Top 6061 Customer experience manager Jobs in Pasadena, Tx

Manager, Intelligent Communication Systems
San Jacinto College —Pasadena, TX
- System design
- Master's degree
- Bachelor's degree
General Manager
Kraft Tank —La Porte, TX
- Full-time
- Dealership
- 5 years
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
Automotive Body Shop Manager | Up to $150K+ | No Weekends
Confidential Employer —Houston, TX
- Up to $150,000 a year
- No weekends
- Clean driving record
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
9d
Used Car Manager
Confidential —Houston, TX
- $120,000 - $140,000 a year
- Full-time
- Clean driving record
- Dealership
- Inventory management
- Disability insurance
- Health insurance
Quick Apply
Client Technology Manager
Helion Technologies Inc —Houston, TX
- $80,000 - $110,000 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
9d
General Manager
Activate Games —Friendswood, TX
- $75,000 - $85,000 a year
- Weekends as needed
- Sales
- Mid-level
- Business development
Quick Apply
Supervisor - CS&A Service Delivery (Houston)
United Airlines —Houston, TX
- $79,488.90 - $97,153.10 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Disability insurance
Office Manager 1
Sodexo —Houston, TX
- $29.67 - $38.39 an hour
- Office
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Manager, Customer Support (Remote)
Neumo Holdings LLC —Houston, TX
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
Quick Apply
Assistant Manager, Guest Experience | Houston Galleria
Lululemon —Houston, TX
- $25.03 - $42.34 an hour
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
20h
Associate Property Manager, Multifamily (Floating)
Cushman & Wakefield —Houston, TX
- $34.74 - $40.87 an hour
- Full-time
- Sales
- Computer literacy
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Manager, Customer Education
NAVEX —Houston, TX
- $125,000 a year
- Full-time
- Hybrid work
- Research
- Office
- 3 years
Plasma Center Manager
KEDPlasma LLC —Houston, TX
- $79,200 - $118,200 a year
- Full-time
- Clinic
- Bachelor's degree
- Continuous improvement
- AD&D insurance
- Paid holidays
Quick Apply
Base Manager
Jet Linx Aviation —Houston, TX
- $77,000 - $109,000 a year
- Weekends as needed
- Office
- 3 years
- US work authorization
- Disability insurance
- Health insurance
Quick Apply
Supervisor - AO Premium Services (Onsite)
United Airlines —Houston, TX
- $80,235.90 - $98,066.10 a year
- Weekends as needed
- Ability to walk for extended periods
- Research
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
3d
Community Manager - Broadstone Baybrook R0198657 Broadstone Baybrook Webster, Texas Full time
Greystar —Webster, TX
- $60,450 - $90,000 a year
- Email
- Sales
- Word processing
- Mid-level
- Paid parental leave
- Paid holidays
1d
Community Manager
Asset Living —Houston, TX
- $70,000 - $80,000 a year
- Overtime
- Mid-level
- Ability to climb stairs
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Merchandising Lead
Sam's Club —Pearland, TX
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
5d
Customer Experience Manager
Elementia —Houston, TX
- $90,000 - $100,000 a year
- Full-time
- Office
- Bachelor's degree
- Conflict management
Quick Apply
District Manager 1
Sodexo —Houston, TX
- $115,940 - $150,040 a year
- Full-time
- Up to 50% travel
- 5 years
- Bachelor's degree
- Paid holidays
- Health insurance
2d

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customer experience manager jobs near pasadena, tx

Manager, Intelligent Communication Systems

San Jacinto College -
Pasadena, TX

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Job Details

Qualifications

AI models
AI chatbots
Texting/chatbox tools
Machine intelligence
Bachelor's degree
Data interpretation
Voice over internet protocol (VoIP) configuration
Telephone systems
Model evaluation
Stakeholder management

Full Job Description

Manager, Intelligent Communication Systems - District Office

PRIMARY FUNCTION: The Manager, Intelligent Communications supports the Director in overseeing the College’s UCaaS and CCaaS technologies that supports student and the community communications and the College’s contact center, with responsibility for day-to-day operations, staff management, and overall performance. This role leads a team of analysts and serves as the primary point of contact for managed service support. Reporting to the Director, this role supports delivery of the College’s Customer Experience (CX) strategy, artificial intelligence initiatives, and voice/telephony engineering. The position requires technical expertise in VoIP/SIP and strategic capabilities in AI, along with strong people leadership.

Essential Job Functions:

AI Voice and Chatbot and Implementation & Technical Leadership:

Journey Mapping & Analysis: Using the College’s CX strategy and a One-College design approach, assess the student and stakeholder journey using data and metrics to evaluate CX performance, identify friction points, and pinpoint improvement opportunities across digital environments.
AI Voice and Chatbot Design: Work with vendors to architect and deploy AI-driven Voice and Chatbots that optimizes seamless CX while balancing performance, latency, accuracy, cost, and operational complexity, particularly for chatbot functionality.
Vendor & Tool Management: Facilitate the evaluation and selection of AI chatbot and communication vendors, managing the lifecycle of chatbot products from design to production.

Team Leadership:

Operational Oversight Support: Serves as the interim leader in the Director, Intelligent Communications absence.
Mentor and Manage Team: Mentor and manage a team, setting high execution standards for model training, data modeling and conversational design.
Model Training & Accuracy: Responsible for ensuring labeling, validation, and training of AI models (specifically in NLP) to improve accuracy (e.g., reducing "confusion" metrics in bots).
Quality Control (RLHF): Ensure Reinforcement Learning from Human Feedback (RLHF) to optimize model performance, accuracy, and ethical alignment.

Performance & Operational Metrics:

KPI Development: Define and measure success metrics (e.g., bot containment, containment, accuracy rates) to evaluate AI ROI.
System Performance Monitoring: Oversee the operational health of AI components (security, observability).

Human Resource and Performance Management:

Responsible for human resources management assigned to this position. This includes:
- Lead, mentor, and supervise EIS leadership team, promoting performance and team empowerment.
- Recommend staffing, contractor levels, budgets, resource forecasting, and organization structure to ensure optimum service delivery
- Hire and train staff
- Staff development
- Ensure that performance management activities including evaluations and rating validations are completed in a timely manner
- Ensure that staff issues within the team are addressed in accordance with the college’s policies and procedures.

Additional Job Functions:

Other duties as assigned

Required Knowledge, Skills and Abilities:

Knowledge of UCaaS/CCaaS, and call routing.
Practical experience with conversational AI tools and low-code AI platforms.
Analytical Thinking & Detail Orientation: Ability to analyze model outputs and detect subtle errors that impact performance.
Communication: Excellent written and verbal skills for developing annotation guidelines and creating dialogue.

Required Education:

Bachelor’s degree from accredited institution required.

Required Experience:

Minimum seven (3) years in communication systems and AI.

Preferred Education & Experience:

Master’s degree or above from accredited institution preferred.
Experience in Higher Education preferred.

Note: This position has opportunity for limited remote work arrangements with appropriate approvals and in accordance with the policies, procedures, and needs of the College.

Salary Grade: 121

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req6360

Posting Close Date: 8/28/2026 at 6 pm CST

Apply Now

Refine Your Search

customer experience manager jobs in pasadena, tx

Manager, Intelligent Communication Systems

General Manager

Automotive Body Shop Manager | Up to $150K+ | No Weekends

Used Car Manager

Client Technology Manager

General Manager

Supervisor - CS&A Service Delivery (Houston)

Office Manager 1

Manager, Customer Support (Remote)

Assistant Manager, Guest Experience | Houston Galleria

Associate Property Manager, Multifamily (Floating)

Manager, Customer Education

Plasma Center Manager

Base Manager

Supervisor - AO Premium Services (Onsite)

Community Manager - Broadstone Baybrook R0198657 Broadstone Baybrook Webster, Texas Full time

Community Manager

Merchandising Lead

Customer Experience Manager

District Manager 1

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