining segregation of duties).
KNOWLEDGE, SKILLS & ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
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Speak and understand the English language in order to communicate with guests and fellow team members.
- Understanding of interpersonal skills to productively deal with business contacts and team members at all levels of the company.
- Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
- Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and/or other concerns of the Hotel and/or department.
- Dedicated to meeting and/or exceeding the expectations and requirements of internal and external clients.
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Trusted and seen as a truthful individual who is highly respectful of others.
- Consistently exhibits courteous, respectful, and appropriate communications and presents information in a concise and understandable format.
- Cooperate with others in the accomplishment of joint tasks and common objectives.
- Contributes to a positive work environment, fosters collaboration and provides a tangible contribution.
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Meet requirements of regular attendance in order to effectively complete job responsibilities in a timely manner.
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Ability to work with various cleaning agents, tools, and equipment and be trained in blood borne pathogens and perform required blood borne pathogens procedures.
- The ability to maintain discretion in handling confidential information.
QUALIFICATIONS & REQUIREMENTS:
- High School Diploma and/or GED equivalent; prior experience in housekeeping or related field will waive education requirements.
- Must have the ability to deal with guests and communicate professionally and courteously.
- Must have CPR/First Aid Training.
- Must enjoy public contact.
- Must be able to stand for extended periods of time, reaching up to 8-hour shifts.
- Must be able to adhere to all BlueWater Resort & Casino and CDC guidelines in regards to the wearing of PPE (including but not limited to a mask and gloves).
- Must attend in-house comprehensive cleaning and disinfecting training on COVID-19 and other infectious diseases.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others.
- Is regularly required to stand; sit; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull.
- The employee must occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
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Fast paced work environment with many variables that contribute to daily challenges.
- Involves working in close quarters with other staff members and hotel/resort guests.
- While performing the duties of this job, the team member regularly exposed to cleaning chemicals used in the maintenance of the property, and exposed to blood borne pathogens.
- Must be able to work in extreme temperatures and blowing dust.
- Environment includes hotel rooms, storage closets, back of the house areas, and resort common areas.
ACCESSIBILITY:
- At the discretion of the Tribal Gaming Agency, appropriate license required.
Disclaimer: The duties and responsibilities identified in this position description are illustrative only and are in no way intended to be a complete list of activities that may be required of an incumbent. The information contained in this job description is for compliance with the American Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position. Additional duties are performed by the individual currently holding this position and additional duties may be assigned.
