Top 191 Customer service representative Jobs in Parkton, Nc

NW Contact Center Representative (PT)
F.H. Cann & Associates —North Carolina
- $15.00 - $16.50 an hour
- Extended hours
- Remote
- Background check
- Spanish
- Microsoft Outlook
- Paid training
- Work from home
Quick Apply
9d
Customer Support Rep I
SYSTEL BUSINESS EQUIPMENT —Fayetteville, NC
- $35,000 - $40,000 a year
- Microsoft Outlook
- High school diploma or GED
- Typing
Office Assistant / Customer Service Representative
Shuttle Buddy —Fayetteville, NC
- From $13.50 an hour
- Part-time
- Bilingual
- Microsoft Word
- Google Workspace
- Employee discount
- Flexible schedule
Quick Apply
Customer Service Rep
Lincare Inc. —Fayetteville, NC
- Remote
- High school diploma or GED
- Ability to lift 50 pounds
- Medical terminology
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Foundever —Fayetteville, NC
- $17 - $18 an hour
- Overtime
- 18 years or older
- High school diploma or GED
- Organizational skills
- Paid training
- Health insurance
8d
Customer Service Representative - State Farm Agent Team Member
Jaime Shannon - State Farm Agent —Fayetteville, NC
- $17 - $20 an hour
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Paid time off
Quick Apply
Customer Service Associate
Roses/Roses Express/Maxway/Bills Dollar/Super Dollar/Bargain Town/Super 10 —Hope Mills, NC
- Part-time
- Merchandising
- High school diploma or GED
- Organizational skills
Quick Apply
CSR
PARKER OIL COMPANY INC —Fayetteville, NC
- $15 - $22 an hour
- Full-time
- Computer literacy
- Office
- Entry level
Quick Apply
Customer Service Representative
Basic Finance —Red Springs, NC
- Full-time
- Computer literacy
- Office
- Administrative experience
Quick Apply
2d
Medical Equipment Customer Service Representative
Rotech Healthcare Inc. —Fayetteville, NC
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Opportunities for advancement
Quick Apply
NORTH CAROLINA only - Work at Home Call Center Representative
InfoCision Management Corp. —North Carolina
- $10 an hour
- Night shift
- Remote
- Computer literacy
- Computer skills
- Communication skills
- Paid training
- Opportunities for advancement
Licensed Insurance Customer Service Representative- Remote (License Required)
Teleperformance —North Carolina
- $21.50 an hour
- Full-time
- Remote
- 18 years or older
- Computer literacy
- Windows
- Paid training
- Health insurance
Quick Apply
6d
Customer Service Associate
Wawa, Inc. —Lumberton, NC
- $15.00 - $18.75 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
CUS SVC REP
Fayetteville Public Works Commission —Fayetteville, NC
- $16.90 - $22.26 an hour
- Full-time
- Writing skills
- Mid-level
- 3 years
Customer Service Representative - State Farm Agent Team Member
Ethan Gardner - State Farm Agent —Fayetteville, NC
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Parental leave
Quick Apply
Part-Time Customer Service Representative
Points East Veterinary Emergency Hospital of Fayetteville —Fayetteville, NC
- Part-time
- Computer literacy
- Basic math
- Residential
- Health savings account
- Paid holidays
Quick Apply
14d
Client Services Representative-Financial Services
Eclerx —Fayetteville, NC
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Representative, Customer Service
LCI —Fort Bragg, NC
- Monday to Friday
- High school diploma or GED
- Warehouse
- 1 year
- Wellness program
- Paid holidays
Quick Apply
Customer Service Representative
Custom Door & Gate Fayetteville Location —Fayetteville, NC
- Microsoft Excel
- Microsoft Outlook
- High school
- Paid holidays
- Disability insurance
Quick Apply
1d
Service BDC Associate
Bryan Honda —Fayetteville, NC
- $25,000 - $45,000 a year
- Full-time
- Background check
- Dealership
- Computer literacy
- 401(k) matching
- Opportunities for advancement
Quick Apply

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NW Contact Center Representative (PT)

F.H. Cann & Associates -
North Carolina

Quick Apply

Job Details

Part-time | Full-time
$15.00 - $16.50 an hour
9 days ago

Benefits

Paid training
Work from home

Qualifications

Customer communication
Call center experience
Client inquiry handling
Call center agent experience
Customer issue escalation
Customer support
Typing
Billing issue inquiries
Technical troubleshooting support
Handling account queries
Customer data entry

Full Job Description

Company Overview

FHC has been a national leader for over two decades, providing contact center, financial recovery, loan servicing, and business process outsourcing (BPO) solutions. As an industry leader, we proudly support clients across higher education, government, financial services, healthcare, telecommunications, and utilities.

We’re hiring part-time Contact Center Representative's for an exciting opportunity supporting a state-wide program. This role offers the chance to make a meaningful impact while working in a professional, fast-paced environment.

Project Hours of Operation: Monday – Friday, (7:00 AM PST- 6:00 PM PST) 4 hour shifts approximately 20 hours per week.

Essential Functions

- Receive high volume in-bound calls and assist customers with starting/stopping/transferring service
- Respond to incoming calls from customers in a professional and courteous manner.
- Occasional out-bound calls for verification purposes
- Document interactions in the system accurately and efficiently through data entry.
- Research and resolve customer questions and issues using online tools and systems
- Operate multiple applications, databases, and computer programs
- Assist customers with setting up payment arrangements, budget billing and processing payments
- Guide customers in setting up and accessing their online accounts.
- Assist customers with reviewing and disputing invoices accurately.
- Investigate billing discrepancies and reconcile credits, payments, and account balances as needed.
- Maintain confidentiality of sensitive information in compliance with regulations.

Competencies

Basic to intermediate knowledge of utility regulatory requirements, codes, and operations needed to prioritize and oversee customer interactions.
Demonstrated ability to learn and apply organizational structures, policies, procedures, processes, and department-specific requirements.
Ability to interact professionally with internal and external employees and customers to answer questions and resolve issues with tact and diplomacy.
Ability to handle sensitive and confidential information in compliance with PCI requirements and Personally Identifiable Information (PII) policies.
Proven success working in a customer service environment, including the ability to:
Focus on tasks and follow established procedures
Apply procedures in the correct sequence
Make decisions with limited information
Work effectively within a structured team environment

Knowledge of utility industry processes, including:

- Issuing meter and service orders for inspections and adjustments
- Reviewing credit information to determine security requirements and financing eligibility
- Responding to billing and account inquiries, including high bills, payment history, credit tracing, and rate applications
- Determining appropriate actions for open and closed service accounts
- Meeting established quality and productivity standards
- Following Customer and Emergency Contact Center protocols for gas odor complaints and emergency situations
Ability to report on operational directives and performance metrics at prescribed intervals, such as weekly and monthly reporting.
Ability to support emergency response and business continuity protocols and assist with customer service operations during company-wide emergencies.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Preferred Education and Experience

Experience meeting performance metrics in a high-volume customer contact center environment.
Utility customer service experience is strongly preferred.
Experience handling service initiation, transfers, billing inquiries, payment arrangements, and account maintenance.
Proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat
Excellent data entry and typing skills
Highschool Diploma or equivalent
Bilingual Spanish is a plus
Veterans encouraged to apply

Working from Home Requirements:

Reliable high-speed internet (hard wired ethernet connection required) with minimum of 25 MBPS for Upload and Download speeds.
Private, quiet, and distraction free room/office space
Adhere to Telecommute Policy in its entirety

Work Authorization/Security Clearance Requirements

Required to pass Federal background screening and/or state level criminal background screening.

Physical/Mental Demands

Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines & work extended hours as needed; and interact with vendors and staff in the course of work.

An Affirmative Action / Equal Opportunity Employer

F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected class under applicable law. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.

If you need an accommodation as part of the employment process, please contact Human Resources at [email protected].

Ready to launch your career in the Utilities industry? Join our team as a Part-Time Contact Center Representative and help deliver exceptional customer experiences while growing your skills in a supportive, remote environment.

Remote position (AZ, CO, NC, SC residents)
Start Date: September 8, 2026
Training: 10.5 weeks of paid, hands-on training.
Please note that training consists of full-time, 8-hour days. Upon successful completion of training, employees will transition to a part-time schedule consisting of 4-hour shifts.

Expected hours: 20 per week

Benefits:

Paid training
Work from home

Application Question(s):

How many years of work from home experience do you have?
Are you available to work a part-time schedule of 4-hour shifts during operating hours of 7:00 AM to 6:00 PM PST, Monday through Friday? (Yes / No)
Are you available to start on September 8? Training is a full-time schedule and runs for approximately 7 weeks. No absences can be accommodated during the training period. (Yes/No)
Do you have a reliable high speed home internet service minimum 25 MBPS upload/download hardwire connection to router required (Yes/No)
Do you currently reside in North Carolina or South Carolina? This role requires candidates to live within this hiring area. (Yes / No)

Experience:

Call center: 1 year (Required)
Typing: 1 year (Required)
Customer support: 1 year (Required)

Language:

Bilingual Spanish/English (Preferred)

Work Location: Remote

Quick Apply

Refine Your Search

customer service representative jobs in parkton, nc

NW Contact Center Representative (PT)

Customer Support Rep I

Office Assistant / Customer Service Representative

Customer Service Rep

Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Customer Service Associate

CSR

Customer Service Representative

Medical Equipment Customer Service Representative

NORTH CAROLINA only - Work at Home Call Center Representative

Licensed Insurance Customer Service Representative- Remote (License Required)

Customer Service Associate

CUS SVC REP

Customer Service Representative - State Farm Agent Team Member

Part-Time Customer Service Representative

Client Services Representative-Financial Services

Representative, Customer Service

Customer Service Representative

Service BDC Associate

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