Top 18 Loan servicing specialist Jobs in Pasadena, Tx

Collection Specialist
Coastal Community Federal Credit Union —Houston, TX
- Extended hours
- Research
- Mid-level
- Office
Quick Apply
Collection Specialist
Cornerstone Capital Bank, SSB —Houston, TX
- $22 - $27 an hour
- Bilingual
- No high school diploma
- Mid-level
- Paid parental leave
- Health savings account
12d
Senior Loan Servicing Specialist
Zeus Companies —Houston, TX
- From $65,000 a year
- Full-time
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Loan Servicing Officer / Construction
Golden Bank NA —Houston, TX
- Full-time
- Mid-level
Quick Apply
12d
Bank Sales Support Specialist (Commercial Loan Processor)
First Citizens Bank —Houston, TX
- Full-time
- Microsoft Outlook
- Mid-level
- Office
12d
FHNF CLIENT SPECIALIST
First Horizon Bank —Houston, TX
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Health savings account
Quick Apply
2d
Bilingual Loan Servicing Account Specialist- Collections
Regions —Kingwood, TX
- $41,902.50 - $49,883.40 a year
- Full-time
- Hybrid work
- Microsoft Word
- Spanish
- English
- Health savings account
- Health insurance
Loan Operations Administrator
Golden Bank NA —Houston, TX
- Full-time
- Writing skills
- Finance
- Analysis skills
Quick Apply
Community Lending Specialist
Trustmark Bank —Houston, TX
- Full-time
- Mid-level
- Office
- Analysis skills
Senior Specialist, Syndicated Loans / Agency Specialist
The Bank of New York Mellon Corporation —Houston, TX
- Full-time
- Research
- Bachelor's degree
- Experience equivalent to degree accepted
CLO Client Reporting Specialist
The Bank of New York Mellon Corporation —Houston, TX
- Full-time
- Mid-level
- Office
- SQL
Jr Pre-Close Review Specialist - Lubbock, Victoria, Sugar Land
PROSPERITY BANK —Sugar Land, TX
- Full-time
- Mid-level
- Office
- 3 years
Jr Pre-Close Review Specialist - Lubbock, Victoria, Bellaire
PROSPERITY BANK —Houston, TX
- Full-time
- Mid-level
- Office
- 3 years
Member Service Representative II
Wellby Financial —Webster, TX
- Overtime
- Writing skills
- English
- Mid-level
Senior Specialist, CLO Client Operations
The Bank of New York Mellon Corporation —Houston, TX
- Full-time
- 5 years
- Office
- SQL
Business Banking Relationship Manager (Spanish)
UFCU —Houston, TX
- Overtime
- Spanish
- Microsoft Outlook
- Writing skills
Quick Apply
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC —Missouri City, TX
- $36,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Disability insurance

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Strong experience in high-volume B2B collections. Manage a high-volume collections portfolio (approximately 800 accounts).
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loan servicing specialist jobs near pasadena, tx

Collection Specialist

Coastal Community Federal Credit Union -
Houston, TX

Quick Apply

Job Details

Full-time

Qualifications

High school diploma or GED

Full Job Description

Description:

The Collection Specialist manages delinquent accounts across mortgage, auto, and signature (unsecured consumer) loan portfolios. This role focuses on recovering outstanding balances, negotiating sustainable repayment solutions, and preserving customer relationships while ensuring strict compliance with federal, state, investor, and company requirements.

Requirements:

Key Responsibilities

Portfolio Management: Monitor and manage a mixed portfolio of delinquent mortgage, auto, and signature loan accounts through all stages of delinquency.
Customer Outreach: Initiate timely, documented contact via phone, email, and written correspondence to discuss past-due balances, options, and next steps.
Repayment Negotiation: Negotiate and document payment arrangements, loan modifications, forbearance plans, reinstatements, settlements, and other loss-mitigation solutions tailored to loan type.
Auto Collections Efforts: Coordinate repossession referrals when appropriate; work with recovery vendors and title services; verify vehicle information and lien status; pursue voluntary surrender or reinstatement options when feasible.
Signature Loan Collections Efforts: Apply strategies for unsecured debt recovery including structured payment plans, settlement offers, and skip-tracing to locate borrowers; escalate to legal collections when required.
Documentation and System Updates: Maintain accurate, audit-ready records of all collection activity, borrower communications, and account status updates in the servicing system.
Compliance and Risk Management: Ensure all collection activities comply with FDCPA, RESPA, state laws, investor servicing requirements, and internal policies; flag and escalate potential legal or regulatory issues.
Loss Mitigation Coordination: Collaborate with underwriting, foreclosure, legal, and loss-mitigation teams to evaluate options and implement approved solutions.
Skip Tracing and Research: Use internal tools and third-party services to locate borrowers, verify employment and assets, and update contact information.
Reporting and Metrics: Produce regular status reports and performance metrics such as cure rates, promise-to-pay adherence, recovery amounts, and days delinquent.
Customer Service: Provide clear, professional guidance to borrowers about options and timelines while protecting the company’s financial interests.

Qualifications

Experience: 2+ years in collections, loan servicing, or related financial recovery roles; experience with mortgage, auto, and unsecured consumer loans strongly preferred.
Education: High school diploma or GED required; Associate degree or higher in finance, business, or related field preferred.
Technical Skills: Proficiency with loan servicing systems and CRM tools; strong MS Office skills, especially Excel. Experience with skip-trace and repossession vendor platforms is a plus.
Regulatory Knowledge: Familiarity with FDCPA, RESPA, state foreclosure and repossession laws, and investor servicing guidelines.
Certifications: Relevant certifications in collections, mortgage servicing, or loss mitigation are advantageous.

Skills and Competencies

Communication: Clear, persuasive verbal and written communication with borrowers and internal partners.
Negotiation: Strong ability to structure repayment plans and settlements that balance borrower capacity and portfolio performance.
Attention to Detail: Accurate documentation and careful review of account histories, legal notices, and title/vehicle records.
Organization: Ability to manage a high-volume caseload and prioritize tasks to meet deadlines.
Problem Solving: Analytical approach to evaluate borrower situations and recommend appropriate actions.
Emotional Intelligence: Empathy and professionalism when handling sensitive borrower circumstances.
Teamwork: Collaborative approach with legal, underwriting, repossession vendors, and servicing teams.
Compliance Mindset: Consistent application of regulatory and investor rules in daily activities.

Working Conditions and Compensation

Schedule: Full-time; may require extended hours during peak periods or to meet legal deadlines.
Physical Requirements: Primarily office-based work with extended computer use. May require occasional coordination with field vendors.

Equal Opportunity: Employer is an equal opportunity employer committed to diversity and inclusion.

Quick Apply

Refine Your Search

loan servicing specialist jobs in pasadena, tx

Collection Specialist

Collection Specialist

Senior Loan Servicing Specialist

Loan Servicing Officer / Construction

Bank Sales Support Specialist (Commercial Loan Processor)

FHNF CLIENT SPECIALIST

Bilingual Loan Servicing Account Specialist- Collections

Loan Operations Administrator

Community Lending Specialist

Senior Specialist, Syndicated Loans / Agency Specialist

CLO Client Reporting Specialist

Jr Pre-Close Review Specialist - Lubbock, Victoria, Sugar Land

Jr Pre-Close Review Specialist - Lubbock, Victoria, Bellaire

Member Service Representative II

Senior Specialist, CLO Client Operations

Business Banking Relationship Manager (Spanish)

Sr. Consumer Loan Specialist - Sales Customer Service

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