Top 13 It service desk technician ii Jobs in Pasadena Ca

IT Service Desk Technician II
24 Hour Home Care - Corporate Division —Los Angeles, CA
- $70,000 - $80,000 a year
- Hybrid work
- 5 years
- Mid-level
- Continuous improvement
- Wellness program
- Health insurance
Quick Apply
IT Support Technician
Karman Space & Defense —South El Monte, CA
- $28 - $37 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
5d
MSP Help Desk Engineer- Tier II
AllSafe IT —Pasadena, CA
- $30 - $36 an hour
- 8 hour shift
- Azure
- Mid-level
- Office
- Paid holidays
- Dental insurance
Quick Apply
8d
Senior Help Desk Technician II
Contact Government Services, LLC —Los Angeles, CA
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Legal Workplace Support Specialist
Ricoh —Los Angeles, CA
- Full-time
- Hybrid work
- Hospitality
- Mid-level
- Office
4d
SUPERVISING PROGRAM TECHNICIAN III
Secretary of State —Los Angeles County, CA
- $4,977 - $6,237 a month
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
10d
Sr. Systems Engineer Infrastructure & Site Operations
Karman Space & Defense —South El Monte, CA
- $140,000 - $175,000 a year
- Full-time
- Computer science
- 7 years
- Microsoft Outlook
5d
ADMINISTRATIVE MANAGER 13, ISD
Los Angeles County Department of Human Resources —Los Angeles County, CA
- $152,555.76 - $237,254.88 a year
- Multiple hires
- ERP systems
- Office
- Bachelor's degree
Electrical Assessor II
CannonDesign —Los Angeles, CA
- $63,400 - $87,100 a year
- Mid-level
- Office
- Travel
- Health insurance
- Dental insurance
Mover - Technician I
Employer's Leasing, a Corovan Corporation Affiliate —Fullerton, CA
- $21.95 an hour
- Overtime
- English
- Office
- Forklift
Quick Apply

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Help Desk Technician / IT Support
IT Consulting —Walnut, CA
Perform help desk support with clients via remote access and telephone calls, occasional onsite visits. 1 or more years of technical experience.
$20 - $30 an hour
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IT Support Technician
Karman Space & Defense —South El Monte, CA
1–3 years of experience in IT support, help desk, desktop support, field support, or a related technical support role. Clear written and verbal communication.
$28 - $37 an hour
5d

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IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
Monitor the help desk queue and assess priority of incoming tickets. Associates degree in Information Systems, Computer Science, or related field of study OR…
$60,000 - $72,000 a year
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it service desk technician ii jobs near pasadena ca

IT Service Desk Technician II

24 Hour Home Care - Corporate Division -
Los Angeles, CA

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Job Details

$70,000 - $80,000 a year

Benefits

Wellness program
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Jira
Cloud identity and access management (IAM)
Zero Trust security
IT user and group management
Zero Trust Architecture (Architecture security)
Cloud service support
Azure AD
Customer support ticket management
UEM
Digital project management boards
Defect tracking tools
Intune
Ticketing system technical support

Full Job Description

24 Hour Home Care is part of the TEAM Services Group family of companies. As a shared Talent Acquisition function, we are proud to support TEAM's recruiting efforts by helping to attract exceptional talent across the organization.

TEAM Services Group ("TEAM") is a national provider of home and personal care services and household employment solutions supporting the known caregiver model, which allows families and individuals with disabilities the freedom to choose the caregivers and service providers working with them in their homes.

TEAM is a mission-driven company serving over 110,000 clients and employing over 130,000 caregivers across all 50 states. We operate in a large and growing market and have grown nearly 40% annually since inception through our relentless focus on delivering best-in-class client experience. TEAM is led by a high-performing team passionate about improving access to home-based care in America.

The Role:

The IT Service Desk Technician II provides advanced technical support across a hybrid enterprise environment, serving as the primary escalation point for complex service desk issues involving Microsoft 365, Entra ID, Intune, Active Directory, networking, endpoint management, and IT service management. This role partners with end users, IT teams, vendors, and managed service providers to resolve technical issues, improve support processes, and deliver reliable, secure, and responsive IT services across the organization.

Primary Responsibilities

Provide Tier II technical support by troubleshooting escalated incidents involving user accounts, endpoints, applications, Microsoft 365, identity management, and network connectivity.
Administer and support enterprise technologies including Microsoft 365, Entra ID, Active Directory, Intune, and Jira (or similar ITSM platforms), ensuring efficient service request management and user lifecycle support.
Diagnose and resolve networking and Zero Trust Network Access (ZTNA) issues, including VPN connectivity, DNS, DHCP, firewall rules, Wi-Fi, and LAN/WAN connectivity.
Maintain accurate documentation, follow ITSM and change management processes, contribute to knowledge base articles, and identify opportunities to improve service delivery and operational efficiency.
Collaborate with senior IT staff, vendors, and managed service providers to resolve complex technical issues, support onboarding and offboarding activities, and maintain secure, reliable IT operations.

This is a hybrid position, with travel to headquarters or brand locations 2-3x per month.

What You Bring to the Table:

Qualifications

Associate degree, technical certification, or equivalent hands-on experience required.
5+ years of experience in service desk, desktop support, or IT operations.
Hands-on experience supporting Microsoft 365, Entra ID, Active Directory, Intune, and enterprise endpoint management.
Strong understanding of IT service management (ITSM), networking fundamentals, and Zero Trust Network Access (ZTNA) concepts.
Experience with Jira and the ability to manage ticket workflows, documentation, and reporting.
Experience with PowerShell, NinjaOne, CoreView, macOS support, or similar enterprise administration tools preferred.

Skills

Technical troubleshooting
Microsoft 365 administration
Identity and access management
Networking fundamentals
ITSM and ticket management
Customer service
Communication
Process improvement

What We Bring to the Table:

Comprehensive benefits package, including health, dental, vision, 401K, just to name a few!
Wellness Program, Learning and Professional Development Program

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

By completing this application, you are providing consent to receiving text messages from 24 Hour Come Care and associated vendors at the phone numbers provided. Message and data rates may apply.

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

Quick Apply

Refine Your Search

it service desk technician ii jobs in pasadena ca

IT Service Desk Technician II

IT Support Technician

MSP Help Desk Engineer- Tier II

Senior Help Desk Technician II

Legal Workplace Support Specialist

SUPERVISING PROGRAM TECHNICIAN III

Sr. Systems Engineer Infrastructure & Site Operations

ADMINISTRATIVE MANAGER 13, ISD

Electrical Assessor II

Mover - Technician I

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