Top 3511 Patient experience manager Jobs in Pasadena, Ca

Office Manager
California Institute of Aesthetic Arts —Los Angeles, CA
- $90,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Patient Educator Senior Manager (WEST)
Vertex Pharmaceuticals —California
- $136,000 - $204,000 a year
- Weekends as needed
- Project management
- Bachelor's degree
- Travel
- Loan repayment program
- Dental insurance
Office Administrator / Practice Operations Manager (Healthcare)
Chiropractic Remedy —Burbank, CA
- $25 - $30 an hour
- Part-time
- Mid-level
- Administrative experience
- Clinic
- Paid time off
- Employee discount
Quick Apply
5d
Program Manager, Patient Experience - Patient Experience - Full Time 8 Hour Days (Exempt) (Non-Union)
USC —Los Angeles, CA
- $84,365 - $138,330 a year
- 8 hour shift
- Acute care
- Master's degree
- Analysis skills
1d
Program Manager, Patient Experience - Patient Experience - Full Time 8 Hour Days (Exempt) (Non-Union)
Keck Medical Center of USC —Los Angeles, CA
- $84,365 - $138,330 a year
- 8 hour shift
- Acute care
- Background check
- Master's degree
2d
Clinic Manager (Administrative) - Arcadia Multispecialty - Full Time 8 Hour Days (Exempt) (Non-Union)
Keck Medical Center of USC —Santa Anita, CA
- $81,120 - $131,010 a year
- 8 hour shift
- Background check
- Internal Medicine
- High school diploma or GED
Senior Manager, MN Clinical Operations - Pasadena
Cedars-Sinai —Pasadena, CA
- $138,153.60 - $239,012.80 a year
- 8 hour shift
- Nursing
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Assistant Practice Manager - Primary & Immediate Care, Toluca Lake
UCLA Health —Burbank, CA
- $70,900 - $145,200 a year
- Weekends as needed
- Computer literacy
- Writing skills
- Mid-level
6d
Patient Experience Manager Exempt
Hollywood Presbyterian —Los Angeles, CA
- $95,000 - $128,000 a year
- Full-time
- Microsoft Outlook
- Hospital
- 5 years
Quick Apply
Admissions Team Lead - Patient Access Contact Center - SOCC Cancer Center - Full-Time, On-Site, Days
Cedars-Sinai —Los Angeles, CA
- $29.60 - $45.88 an hour
- 8 hour shift
- Mid-level
- High school diploma or GED
- Bachelor's degree
Patient Advocate - Service Excellence - Full Time 8 Hours Day (Non-Union, Non-Exempt)
Keck Medical Center of USC —Arcadia, CA
- $62,773 - $97,781 a year
- 8 hour shift
- Background check
- Spanish
- Hospital
Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)
Keck Medical Center of USC —Los Angeles, CA
- $68,640 - $112,370 a year
- 8 hour shift
- Background check
- 5 years
- Writing skills
Patient Advocate - Service Excellence - Full Time 8 Hours Day (Non-Union, Non-Exempt)
USC —Arcadia, CA
- $62,773 - $97,781 a year
- 8 hour shift
- Spanish
- Hospital
- Writing skills
Clinic Operations Manager
Tia —Los Angeles, CA
- $95,000 - $105,000 a year
- Weekends as needed
- Urgent Care
- HIPAA
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Admissions Team Lead - Patient Access Contact Center - Specialty Clinics - Full-Time, On-Site, Days
Cedars-Sinai —Los Angeles, CA
- $29.60 - $45.88 an hour
- 8 hour shift
- Mid-level
- High school diploma or GED
- Bachelor's degree
Access Administrator- Patient Access Organization
UCLA Health —Los Angeles, CA
- $45.69 - $99.76 an hour
- Surgery
- 3 years
- Business Administration
Practice Operations Manager
Amae Health —Pasadena, CA
- $95,000 - $115,000 a year
- Full-time
- 5 years
- Adults
- Clinic
- Health insurance
- Dental insurance
Quick Apply
Enrollment Specialist (Part-Time) (Fully-Remote) (PST Hours)
Phamily —Los Angeles, CA
- $21 an hour
- Part-time
- Remote
- Organizational skills
- Communication skills
- Entry level
Quick Apply
Senior Manager, MN Clinical Operations - Dept of Medicine
Cedars-Sinai —Los Angeles, CA
- $138,153.60 - $239,012.80 a year
- 8 hour shift
- Nursing
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Supervisor, Admitting (Hospital) - Admitting - Full Time 8 Hour Days (Exempt) (Non-Union)
Keck Medical Center of USC —Los Angeles, CA
- $71,386 - $116,865 a year
- 8 hour shift
- Background check
- Hospital
- English
3d

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Office Manager

California Institute of Aesthetic Arts
Los Angeles, CA

Quick Apply

Job Details

Full-time
$90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Administrative experience
Team development
Bachelor's degree
Organizational skills
Business Administration

Full Job Description

Company Overview
Kian Aesthetic Institute is a premier destination for aesthetics, wellness, and longevity. Committed to excellence and driven by innovation, we offer a state-of-the-art facility equipped with advanced technology, providing a broad range of services designed to enhance well-being and rejuvenation.

We are seeking an experienced and motivated Office Manager to join our team at our prestigious aesthetic practice. The ideal candidate will possess strong interpersonal and organizational skills, with a passion for managing operations in a high-end, customer-focused environment. As a member of the KAI team, going above and beyond for our patients is a crucial element in making them feel at home, whether they are planning their next visit or spending time with us in the office. In this role we expect you to be friendly, efficient, detail oriented, proactive and team focused.

ESSENTIAL RESPONSIBILITIES

Finance Management

Oversee the collection of daily deposits (credit card, cash, and checks) and day sheet balancing. Review and audit redemption of points from partnered patient reward programs such as Aspire and Alle.
Generate monthly practice metrics in conjunction with Bookkeeper and assist with analysis of practice growth and revenue trends.
Securely executes physical transfer of cash and/or checks for deposits from office to bank.

Human Resource Management

Oversee recruitment, hiring, and onboarding and offboarding of staff.
Post job openings and screen all incoming candidates.
Schedule phone and conduct in-person first interviews. Job Descriptions should be provided to the applicant prior to interviews.
Prepare and email employment offers to include details of pay, benefits, job description and a summary of next steps.
Electronically hire new employees and manage onboarding process. This includes conducting background checks (to be signed off by CPD), arranging for compliance training, processing benefit applications, establishing allotment records, ordering uniforms, updating the staff roster, scheduling and conducting an introductory and annual evaluation (on CPD calendar), securing parking, establishing all system logins, and issuing an office key.
As required, manage termination details including final paperwork, final pay and all other related items. Review paperwork with CPD prior to conducting termination meeting.
Maintain employee records and manage benefits administration.
Maintain employee roster.
Review all treatment requests and approve or deny them in accordance with company guidelines. Maintain employee quarterly aesthetic allotments with a detailed record (date and value) of each treatment under employee’s personal log.
Once an employee has been onboarded, CPD to review onboarding checklist and signs off on the employee’s file.
Continual maintenance of employee files making sure Practice follows applicable state and federal regulations along with practice standards.
Monitor and evaluate employee performance, continually providing feedback and learning opportunities. Facilitate training and development programs to promote a skilled and motivated team.
Conduct employee consultations as needed and prepare the required documentation post meeting. CPD to review and sign off on all documentation.
As required, in preparation of 360 employee reviews, issue necessary forms to managers/peers for completion. Confirm with CPD as to which individuals will participate in the employee evaluation. Once all completed forms are gathered, discuss details with CPD and afterwards prepare the written evaluation and conduct performance reviews.
Foster a positive work culture through effective communication and conflict resolution.
Schedule, prepare for and participate in all team meetings ensuring meetings are efficient, productive and consistently held.
Other tasks related to HR as directed.

Inventory Management

Manage inventory of aesthetic and administrative supplies, ensuring adequate stock levels.
Coordinate with vendors for timely procurement of products.
Implement inventory control processes to minimize waste and reduce costs.

Special Events, Meetings, Projects and Lunch and Learns

Point of contact for all vendors, scheduling meetings, lunch and learns etc.
Coordinate special events, including training events, making sure the team is informed and the flow is seamless.

Other Expectations

Meet with Chief Practice Director once per week.
Oversee appointment scheduling and enhance patient experience.
Develop and implement standard operating procedures for operational excellence.
Maintain clinical practice protocols, reviewing annually.
Conduct patient financial audits as necessary.
Point of contact for all guests with issues, focusing on de-escalation and resolution.
Provide administrative support for any practice clinical research trials, ensuring accuracy and compliance with Sponsors, Sponsor staff and Clinical Department staff.
Prepare quarterly staff meeting agendas by acquiring agenda items from each department. Record meeting minutes for quarterly staff meetings.\
Cover other positions as necessary (i.e., front desk).

Qualifications

Bachelor’s degree in business administration, Healthcare Management, or related field preferred.
Proven experience as an office manager or in a similar role within healthcare or aesthetic practice.
Strong knowledge of human resource management and inventory control.
Excellent organizational and leadership skills.
Exceptional communication and interpersonal abilities.
Proficient in office management software and tools.

Required Experience: 3+ years of Office management experience required. If performance indicators are met after 3 months, potential raise to $95k annually.

Pay: $90,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

What would be your plan of action in the first 30 days?
How would you describe your management style? Please submit a video recording of your answer!

Experience:

Medical office or office management: 3 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

patient experience manager jobs in pasadena, ca

Office Manager

Patient Educator Senior Manager (WEST)

Office Administrator / Practice Operations Manager (Healthcare)

Program Manager, Patient Experience - Patient Experience - Full Time 8 Hour Days (Exempt) (Non-Union)

Program Manager, Patient Experience - Patient Experience - Full Time 8 Hour Days (Exempt) (Non-Union)

Clinic Manager (Administrative) - Arcadia Multispecialty - Full Time 8 Hour Days (Exempt) (Non-Union)

Senior Manager, MN Clinical Operations - Pasadena

Assistant Practice Manager - Primary & Immediate Care, Toluca Lake

Patient Experience Manager Exempt

Admissions Team Lead - Patient Access Contact Center - SOCC Cancer Center - Full-Time, On-Site, Days

Patient Advocate - Service Excellence - Full Time 8 Hours Day (Non-Union, Non-Exempt)

Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)

Patient Advocate - Service Excellence - Full Time 8 Hours Day (Non-Union, Non-Exempt)

Clinic Operations Manager

Admissions Team Lead - Patient Access Contact Center - Specialty Clinics - Full-Time, On-Site, Days

Access Administrator- Patient Access Organization

Practice Operations Manager

Enrollment Specialist (Part-Time) (Fully-Remote) (PST Hours)

Senior Manager, MN Clinical Operations - Dept of Medicine

Supervisor, Admitting (Hospital) - Admitting - Full Time 8 Hour Days (Exempt) (Non-Union)

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