Top 20 Help desk analyst Jobs in Pasadena Tx

Odyssey Help Desk Specialist (Tier-1)
Harris County —Houston, TX
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid parental leave
- Paid holidays
Support Desk Specialist
XPERTECHS —Bellaire, TX
- $44,900 - $67,600 a year
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
Information Security Engineer Sr - Data Loss Prevention (DLP)
Harris Health —Bellaire, TX
- $120,931.20 - $157,227.20 a year
- Full-time
- 5 years
- Bachelor of Science
- System design
Computer Systems Analyst
Farouk Systems Inc —Houston, TX
- On call
- Azure
- Computer Science
- Office
Quick Apply
Contingent Systems Analyst / IT Specialist
TechTrans International —Houston, TX
- Online Application
- Mid-level
- 3 years
- Analysis skills
Systems Analyst II
Texas Children's Hospital —Houston, TX
- Full-time
- Computer science
- Computer Science
- Master's degree
6d
Epic Radiant Certified Analyst: Kelsey-Seybold Clinic - Pearland, TX
Optum —Pearland, TX
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- Customer service
- Pass drug screening
- Mid-level
- Work from home
Quick Apply
14d
IT Business Analyst Senior
Park Lawn Corporation —Houston, TX
- Clean driving record
- 7 years
- Microsoft Excel
- Health insurance
- 401(k)
Quick Apply
14d
Senior IT Analyst - Networking
Houston Forensic Science Center —Houston, TX
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
11d
Contingent IT Lead / Project Manager
TechTrans International —Houston, TX
- Online Application
- Computer Science
- 5 years
- Bachelor's degree
IT Project Manager
TAS Energy Inc —Houston, TX
- Full-time
- Computer Science
- 5 years
- ERP systems
Analyst Principal – Functional SD
Westlake —Houston, TX
- Online Application
- Computer Science
- Office
- 3 years
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Senior Programmer Analyst
MedSoftec —Houston, TX
- 6 years
- Computer Science
- Master's degree
Data Scientist, AI & Analytics Strategy
Koch Energy Services —Houston, TX
- Computer Science
- Pass drug screening
- AWS
- Paid parental leave
- Health savings account
4d
FinOps AI / ML Engineer Assoc Director
Accenture —Houston, TX
- $150,900 - $413,600 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Sales
- Paid holidays
- Disability insurance
8d
Python Engineer, Beacon – Gas, Power & Renewables Technology
Trafigura —Houston, TX
- Full-time
- Office
- Senior level
- 2 years

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Odyssey Help Desk Specialist (Tier-1)

Harris County -
Houston, TX

Apply Now

Job Details

Full-time

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
Flexible schedule
Life insurance

Qualifications

Equipment troubleshooting
Windows
Driver's License
Productivity software
Technical Proficiency

Full Job Description

Position Description

Position Overview:

This is a Tier-1 support position within the Technical Services Division of the Office of Court Management, primarily focused on the Tyler Odyssey Case Management System used by Harris County's 16 Justice of the Peace Courts, in addition to traditional desktop and hardware support. The Office of Court Management is a service provider for the Harris County court system, assisting with various technical, administrative, budgetary, and legal functions that support the courts in their mission to provide a forum for the fair, impartial, accessible, and timely resolution of cases.

This position serves as the front-line technical responder for court operations staff through phone and email support. This role requires both technical proficiency and understanding of judicial workflows, providing initial triage, troubleshooting, and navigation assistance for the Tyler Odyssey Case Management System and the broader technical environment supporting one of the nation's largest court systems.

Duties and Responsibilities:

Primary Odyssey Support: Serve as the first point of contact for the 16 Harris County Justice Courts for all Tyler Odyssey functional issues, including case entry, document generation, and workflow navigation.
Provide specialized support for enterprise point-of-sale (POS) payment systems and court accounting modules within Odyssey.
Receive help desk calls and provide initial technical and functional support to judges, court staff, and administrative offices using both hands-on and remote-control capabilities.
Act as a critical liaison between court staff and Business Process Analysts (Tier-2) for complex issues.
Perform initial troubleshooting of computers, printers, scanners, A/V systems, and other peripheral devices used within the courtroom; triage incoming calls and working with Tier-2 BPA and IT teams for support handoff where necessary.
Perform basic management of Active Directory including users, groups, and computers to ensure proper access to court resources.
Field a diverse array of support calls, serving as a liaison between users, service-providing departments, and third-party vendors to resolve non-technical court operational problems.
Answer, screen, and direct incoming telephone calls for the Office of Court Management to the appropriate personnel or department.
Support the Administration team with clerical tasks assigned.

Other Duties:

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under their supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email [email protected]

Requirements

All applicants must register and take theHRT Clerical Skills Testandscore a minimum of 85% with a typing speed of 45 W.P.M. and 85% accuracy.

https://www.governmentjobs.com/careers/harriscountytx/jobs/998426/hrt-clerical-skills-test

Please see testing instructions in the General Information section below.

To qualify for this position, required experience, education and skills must be clearly stated on your application's employment history.

Education and Experience:

An associate degree (60 credit hours) from an accredited college or university in Information Technology, Justice Administration, Public Administration, Business Administration, or a related field.
Professional experience in Court Administration, Justice of the Peace operations, or Tyler Odyssey functional support may be substituted for the required education on a basis of three (3) years of experience for one (1) year of education.

Knowledge, Skills, and Abilities:

To perform the essential functions of this position successfully, an incumbent should demonstrate the following competencies:

A strong willingness to learn and master the Tyler Odyssey Case Management System (CMS). While IT skills are necessary, the ability to understand and troubleshoot court business processes is paramount.
Exceptional interpersonal and communication skills (written and oral), with the ability to remain calm and helpful when assisting court staff during active court sessions.
Ability to work effectively with Tier-2 IT teams, Business Process Analysts, judges, and court administrators to resolve high-priority "court-down" issues.
Proficiency in the Microsoft Windows environment, Microsoft Office 365, and a basic understanding of Active Directory.
The ability to distinguish between a "technical" failure (network/hardware) and a "functional" software error (Odyssey workflow/permissions).

Licensure:

Valid Texas driver’s license (upon hire)

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

General Information

https://www.governmentjobs.com/careers/harriscountytx/jobs/998426/hrt-clerical-skills-test

Click the above link to the HRT Clerical Skills Test registration page.
Click on "Apply" to submit your request for testing.
You will receive a test invitation and instructions via e-mail within 48 hours.
You will haveno more than 5 business daysto access and complete testing.
Your score will be automatically uploaded to your application.
The test may be taken once every 30 days.
Most recent test scores are retained for up to 6 months.

Position Type and Typical Hours of Work:

Regular Full-time
Hours will be discussed during departmental interview.

Salary:

Depends on Qualifications
Based on 26 pay periods

Work Environment and Physical Demands:

Physical ability to lift up to forty (40) pounds and/or move boxes and equipment as needed.
Subject to kneeling, crouching, handling, climbing, walking, sitting, twisting and reaching to perform the essential functions.
Will need to occasionally report to off-site locations.

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

Health & Wellness Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Wellness Plan
Life Insurance
Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account

Paid Time Off (PTO)

Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
Eleven (11) County-observed holidays
One (1) floating holiday per year
Paid Parental Leave*
Sick Leave

Retirement Savings Benefit

457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

Professional learning & development opportunities
Retirement pension (TCDRS defined benefit plan)
Flexible work schedule*
METRO RideSponsor Program*

Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

www.benefitsathctx.com

Apply Now

Refine Your Search

help desk analyst jobs in pasadena tx

Odyssey Help Desk Specialist (Tier-1)

Support Desk Specialist

Information Security Engineer Sr - Data Loss Prevention (DLP)

Computer Systems Analyst

Contingent Systems Analyst / IT Specialist

Systems Analyst II

Epic Radiant Certified Analyst: Kelsey-Seybold Clinic - Pearland, TX

IT Business Analyst Senior

Senior IT Analyst - Networking

Contingent IT Lead / Project Manager

IT Project Manager

Analyst Principal – Functional SD

Senior Programmer Analyst

Data Scientist, AI & Analytics Strategy

FinOps AI / ML Engineer Assoc Director

Python Engineer, Beacon – Gas, Power & Renewables Technology

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