Top 177 Customer support & client services managers Jobs in Pasadena, Ca

Customer Service QA Lead
REVOLVE —Cerritos, CA
- $28 - $30 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
Manager, Guest Care (Contact Center)
Panda Restaurant Group —Rosemead, CA
- $112,500 - $158,000 a year
- Email
- Hybrid work
- 5 years
- Mid-level
- Bachelor's degree
- AD&D insurance
- Disability insurance
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Call Center Supervisor
Confidential —Los Angeles, CA
- $65,000 - $70,000 a year
- Weekends as needed
- Research
- Mid-level
- Office
Quick Apply
Customer Experience Process Optimization Specialist/Supervisor
Speed Express —Montebello, CA
- $60,000 - $90,000 a year
- Full-time
- Mid-level
- Analysis skills
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Bilingual Calling Center Supervisor
Family Insurance Sales —Los Angeles, CA
- $20 - $25 an hour
- Full-time
- Spanish
- Sales
- English
Quick Apply
Entry Level Assistant Manager
Primer Concepts Inc —Pomona, CA
- $850 - $1,500 a week
- Full-time
- Team management
- In-person
- Leadership
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3d
Customer Service Manager
VersaDesk —Los Angeles, CA
- $70,000 - $80,000 a year
- Full-time
- Oracle
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Workforce Management Specialist I
Didi Hirsch Mental Health Services —Los Angeles, CA
- $26.38 - $30.33 an hour
- Weekends as needed
- Remote
- Background check
- 18 years or older
- Mid-level
- Loan repayment program
- Paid time off
Quick Apply
Customer Experience Communications Manager
CJ Foodville USA Inc —Buena Park, CA
- $91,000 - $125,000 a year
- Full-time
- 5 years
- Research
- Mid-level
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Customer Experience Manager
GigXR —Los Angeles, CA
- $60,000 - $120,000 a year
- Hybrid work
- Up to 50% travel
- Mid-level
- 3 years
Customer Service Supervisor
Public Storage —Glendale, CA
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Analysis skills
- US work authorization
- Paid holidays
- Dental insurance
Quick Apply
Client Services - Client Services Supervisor
Veritext —Los Angeles, CA
- $50,000 - $78,000 a year
- Full-time
- Hybrid work
- Mid-level
- Leadership
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Call Center Manager
Drain Right Services, Inc. —Gardena, CA
- From $65,000 a year
- Full-time
- Sales
- Mid-level
- Presentation skills
- Paid training
- Health insurance
Quick Apply
Wholesale Customer Service Lead
Brio Water Technology, Inc. —City of Industry, CA
- $30 - $35 an hour
- Full-time
- Microsoft Outlook
- Inventory management
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Head of Customer Support
Pulse Games —Los Angeles, CA
- Full-time
- Hybrid work
- 7 years
- Analysis skills
- Senior level
Quick Apply
Supervisor, Operations
24 Hour Home Care - Corporate Division —Los Angeles, CA
- $71,000 - $85,000 a year
- Hybrid work
- Spanish
- Mid-level
- Office
Quick Apply
2d
Customer Experience Lead
Ride Aventon —Brea, CA
- $30 an hour
- Full-time
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Experience Manager
Plug Technologies Inc —Los Angeles, CA
- $110,000 - $120,000 a year
- Full-time
- 5 years
- Office
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager
SUNNY DISTRIBUTOR INC. —City of Industry, CA
- Full-time
- Inventory management
- 5 years
- Analysis skills
Quick Apply
Hospitality/Office Services Supervisor - Mon-Fri - 7:30am-4:30 pm
Williams Lea —Santa Monica, CA
- $68,640 - $70,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Mid-level
- Commuter assistance
- Paid parental leave

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customer support & client services managers jobs near pasadena, ca

Customer Service QA Lead

REVOLVE
Cerritos, CA

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Job Details

Full-time
$28 - $30 an hour

Qualifications

Microsoft Word
Microsoft Excel
Phone communication
High school diploma or GED
Typing

Full Job Description

Customer Service QA Lead

Meet REVOLVE:

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.

At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.

To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium apparel?

Main purpose of the Customer Service QA Lead role:

This is a full time role for a candidate who is responsible for overseeing and enhancing agent interactions to improve the customer experience. The Quality Assurance Lead will identify areas of improvement in customer service representatives’ knowledge and accuracy to improve quality and first contact resolution.

Major Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Review email, chat, and phone call communications ensuring that service standard and company ideals are upheld.
Regularly provide feedback to call center agents on performance and quality
Provide team leaders and management with regular agent performance feedback
Follow-up on customer survey ratings with agents and provide coaching to improve the interaction
Identify areas for on-going training within the department
Keep pace with best practices in Customer Service and implement as necessary
Assist in creating training modules on effective communication
Participate in review and enhancement of onboarding training materials and session
Navigate proficiently through multiple systems in use in the department

Required Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Ability to work in a team environment and give honest and direct feedback
Ability to work in the intensity of a high volume inbound call center and capable of upholding the highest quality standards for individual output
Creative aptitude and vision to recognize and understand the needs of e-commerce customers
Excellent attention to detail
Possess strong written and verbal communication skills
Ability to communicate and tailor messages to different audiences

Minimum Qualifications:

High School Diploma
2+ years in customer service
Type 40+ words per minute
Experience with Microsoft Word and Excel

Preferred Qualifications:

Knowledge of REVOLVE’s policies and procedures in relation to the customer service department
4+ years in customer service, help desk or call center experience in a retail environment
Quality Assurance or training experience

A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.

ATTENTION:

After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.

The following job description contains representative examples of work that will be performed in positions allocated to this classification. It is not required that any position perform all of the duties listed, so long as primary responsibilities are consistent with the work as described. Roles and responsibilities can often be expanded to accommodate changing business conditions and goals, as well as to tap into the skills and talents of the individuals in the company. Accordingly, associates may be asked to perform duties that are outside the specific functions that are listed.

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Refine Your Search

customer support & client services managers jobs in pasadena, ca

Customer Service QA Lead

Manager, Guest Care (Contact Center)

Call Center Supervisor

Customer Experience Process Optimization Specialist/Supervisor

Bilingual Calling Center Supervisor

Entry Level Assistant Manager

Customer Service Manager

Workforce Management Specialist I

Customer Experience Communications Manager

Customer Experience Manager

Customer Service Supervisor

Client Services - Client Services Supervisor

Call Center Manager

Wholesale Customer Service Lead

Head of Customer Support

Supervisor, Operations

Customer Experience Lead

Customer Experience Manager

Customer Service Manager

Hospitality/Office Services Supervisor - Mon-Fri - 7:30am-4:30 pm

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