Top 3828 Member services representative Jobs in Pearl River, Ny

Patient Experience Representative
Montefiore Nyack Hospital —Nyack, NY
- $32 an hour
- Full-time
- Hospital
- Research
- High school diploma or GED
Guest Experience Representative
MSG Entertainment Holdings, LLC —New City, NY
- $19.68 an hour
- Part-time
- Experience working with individuals with disabilities
- Ability to lift 50 pounds
- Ability to stand for extended periods
Quick Apply
Temporary Member Services Representative - REMOTE
Quorum Federal Credit Union —Purchase, NY
- $21 an hour
- Temporary
- Remote
- Microsoft Excel
- High school diploma or GED
- US work authorization
Patient Access Services Representative
Northwell Health —Sleepy Hollow, NY
- $39,290 - $59,800 a year
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
3d
Provider Services Representative
MJHS —New York, NY
- $40,000 - $43,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Care Access Representative
Open Door Family Medical Center —Tarrytown, NY
- $20 - $24 an hour
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Front Desk Team Member
EQX Hotel Management LLC —New York, NY
- $35 - $38 an hour
- 8 hour shift
- English
- Hotel
- Bachelor's degree
Quick Apply
Patient Service Representative
Westchester Medical Center —Valhalla, NY
- $19.78 - $24.87 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
5d
Member Services Representative
SVCMC Inc —New York, NY
- $27.47 - $30.22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Commuter assistance
- Paid holidays
Quick Apply
10d
HR Regional Representative
Sun River Health —Manhattan, NY
- $71,847.15 - $89,808.93 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Commuter assistance
- Disability insurance
Clerical Coordinator - Prenatal Center
Montefiore Nyack Hospital —Nyack, NY
- From $22 an hour
- Day shift
- Spanish
- Mid-level
- High school diploma or GED
Public Health Advisor
Agency DEPT OF HEALTH/MENTAL HYGIENE —New York, NY
- $54,799 - $63,019 a year
- Weekends as needed
- Spanish
- English
- Mid-level
- Wellness program
- Health insurance
Global Member Services Representative
ASCAP —New York, NY
- $50,000 a year
- Full-time
- Hybrid work
- Research
- Office
- Bachelor's degree
- Commuter assistance
- AD&D insurance
Quick Apply
ELIGIBILITY AND SUPPORT SERVICES COORDINATOR
HRA/DEPT OF SOCIAL SERVICES —Bronx, NY
- $68,209 - $78,440 a year
- Full-time
- High school
- Mid-level
- Office
- Employee assistance program
- Loan forgiveness
1d
Faith Group Representative
Northwell Health —New York, NY
- $66,300 - $86,060 a year
- Per diem
- Hospital
- Bachelor's degree
- Experience equivalent to degree accepted
1d
Outreach and Training Specialist
Agency DEPT OF HEALTH/MENTAL HYGIENE —New York, NY
- $71,158 - $80,408 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Writing skills
- Wellness program
- Health insurance
Patient Representative
NYC Health + Hospitals —New York, NY
- $54,121 a year
- Online Application
- Skilled nursing facility
- Inpatient
- Research
- Commuter assistance
- Paid holidays
IT Helpdesk Representative
DEPARTMENT OF PROBATION —New York, NY
- $44,545 - $74,134 a year
- Full-time
- Mid-level
- Office
- Windows
- Loan forgiveness
Junior Public Health Nurse (Part-Time)
Agency DEPT OF HEALTH/MENTAL HYGIENE —Queens, NY
- $48.46 an hour
- Part-time
- School experience
- Management
- RN License
- Wellness program
- Health insurance
Policy Analyst
Agency OFFICE OF THE MAYOR —Manhattan, NY
- $110,000 - $120,000 a year
- Full-time
- Office
- Administrative experience
- High school diploma or GED
- Loan forgiveness

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Patient Experience Representative

Montefiore Nyack Hospital -
Nyack, NY

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Job Details

Full-time
$32 an hour

Qualifications

Customer communication
Research
High school diploma or GED

Full Job Description

City/State:

Nyack, New York

Department:

Patient Satisfaction

Work Shift:

Day

Work Days:

TUES-SAT

Scheduled Hours:

11 AM-7:30 PM

Scheduled Daily Hours:

8 HOURS

Scheduled Weekly Hours:

Hourly Rate/Range:

$32.00

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary: Under the direction of the Manager of Patient Experience, the Patient Experience Representative enhances the hospital experience of patients and their families. They may act as a navigator and advocate for the patient as well as a hospital Service Recovery expert. The Patient Experience Representative is instrumental in engaging patients in self care, and assists with this by interacting with patients to access the patient portal.

B. Essential Job Qualifications

Education: HS Diploma required . Bachelor’s Degree preferred Experience: Customer Service in a hospital or medical practice setting preferred. Certifications/Training: Must attend CALM training in-house every 2 years. Other: Excellent written and communication skills. Must present professionally and demonstrate positive customer service to patients.

C. Job Specific Contacts

General Contacts: Patients, Interdisciplinary Care Team, patients, family members, Visitors, MD’s, Administrators, Department Managers, staff

Environment and Demands

Environmental Demands: Patient Care Area, Potential Exposure to infection

Essential Physical and Cognitive Demands, Manual Dexterity: Concentration and organizational skills, analysis, customer sensitivity, critical thinking skills. Some lifting, pulling and standing. Manual dexterity.

Part I: Hospital-Wide Standards

A. Organizational

Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including:

WORKING TOGETHER “ I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.”

I will:

Place team success above individual recognition.
Be receptive to new ideas and approaches within my workplace.
Offer assistance generously without hesitation.

EMPOWERMENT “I will be accountable, responsible, and self-directed in all aspects of my work at all times.”

I will:

See projects through to ensure completion.
Problem solve with patients, family members, and other employees.
Follow up to ensure a resolution.

COMMUNICATION “I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.”

I will:

Use effective verbal and written communication to patients, families, visitors, and fellow employees using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)
Use positive communication in my tone of voice, body language, and choice of words.

APPEARANCE “I will dress in a manner that reflects a professional and positive image of the hospital at all times”

I will:

Maintain a clean, neat, and professional appearance.
Adhere to the Hospital's dress code policy.
Promote and adhere to Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients and visitors.

RESPONSIVENESS “I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.”

I will:

Respond empathetically.
Apologize for delays and concerns.

EXCELLENCE IN SERVICE “I will strive to ‘do my best everyday’ in exceeding customer expectations.”

I will:

Anticipate and address my patients’ and customers’ needs.
Avoid negativity and exhibit a “can-do” attitude.
“Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community.

B. MISSION/STRATEGIC PLAN:

Demonstrates support of the mission and strategic action plan through the initiation and ongoing implementation/evaluation of department activities/plans.

C. JOB SPECIFIC COMPETENCIES:

Demonstrates the technical/professional knowledge, skills and abilities necessary for the successful operations of the department including, where applicable, age specific competency. *

Serve as liaison and advocate between patients, family members, and the medical and administrative teams. Interact with patients/families to facilitate their engagement in the care provided during and following the hospital stay. Assist patients with logging onto the portal and portal management. Assist patients in interpreting hospital policies, procedures, services and obtaining solutions to problems and concerns. Investigates or assists with the investigations of patient complaints. Prepares reports and collects data as needed. Recommends and/or deploys actions directed at service recovery for dissatisfied patients and families as needed. Research, evaluate, and provide recommendations for implementation of non-clinical best practices utilized in the healthcare industry. Assist staff in expanding awareness of patients’ perceptions of the hospital experience and analysis of patient satisfaction data acquired via the Department of Patient Experience and the organizations patient satisfaction database. Participate on multidisciplinary committees and assist in the development of new initiatives to improve/increase overall patient, employee, and physician satisfaction. Ensure compliance with NYS DOH and Joint Commission requirements

Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

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Refine Your Search

member services representative jobs in pearl river, ny

Patient Experience Representative

Guest Experience Representative

Temporary Member Services Representative - REMOTE

Patient Access Services Representative

Provider Services Representative

Care Access Representative

Front Desk Team Member

Patient Service Representative

Member Services Representative

HR Regional Representative

Clerical Coordinator - Prenatal Center

Public Health Advisor

Global Member Services Representative

ELIGIBILITY AND SUPPORT SERVICES COORDINATOR

Faith Group Representative

Outreach and Training Specialist

Patient Representative

IT Helpdesk Representative

Junior Public Health Nurse (Part-Time)

Policy Analyst

I want to receive the latest job alert for member services representative in pearl river, ny

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