The Borough of Emmaus is hiring a Water and Sewer Utility Billing Clerk, as our long-time clerk is retiring at the end of the year. Resumes are due no later than Friday, July 31st at 4:00 PM and can be submitted through indeed, via email to [email protected], or mailed to Emmaus Borough Hall, 28 S. 4th Street, Emmaus, PA 18049. 1st round interviews will begin the week of August 10th, with 2nd round interviews and any possible assessments on September 1st. Final hiring decisions shall be made no later than September 8th.
Company Overview
The Borough of Emmaus is a vibrant community of nearly 12,000 residents, dedicated to providing essential services that enhance quality of life. As a full-service local government, we pride ourselves on fostering a welcoming environment and maintaining high standards of public service across departments including water, sewer, police, fire, ambulance, public works, codes, public safety, parks, and recreation.
The Water and Sewer Billing Clerk is a full-time position responsible for the yearly collection of water and sewer fees.
The Water and Sewer Billing Clerk at all times acts in a manner consistent with, and aimed at furthering, the vision, mission, goals, and operating principles of the Borough of Emmaus, and possesses the ability to work well with others without regard to their race, religion, color, sex, sexual preference, gender identity, ancestry, age, national origin, disability, marital or veteran status, economic, and educational backgrounds. The Water and Sewer Billing Clerk’s work is performed in a competent, timely, collaborative, and professional manner, and in strict accordance with all applicable laws, reflecting the Borough’s high standard of ethical behavior and commitment of service to its citizens. This includes maintaining confidentiality as appropriate and recognizing that all work produced is the property of the Borough of Emmaus.
The Water and Sewer Billing Clerk displays the following qualities:
§ An enthusiastic dedication to innovative public service and to customer-driven service.
§ A clear grasp of essential performance behaviors and operational goals and an active, day-to-day desire and effort to learn more.
§ The capacity to create sense of purpose, even in stressful times, and to generate and maintain a high level of morale.
§ The ability and willingness to work with others as a team player who feels a sense of responsibility not only for his / her own success, but for the success of colleagues as well.
The individual in the position must be able to perform satisfactorily each of the essential duties described below, must consistently demonstrate the ability to handle numerous tasks and responsibilities and the ability to anticipate and meet deadlines, and must have outstanding organizational skills and pay meticulous attention to detail. The individual must anticipate and respond promptly, in a professional manner, to internal and external customer requests. A professional demeanor and appearance are necessary.
Essential functions and responsibilities of this position include, but are not limited to, the following:
General Municipal Responsibilities
§ Prepares, lists, and records water / sewer data to assure accuracy of biweekly water / sewer billing cycles.
§ Recalculates rate tables and enters data following rate changes.
§ In absence of Municipal Cashier / Clerk, performs Cashier / Clerk’s duties such as issuing moving permits, etc.
§ Maintains accurate files for uploading / downloading into readers.
§ Prepares and prints customers’ bills for mailing.
§ Uploads bills to payment processor for each new billing (quarterly and final billings)
§ Prepares postal paperwork prior to mailing bills and delivers to post office.
§ Monitors billing and usage and contacts customers if bill is disproportionately high or low.
§ Answers telephone, email, and walk-in billing inquiries, responds to complaints, and resolves issues.
§ Prepares and maintains computerized reports on billing data, histories, etc.
§ Updates daily account status changes from payment processor
§ Schedules appointments for final meter readings, meter installations and removals, and water testing and repairs.
§ Updates billing software, Work Order software and Meter Age spreadsheet with new meter installation information
§ Updates missing meter and or address information onto new Water Editing Map software for Public Works Dept
§ Arranges for shut off or turn on of meters in coordination with the Public Works Department.
§ Provides utility certifications to settlement and title search companies
§ Schedules and processes Final Meter Readings, prorates and prepares billing accordingly.
§ Schedules and processes Sewer Lateral Inspection appointments and Work Orders
§ In coordination with the Zoning department, maintains Sewer Lateral Inspection Spread sheet
§ Prepares Final Billing Late Notices, Final Notices, Owner Late and Final Notices, and citations.
§ Prepares Red Tag Delinquency Notices and billing, including owner / tenant notifications as required by law.
§ Prepares and prints yearly reports for Borough’s water consumption and connections.
§ Prepares owner / tenant agreements to process billing into tenant’s name.
§ Calculates, records, lists, and prints late notices.
§ Prepares turn-off letters.
§ Works with delinquent customers to set up payment schedules.
§ Works with title companies and Borough Solicitor to file and lift liens attached for nonpayment.
§ Provides backup for Cashier for acceptance of payments, issuance of permits and licenses, payment processing, generation of daily receipt and proof of cash reports, and preparation of deposits for the general, water, and sewer accounts. Makes deposits in absence of cashier.
§ Assists and provides as back-up to Borough Treasurer / Director of Finance
§ Maintains Borough Emergency Phone Account Records (autodial system)
Ambulance Billing and Receivable Responsibilities:
Accounts Payable:
§ Assists with processing purchase orders / refunds that pertain to the claims billing process for overpayment or corrections to payments or refunds.
§ Follows all HIPAA regulations.
Core Competencies (Minimum qualifications needed to perform essential functions)
§ Ability to communicate effectively orally and in writing.
§ Effective interpersonal skills to interact with officials, colleagues, and the public, particularly with regard to answering questions and proper dispensation of problems.
§ Knowledge of bookkeeping.
§ Knowledge of office procedures and use of equipment.
§ Computer literacy.
Physical Requirements
The physical requirements of this job include, but are not limited to, the following:
§ Ability to sit for extended periods of time.
§ Ability to remain in a stationary position frequently, but also to move about inside the office occasionally to access other staff and materials.
§ Adequate distance vision.
§ Ability to speak and hear clearly.
§ Ability to communicate frequently and to exchange accurate information with co-workers, staff from other entities, and the general public.
§ Ability to handle office implements frequently.
§ Manual dexterity (i.e., use of fingers, hands, and arms).
§ Ability to stand and walk occasionally.
§ Must regularly lift, move, and / or carry up to 20 lbs. on a consistent basis, and on occasion up to 30 lbs.
Education, Experience, and Licensing / Certification
§ Successful completion of high school or G.E.D.
§ Some business school or college desirable.
§ One to three years’ previous experience in general office procedure and / or bookkeeping preferred, or an equivalent combination of education and experience.
Job Location (Places where job is performed)
§ Emmaus Borough Building and periodic travel to other Borough facilities as needed.
Equipment (Examples of machines, devices, tools, etc., used in job performance)
§ Telephone, computer, fax, copier, postage machine, paperwork.
Pay: $27.14 - $30.15 per hour
Benefits:
- 401(k)
- 403(b)
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- On-site gym
- Paid sick time
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
