Top 407 Senior customer support representative Jobs in Pearland, Tx

Senior Patient Services Representative - Primary Care (Pearland)
Houston Methodist Primary Care Group —Pearland, TX
- Full-time
- Inventory management
- Word processing
- Writing skills
12d
Manager, Commercial Asset Optimization
Energy Transfer Partners —Houston, TX
- Full-time
- Engineering
- Office
- Finance
- Profit sharing
- Paid time off
Quick Apply
5d
Nuclear Services Portfolio Manager - (Remote)
Johnson Service Group Inc. —Houston, TX
- $190,000 - $210,000 a year
- Full-time
- Construction site
- Bachelor of Science
- Engineering
- Disability insurance
- Health insurance
Quick Apply
Staff Project Engineer-Rotating Equipment
Energy Transfer Partners —Houston, TX
- Full-time
- Construction site
- Mid-level
- Office
- Profit sharing
- Paid time off
Quick Apply
Marketing Director
Creekside —Pearland, TX
- Online Application
- Computer literacy
- Mid-level
- 16+ years old
- Health insurance
- Dental insurance
Quick Apply
11d
Boiler Equipment Account Manager
Confidential —Houston, TX
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Construction site
- Computer literacy
- High school diploma or GED
- Fuel card
- Paid holidays
Quick Apply
1d
Remote Senior Insurance Rep
PFS Group —Houston, TX
- Full-time
- Remote
- 5 years
- Finance
- Analysis skills
BDC Assistant Manager
Ron Carter Ford —Houston, TX
- Full-time
- Bilingual
- Mid-level
- Driver's License
Quick Apply
Lead Specialist - IT ETRM Apps Dev
Sunoco LP —Houston, TX
- Full-time
- Office
- 3 years
- SQL
- Profit sharing
- Paid time off
Quick Apply
Rate Analyst/Sr Rate Analyst
Energy Transfer Partners —Houston, TX
- Full-time
- Microsoft Word
- Microsoft Access
- Research
- Profit sharing
- Paid time off
Quick Apply
Principal Specialist - IT ETRM Systems
Energy Transfer Partners —Houston, TX
- Full-time
- 5 years
- System design
- Office
- Profit sharing
- Paid time off
Quick Apply
Senior Outside B2B Sales Executive
Wholesale Payments —Texas
- $93,489 - $223,999 a year
- Full-time
- Remote
- Business development
- Fair chance
- Senior level
- Paid training
- Health savings account
Quick Apply
Executive Underwriter - Energy Property
Zurich Insurance Company Ltd. —Houston, TX
- $79,600 - $172,400 a year
- Full-time
- Hybrid work
- Customer service
- Data analysis skills
- Mid-level
Sales Representative
Total Wireless —Pasadena, TX
- $12 - $18 an hour
- Weekends as needed
- Spanish
- English
- In-person
- Paid training
- Employee discount
Quick Apply
Lead Specialist - Application Support and DevOps
Energy Transfer Partners —Houston, TX
- Full-time
- Office
- Windows
- 3 years
- Profit sharing
- Paid time off
Quick Apply
Lead Specialist - IT SAP GRC/Security
Energy Transfer Partners —Houston, TX
- Full-time
- Computer science
- Computer Science
- 5 years
- Profit sharing
- Paid time off
Quick Apply
5d
Sr AI & Technology Auditor
Tailored Shared Services, LLC —Houston, TX
- Full-time
- Computer science
- Computer Science
- Office
- Store discount
- Paid jury duty
Quick Apply
Insurance Sales Representative - Medicare and Life
American Republic Insurance Services —Houston, TX
- $75,000 - $150,000 a year
- Contract
- Customer service
- High school diploma or GED
- US work authorization
- Dental insurance
- Flexible schedule
Quick Apply
Specialist - IT SCADA
Energy Transfer Partners —Houston, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
- Profit sharing
- Paid time off
Quick Apply
5d
Electrical Engineer
Powell Industries —Houston, TX
- Full-time
- Customer service
- Bachelor of Science
- Office
- 401(k)
- Paid time off

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senior customer support representative jobs near pearland, tx

Senior Patient Services Representative - Primary Care (Pearland)

Houston Methodist Primary Care Group -
Pearland, TX

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Job Details

Full-time
12 days ago

Qualifications

Computer operation
Patient scheduling systems
Electronic health records (EHR) management
Phone communication
Word processing
Writing skills
In-person customer service
English
Medical scheduling
High school diploma or GED
Phone customer support
Medical terminology

Full Job Description

At Houston Methodist, the Senior Patient Services Representative is responsible for performing patient check in/check out functions and appointment scheduling to facilitate the patient visit experience. Responsibilities include performing more complex processes related to scheduling or other department related protocols and serving as a role model and mentor to less experienced staff. This position supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions. Other duties include providing general operations assistance and/or patient service tasks specific to the scope of the department.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

Five years of experience to include three years experience in a related role within healthcare

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Strong customer service, phone and scheduling skills
Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record
Knowledge of basic medical terminology
Ability to analyze and solve problems

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Contributes to a positive work environment and to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
Performs patient check in/check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed. Performs more complex processes related to scheduling or other clinic related protocols.
Coordinates patient flow as directed with consistency, timeliness, and expert skill while meeting appropriate priority standards. Provides appropriate notification of issues that may result in service delays or denials. Handles add-ons, reschedules, and cancellations appropriately and as per department protocol.
Functions as a role model and mentor for less experienced staff and serves as the next level resolution source for problems.

SERVICE ESSENTIAL FUNCTIONS

Uses excellent communication skills (verbal, non-verbal, written) to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter. Responds promptly to requests by staff, patients, physicians, and other members of the patient care team. Recognizes and responds appropriately to urgent/emergent situations per protocols.
Contributes to patient, employee and physician satisfaction as well as effective revenue cycle process.
Generates reports and assists with department correspondence. Provides other administrative assistance as directed.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Serves as a liaison for the patient, medical staff, and third parties. Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.
Enters patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness.
Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and HIPAA regulations. May assist clinical staff as per scope of the treatment center.

FINANCE ESSENTIAL FUNCTIONS

Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification/coordination, or obtaining authorizations or referrals to ensure financial objectives are met. Conducts front end revenue cycle duties as directed. Educates patients and others regarding billing processes and potential financial responsibilities as necessary.
Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.
Uses department resources/equipment/supplies properly and efficiently. Participates in inventory management by taking action to ensure supply levels are adequate.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Displays initiative to improve job functions; offers suggestions to streamline process for efficient patient flow and other quality or service matters.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

- Uniform: No
- Scrubs: No
- Business professional: Yes
- Other (department approved): No

ON-CALL*

- Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
- On Call* No

TRAVEL**

**Travel specifications may vary by department**

- May require travel within the Houston Metropolitan area No
- May require travel outside Houston Metropolitan area No

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE Five years of experience to include three years experience in a related role within healthcare

Company Profile:

With more than 40 locations throughout the Greater Houston area, Houston Methodist Primary Care Group brings quality, compassionate care to the entire family and to the communities where our patients work and live. As part of the Houston Methodist health system — one of the nation’s leading health systems — the Primary Care Group offers efficient access to world-class specialty care and hospital services from a network comprised of the nation’s leading hospitals and health care professionals.

Houston Methodist is an Equal Opportunity Employer.

Apply Now

Refine Your Search

senior customer support representative jobs in pearland, tx

Senior Patient Services Representative - Primary Care (Pearland)

Manager, Commercial Asset Optimization

Nuclear Services Portfolio Manager - (Remote)

Staff Project Engineer-Rotating Equipment

Marketing Director

Boiler Equipment Account Manager

Remote Senior Insurance Rep

BDC Assistant Manager

Lead Specialist - IT ETRM Apps Dev

Rate Analyst/Sr Rate Analyst

Principal Specialist - IT ETRM Systems

Senior Outside B2B Sales Executive

Executive Underwriter - Energy Property

Sales Representative

Lead Specialist - Application Support and DevOps

Lead Specialist - IT SAP GRC/Security

Sr AI & Technology Auditor

Insurance Sales Representative - Medicare and Life

Specialist - IT SCADA

Electrical Engineer

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