Top 81 Helpdesk technician Jobs in Pasadena, Ca

Over-The-Shoulder Support Analyst (COTS) - Onsite in Los Angeles County, CA
E.K. Associates —Los Angeles County, CA
- $70,000 a year
- Weekends as needed
- Background check
- Salesforce
- Mid-level
Quick Apply
IT Technician
AAA Comprehensive Healthcare, Inc. —North Hollywood, CA
- $25 - $30 an hour
- HIPAA
- Mid-level
- Analysis skills
Quick Apply
Network Support Engineer II
Brea Networks, LLC —Brea, CA
- From $75,000 a year
- Full-time
- Background check
- 5 years
- In-person
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Technician
DKKD Staffing —Los Angeles, CA
- $75,000 a year
- Email
- Hybrid work
- Azure
- Mid-level
- Windows
Floating Maintenance Technician II
Waterton —Los Angeles, CA
- $24 - $28 an hour
- Sanitation
- Mid-level
- Residential
- Paid parental leave
- Paid holidays
Quick Apply
IT Help Desk Technician
Imperial Management Administrators Services Inc —Pasadena, CA
- $22 - $26 an hour
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
6d
Level 1 Technology Support Specialist
Alcala Consulting, Inc. —Pasadena, CA
- $37,440 - $52,000 a year
- Full-time
- Driver's License
- Typing
- 1 year
- Health insurance
- Dental insurance
Quick Apply
System Technician I
First City Credit Union —Altadena, CA
- $32 - $48 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
IT Helpdesk Technician
K2 Space —Los Angeles, CA
- $28 - $43 an hour
- Mid-level
- Office
- Windows
- Paid parental leave
- Health insurance
Desktop Technician - Los Angeles, CA
Planned Parenthood Los Angeles —Los Angeles, CA
- $32.21 - $38.65 an hour
- Full-time
- Background check
- Mid-level
- Office
- AD&D insurance
- Disability insurance
IT Helpdesk Technician
Fehr & Peers —Los Angeles, CA
- $60,000 - $72,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Profit sharing
- Mileage reimbursement
Quick Apply
5d
IT Support Technician
Southern California University —Whittier, CA
- $26 - $30 an hour
- Full-time
- In person
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
IT Deskside Support Technician
El Super —Commerce, CA
- $28.84 an hour
- Spanish
- Computer science
- Computer Science
2d
IT Help Desk Tier 1
The People Concern —Los Angeles, CA
- $25 - $27 an hour
- Full-time
- Computer science
- Computer Science
- Research
- 403(b) matching
- AD&D insurance
Quick Apply
Helpdesk Support Technician
Los Angeles Regional Food Bank —Los Angeles, CA
- $21 - $24 an hour
- Full-time
- Computer Science
- English
- Mid-level
- 403(b) matching
- Paid holidays
Quick Apply
Help Desk Technician
JRK Property Holdings —Los Angeles, CA
- $38 - $45 an hour
- Weekends as needed
- Office
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
IT Help Desk Technician
Brio Water Technology, Inc. —Hacienda Heights, CA
- $70,000 - $90,000 a year
- Full-time
- 5 years
- Windows
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
IT Support / Help Desk Specialist
BradyPLUS —Bell, CA
- $26 - $27 an hour
- Full-time
- Heavy lifting
- Writing skills
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
IT Help Desk Specialist
H MART —Whittier, CA
- $29 - $32 an hour
- Computer Science
- English
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
IT Support Specialist I
Akido —Pomona, CA
- $21.63 - $25.24 an hour
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance

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helpdesk technician jobs near pasadena, ca

Over-The-Shoulder Support Analyst (COTS) - Onsite in Los Angeles County, CA

E.K. Associates
Los Angeles County, CA

Quick Apply

Job Details

Full-time | Contract
$70,000 a year

Qualifications

Teamwork
On-site technical support
Enterprise software
Salesforce
Incident management software
In-person customer service
Customer support ticket management
ServiceNow
Critical thinking
Ticketing system technical support

Full Job Description

Over‑The‑Shoulder Support Analyst (COTS) – Field Support

Onsite in Los Angeles County | Enterprise Application Support (Not IT/Hardware Support)

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Important Notice — Minimum Requirements

To ensure alignment and reduce misapplications, please review the following mandatory qualifications before applying:

Candidates must have:

4–6 years of experience supporting enterprise applications (not hardware or device support)
Demonstrated experience supporting business workflows and end‑user operational processes
Prior experience providing in‑person support during a system Go‑Live or enterprise software rollout
Experience troubleshooting application behavior, workflow errors, and data issues
Experience using ticketing systems such as ServiceNow or Cherwell
Ability to work onsite at regional offices within Los Angeles County
Ability to work Pacific Time hours, including occasional after‑hours or weekend support during Go‑Live

This position is not suitable for candidates whose experience is primarily in:

IT Support / Help Desk
Desktop Support / Field Technician roles
Hardware, networking, or endpoint troubleshooting
Device imaging, configuration, or repair
MSP or infrastructure support
Remote‑only work environments

Only candidates with enterprise application support and workflow‑based user assistance will be considered.

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Position Overview

E.K. Associates is seeking qualified Over‑The‑Shoulder Support Analysts (COTS) to provide in‑person, real‑time application and workflow support during a large‑scale enterprise system implementation for a government client.

COTS Analysts will work directly with end users at their workstations, reinforcing training, guiding users through system workflows, and ensuring accurate completion of operational tasks during Go‑Live and stabilization phases. This role is essential to user adoption, operational continuity, and successful system rollout.

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Key Responsibilities

Provide in‑person, over‑the‑shoulder support to end users during daily system use
Assist users with system navigation, workflow execution, data entry, and document management
Troubleshoot application‑level issues and resolve common errors in real time
Reinforce proper system usage, business rules, and training concepts
Identify recurring user challenges and communicate trends to the service desk and implementation teams
Escalate complex or unresolved issues to Tier‑1, Tier‑2, or Tier‑3 support teams
Collaborate with Super Users, Service Desk Analysts (CSANs), and Training/Implementation teams
Support high‑volume user needs during Go‑Live and early adoption
Provide feedback to improve training materials, job aids, and user guidance
Document all incidents and user issues in the ticketing system

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Required Qualifications

4–6 years of experience supporting enterprise applications in user support, system implementation, or business operations
Experience providing in‑person support during large‑scale system rollouts
Strong understanding of business workflows and operational processes
Ability to translate system functionality into clear, practical user guidance
Experience troubleshooting application behavior, data issues, and workflow errors
Proficiency with ticketing systems (e.g., Cherwell, ServiceNow)
Excellent communication and interpersonal skills
Ability to work in fast‑paced, high‑demand environments

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Preferred Qualifications

Experience supporting Salesforce or other enterprise SaaS platforms
Experience in public‑sector or large organizational environments
Familiarity with change management and user adoption strategies
Experience supporting end‑user training reinforcement

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Work Environment

Fully onsite at regional office locations
Travel between locations may be required
Availability for after‑hours or weekend support during Go‑Live
Collaboration with remote service desk and implementation teams

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Key Success Factors

Ability to provide calm, accurate, real‑time support in a live operational environment
Strong problem‑solving and critical‑thinking skills
Ability to quickly build trust with end users
Adaptability in high‑pressure, fast‑changing environments
Commitment to improving user confidence and system adoption

Pay: $70,000.00 per year

Application Question(s):

Have you provided in‑person support during a system Go‑Live or enterprise software rollout?
Do you have experience troubleshooting application behavior (workflow errors, data issues, process steps) rather than hardware or network issues?

Experience:

supporting enterprise applications : 4 years (Required)

Location:

Los Angeles County, CA (Preferred)

Shift availability:

Day Shift (Required)

Ability to Commute:

Los Angeles County, CA (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk technician jobs in pasadena, ca

Over-The-Shoulder Support Analyst (COTS) - Onsite in Los Angeles County, CA

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