Client Outcomes Specialist - Eastern Alliance (multiple openings)
ProAssurance —Lancaster, PA
- $50,069 - $82,622 a year
- Multiple hires
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
7d
Client Success Associate - Remote
Care Options for Kids —Pittsburgh, PA
- $23 - $25 an hour
- Remote
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative – Medicaid Member Support
Conduent State Healthcare, LLC —Pennsylvania
- $16 an hour
- 8 hour shift
- Remote
- 18 years or older
- Computer literacy
- Medical office experience
- Paid training
- Paid holidays
Client Onboarding Specialist (Retirement & Financial Services)
Benetrends Financial —Lansdale, PA
- $20 - $24 an hour
- Full-time
- Remote
- Mid-level
- Finance
- Quality control
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Demand.com —Philadelphia, PA
- Remote
- Mid-level
- Communication skills
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Customer Service Representative
WorldVia —Pennsylvania
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
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Remote Customer Service Representative
Annuity Health Holdings LLC —Reading, PA
- $16 - $23 an hour
- Remote
- Computer literacy
- High school diploma or GED
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Client Services Specialist II - Daytime Monday-Friday
LINQ Services —Pittsburgh, PA
- $20.19 - $22.12 an hour
- Overtime
- Remote
- Microsoft Excel
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Quick Apply
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Concentrix —Pennsylvania
- $15 an hour
- Urgently hiring
- Remote
- Microsoft Outlook
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
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Highmark Inc. —Pennsylvania
- $17.31 - $25.96 an hour
- Full-time
- Remote
- Mid-level
- 3 years
- High school diploma or GED
12d
Client Manager - PA
Highmark Inc. —Pennsylvania
- $64,000 - $96,000 a year
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
9d
Litigation Attorney - Senior Level (Pennsylvania)
Fowler Hirtzel McNulty and Spaulding, LLC —Philadelphia, PA
- From $150,000 a year
- Full-time
- 5 years
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Business Development Representative
C & J Professional Lawn Care Inc —Fairview, PA
- $15 - $65 an hour
- Part-time
- Hybrid work
- Background check
- Spanish
- English
- Employee discount
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5d
Licensed Behavior Consultant (BCBA Preferred)
Matrix Behavior Solutions, LLC —Pottsville, PA
- $51 - $60 an hour
- Part-time
- Hybrid work
- Licensed Clinical Social Worker
- LPC
- Mid-level
- Paid holidays
- Health insurance
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Diakon —Montoursville, PA
- Up to $15,000 a year
- Full-time
- Background check
- LMFT
- 5 years
- Disability insurance
- Health insurance
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Staff Attorney
KidsVoice —Pittsburgh, PA
- $65,000 a year
- Email
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- Background check
- Mid-level
- Office
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Associate Attorney - Professional & General Liability
Swartz Campbell LLC —Philadelphia, PA
- $90,000 - $125,000 a year
- Urgently hiring
- Hybrid work
- Writing skills
- Residential
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Licensed Personal & Commercial Lines Insurance Agent
Higbee Insurance Agency, Inc. —Connellsville, PA
- Part-time
- Mid-level
- Organizational skills
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Quick Apply
4d
Associate Attorney - Municipal Law & Land Use
Siana Law —Chester Springs, PA
- Email
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- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Physical Therapist Home Health (Full Time)
Associated Family Home Care, Inc. —Luzerne County, PA
- $75,000 - $95,000 a year
- Weekends as needed
- Background check
- CPR Certification
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- Disability insurance
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Quick Apply

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Client Outcomes Specialist - Eastern Alliance (multiple openings)

ProAssurance -
Lancaster, PA

Apply Now

Job Details

Full-time
$50,069 - $82,622 a year
7 days ago

Qualifications

Customer communication
Coaching
Workers' compensation insurance knowledge
Bachelor's degree
Team motivation (leadership skill)

Full Job Description

An exciting opportunity exists to join the ProAssurance family of companies!

Our mission is powerful and simple: We protect others. Choosing a place to apply your talents is an important decision for anyone. You have plenty of options. Why choose ProAssurance?

At ProAssurance, we sell a pledge, and that pledge is delivered by our team members. We are seeking individuals who value integrity, leadership, relationships, and enthusiasm—and want to build their career with a great company where they can be their authentic self and feel valued, recognized, and rewarded for their contributions. ProAssurance specializes in healthcare professional liability, products liability for medical technology and life sciences, legal professional liability, and workers' compensation insurance. We are an industry-leading specialty insurer, with job opportunities in much of the contiguous United States.

This position supports our workers' compensation line of business, Eastern Alliance. We have multiple positions available, and Lancaster PA, Carmel IN and Charlotte NC are preferred locations at this time.

The primary responsibility of the Client Outcomes Specialist I is to serve as the internal champion of the Eastern Way, Client Services, and Return to Wellness (RTW), and to maximize the favorable outcomes and financial benefits of these philosophies and protocols for the Company, its team members, agents, policyholders, and injured workers. Partnering with the Regional service teams, this position will ensure that the Eastern Way, Client Services, and RTW are effectively and consistently executed across the Company.

What you'll do:

70% - Execute Client Services protocols for accounts under $100k in premium. Support the consistent execution of Eastern’s Service Cycle, including:

Send out welcome emails to new insureds under $100k.
Include link for onboarding experience and their contact information for questions.
Serve as a point of contact for general questions and assist with getting them the answers or direct to who they need to speak with.
Provide ideas and feedback regarding needs to develop and refresh materials, work with Marketing to execute.
Respond to incoming telephone calls, emails, and online inquiries from policyholders and agents.
Assist customers with registration, navigation, and troubleshooting of online service portals.
Provide general information regarding policy coverage, billing, payment options, audits, and claims processes.
Route complex issues to Claims, Underwriting, Billing, Audit, or IT departments as appropriate.
Assist teams in analyzing account trends throughout policy term and planning appropriate action steps to address/communicate.
Work with Manager and Senior Client Outcomes Specialist to become a point of contact for any special reports to assist with trending discussions.
Assist with claim system and/or website training for customers and agents.
Establish and maintain department codes for accounts.
Work with the Claim Support team to update claims.
Assist with roll-out of new client facing tools and material.
Work with the policy support team to create account specific panels and serve as the contact for needs, internally and externally.
Identify opportunities to improve customer service processes and self-service adoption.
Maintain accurate documentation of customer interactions and resolutions.
Attend Service Strategy Sessions to provide feedback and determine future service needs as a learning opportunity with the Senior Level Client Outcomes Specialist.

20% - Execute RTW protocols. Serve as a resource on RTW by supporting the consistent execution of RTW in the following ways:

Work directly with Manager and Senior Client Outcomes Specialists on an as-needed basis to facilitate resolution of RTW issues.
Track and report on RTW initiatives, results, and financial outcomes.

5% - Work with Manager and Senior Client Outcomes Specialists to facilitate team collaboration and communication. Assist with problem/complaint resolution when necessary. Communicate successes and accomplishments internally and externally. Manage SharePoint utilization and maximization.

5% - Interact with agency partners (e.g. attend agency visits and events, etc.) and collaborate regularly with Marketing team.

What we're looking for:

Bachelor’s degree is required. A minimum of two years of experience in workers’ compensation insurance in any capacity.
Excellent written and verbal communication skills with proven ability to coach, lead, influence, and motivate others is required.
Excellent time management skills.
Strong analytical ability, in order to gather data and summarize for reports; find solutions to problems and prioritize work.
The ability to drive financial results on Client Services and Return to Wellness initiatives.
Ability to lead and instill confidence in others through professional credibility with all levels of the organization as well as with outside customers and agents.
Knowledgeable in various software packages, including Microsoft Office products, such as Word, Excel, PowerPoint, Outlook.

#LI-Hybrid

We are committed to providing a dynamic and inclusive environment where everyone can do their best work and grow personally and professionally.

For that reason, we partner with The Predictive Index (PI) – an organization equally committed to improving the working lives of people, to help us hire the best talent by providing additional insight about one’s work style.

The position you applied to requires completion of two assessments prior to being scheduled to interview with a hiring manager. A Talent Acquisition team member may review your application and contact you before the assessment is complete. These assessments are Behavioral and Cognitive, and each assessment takes less than 12 minutes to complete.

After submitting your application, you will receive two emails from The Predictive Index inviting you to complete each of these assessments (please check your SPAM or Junk email folder if you do not see these emails in your inbox).

Note: If you already completed the assessments as part of an application with us, we may have results on file and you may not receive the emails inviting you to take the assessments. If you are moving forward in the process, a Talent Acquisition team member will confirm if we already have your assessment results.

Position Salary Range

$50,069.00 - $82,622.00

The salary range displayed represents the entirety of the pay grade for this position. Most candidates will start in the bottom half of the range. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have, your location and comparison to other team members already in this role.

Build your career with us and enjoy access to a best-in-class benefits program .

Apply Now

Refine Your Search

client services jobs in pennsylvania

Client Outcomes Specialist - Eastern Alliance (multiple openings)

Client Success Associate - Remote

Call Center Representative – Medicaid Member Support

Client Onboarding Specialist (Retirement & Financial Services)

Client Success Representative (Remote)

Customer Service Representative

Remote Customer Service Representative

Client Services Specialist II - Daytime Monday-Friday

Customer Service Representative (Remote)

Client Service Manager - HNAS

Client Manager - PA

Litigation Attorney - Senior Level (Pennsylvania)

Business Development Representative

Licensed Behavior Consultant (BCBA Preferred)

Senior Licensed Therapist- Upper Susquehanna Region- 10k Sign-on Bonus

Staff Attorney

Associate Attorney - Professional & General Liability

Licensed Personal & Commercial Lines Insurance Agent

Associate Attorney - Municipal Law & Land Use

Physical Therapist Home Health (Full Time)

I want to receive the latest job alert for client services in pennsylvania

Related Searches

Explore jobs in more locations

An exciting opportunity exists to join the ProAssurance family of companies!

Our mission is powerful and simple: We protect others. Choosing a place to apply your talents is an important decision for anyone. You have plenty of options. Why choose ProAssurance?

Position Salary Range

Build your career with us and enjoy access to a best-in-class benefits program .

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