Top 110 Customer service manager Jobs in Pearland, Tx

Manager, Customer Support (Remote)
Neumo Holdings LLC —Houston, TX
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
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10d
Concierge Manager
april —Houston, TX
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- Management
- 5 years
- US work authorization
Customer Solutions Team Manager
Scout Motors —Houston, TX
- $110,000 - $148,500 a year
- Full-time
- 18 years or older
- Mid-level
- Analysis skills
- Paid jury duty
- Paid parental leave
Quick Apply
11d
211 Texas/United Way HELPLINE Supervisor (Weekends)
UNITED WAY OF GREATER HOUSTON —Houston, TX
- $31.25 - $33.00 an hour
- Part-time
- Mid-level
- Bachelor's degree
- Psychology
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Manager, Clinical Support
Bicycle Health —Houston, TX
- $71,000 - $109,000 a year
- Email
- Remote
- Mid-level
- Recruiting
- Leadership
- Paid holidays
- Disability insurance
2d
Manager, Customer Service
Quantix SCS LLC —Houston, TX
- Full-time
- 5 years
- Bachelor's degree
- Conflict management
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5d
Membership Services Manager
Houston Texans —Houston, TX
- Mid-level
- Office
- High school diploma or GED
Customer Service & E-commerce Team Leader
Whole Foods Market —Houston, TX
- $22.40 - $40.40 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
Customer Success Manager
Empower Pharmacy —Houston, TX
- Remote
- Nursing
- Office
- Analysis skills
- Health insurance
- Dental insurance
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Manager - Customer Experience
Prime Communications —Sugar Land, TX
- Mid-level
- Analysis skills
- Communication skills
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Senior Director Customer Care Operations
NextEra Energy, Inc. —Houston, TX
- Full-time
- 7 years
- PMP
- Office
Intake Manager
The Crash Team - The Galvan Law Firm —Sugar Land, TX
- $60,000 - $75,000 a year
- Sales
- Mid-level
- Supervising experience
Quick Apply
8d
Base Manager
Jet Linx Aviation —Houston, TX
- $77,000 - $109,000 a year
- Weekends as needed
- Office
- 3 years
- US work authorization
- Disability insurance
- Health insurance
Quick Apply
Customer Service Team Lead - Onsite Sugar Land
Patient Accounting Service Center, LLC —Houston, TX
- $19 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
Supervisor, Customer Complaints and Resolution (Night Shift - 1:00pm - 10:00pm Required)
Metropolitan Transit Authority of Houston, Texas —Houston, TX
- Night shift
- Bilingual
- Computer science
- Microsoft Excel
Senior Client Success Manager
RB Global —Houston, TX
- $79,100 - $118,000 a year
- Full-time
- Bachelor of Science
- Writing skills
- 8 years
- Health insurance
- Dental insurance
Quick Apply
Service Supervisor
Ace Imagewear —Houston, TX
- $50,000 - $55,000 a year
- Mid-level
- Supervising experience
- Team management
- Profit sharing
- Health insurance
Quick Apply
6d
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market —Houston, TX
- $15.50 - $29.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
Commercial Lines Manager/Office Manager
Ark Insurance Agency, LLC —Houston, TX
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Office
- Paid time off
- Work from home
Quick Apply
Insurance Customer Service Manager
Benchmark Insurance Group & Rise Group —Houston, TX
- $45,000 - $60,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply

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Manager, Customer Support (Remote)

Neumo Holdings LLC
Houston, TX

Quick Apply

Job Details

Full-time
10 days ago

Qualifications

Customer communication
Managing teams in a customer support role
Software administration
Customer support ticket management
Leading team collaboration initiatives
Customer support
Productivity software
Project leadership
General management
Ticketing system technical support

Full Job Description

Job Summary:

The Manager of Customer Support oversees the day-to-day operations of the customer support team, ensuring that service levels and customer satisfaction goals are met. You will manage and mentor a team of support associates and specialists, ensuring they have the tools, training, and guidance necessary to resolve customer issues effectively. You will collaborate with other departments, such as engineering and product management, to resolve escalated issues and contribute to the continuous improvement of support processes.

Duties and Responsibilities:

Supervise and manage the daily activities of a product customer support team, ensuring timely resolution of customer inquiries and issues.
Monitor and report on support team performance, including metrics such as response time, resolution time, and customer satisfaction.
Provide coaching and professional development opportunities to team members.
Oversee the resolution of escalated customer issues, ensuring that complex problems are addressed with speed and accuracy.
Collaborate with internal teams, including engineering and product development, to ensure effective issue resolution and knowledge sharing.
Contribute to process improvement initiatives to enhance the efficiency and effectiveness of the support organization.
Ensure support staff adheres to policies, procedures, and quality standards.
Assist with the recruitment and onboarding of new support staff.
Analyze support trends to proactively address recurring issues and suggest improvements.
Handle additional tasks as assigned, with the flexibility to adapt to changing priorities and project requirements.
Perform other duties as assigned.

Education and Experience:

5+ years of experience in customer support, with at least 2 years in a leadership role.
Bachelor’s degree in Business, Computer Science, or related field preferred.
Hands-on experience with the following products and tools: Microsoft Office Suite, Ticketing systems (e.g., Salesforce, Zendesk), General system administration tasks, Project experience.
Prior experience leading cross-functional projects or teams.

Knowledge, Skills and Abilities:

Strong leadership and team management skills. Excellent communication and problem-solving abilities.
Familiarity with support software such as Salesforce, Jira, and other ticketing systems.
Proven ability to handle escalated issues and work cross-functionally with other teams
Familiarity with conflict resolution techniques and de-escalation strategies for handling high-impact customer issues.

Work Environment:

Office setting with a moderate noise level.
The employee will work at an individual workstation, using a telephone and computer.

Physical Demands:

Must be able to remain seated for extended periods.
Regular use of a computer and other office machinery, such as printers and copy machines.
Occasional movement around the office.
Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Quick Apply

Refine Your Search

customer service manager jobs in pearland, tx

Manager, Customer Support (Remote)

Concierge Manager

Customer Solutions Team Manager

211 Texas/United Way HELPLINE Supervisor (Weekends)

Manager, Clinical Support

Manager, Customer Service

Membership Services Manager

Customer Service & E-commerce Team Leader

Customer Success Manager

Manager - Customer Experience

Senior Director Customer Care Operations

Intake Manager

Base Manager

Customer Service Team Lead - Onsite Sugar Land

Supervisor, Customer Complaints and Resolution (Night Shift - 1:00pm - 10:00pm Required)

Senior Client Success Manager

Service Supervisor

Customer Service & E-Commerce Supervisor - Full Time

Commercial Lines Manager/Office Manager

Insurance Customer Service Manager

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