Top 10 Director of operations restaurant Jobs in Pasadena, Ca

Director of Operations
Marriott International, Inc —Los Angeles, CA
- $147,000 - $198,900 a year
- Full-time
- Sales
- Hotel
- Bachelor's degree
Director of Operations (Restaurants) - Los Angeles, CA
Specialty Restaurants —Los Angeles, CA
- $150,000 - $175,000 a year
- Weekends as needed
- Background check
- 6 years
- Continuous improvement
- Paid parental leave
- Paid holidays
Quick Apply
Sr. Director of Front of House Operation
Din Tai Fung North America —Los Angeles, CA
- $180,000 - $227,000 a year
- Weekends as needed
- 18 years or older
- Google Workspace
- 7 years
- Health insurance
- Dental insurance
Director of Operations
Monarch Hospitality —Hollywood, CA
- $100,000 - $120,000 a year
- Weekends as needed
- Google Workspace
- 3 years
- Travel
- Health insurance
- Paid time off
Quick Apply
6d
Director of Hospitality - Luxury Senior Living
Calligraphy Westwood Village —Los Angeles, CA
- $120,000 - $130,000 a year
- Background check
- Bar
- Bachelor's degree
- Paid training
- Paid holidays
Quick Apply
Director, Culinary Operations
NBCUniversal —Universal City, CA
- $120,000 - $170,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- 11+ years
- Health insurance
- Dental insurance
DIRECTOR OF CULINARY OPERATIONS
Mendocino Farms —El Segundo, CA
- $140,000 - $180,000 a year
- Full-time
- Marketing
- 5 years
- Ability to lift 50 pounds
- Health insurance
- 401(k) matching
Quick Apply
Director of Operations
Akash dba Carls' Jr Field/Ops —Pomona, CA
- $100,000 - $115,000 a year
- Extended hours
- Microsoft Excel
- Sales
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Director, Restaurant Ads & Promotions - Strategy & Operations - SMB Growth
DoorDash USA —Los Angeles, CA
- $197,200 - $290,000 a year
- 11+ years
- Military encouraged
- Fair chance
- Paid parental leave
- Health insurance
Quick Apply

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Director of Operations
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Director of Operations

Marriott International, Inc -
Los Angeles, CA

Apply Now

Job Details

Full-time
$147,000 - $198,900 a year

Qualifications

Customer communication

Full Job Description

Additional Information
Job Number26096961
Job CategoryRooms & Guest Services Operations
Location465 S La Cienega Blvd, Los Angeles, California, United States, 90048
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $147,000 - $198,900 Annually
Bonus Eligible: Y

JOB SUMMARY

Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability

Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

Analyzes service issues and identifies trends.

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

Monitors hotel operations sales performance against budget.

Reviews reports and financial statements to determine hotel operations performance against budget.

Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams

Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.

Develops systems to enable employees to understand guest satisfaction results.

Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience

Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

Responds to and handles guest problems and complaints.

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Ensures employees are treated fairly and equitably.

Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).

Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

director of operations restaurant jobs in pasadena, ca

Director of Operations

Director of Operations (Restaurants) - Los Angeles, CA

Sr. Director of Front of House Operation

Director of Operations

Director of Hospitality - Luxury Senior Living

Director, Culinary Operations

DIRECTOR OF CULINARY OPERATIONS

Director of Operations

Director, Restaurant Ads & Promotions - Strategy & Operations - SMB Growth

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