Top 4 Service desk technician Jobs in Peoria, Il

Helpdesk Technician
MORTON INDUSTRIES LLC —Morton, IL
- $22 - $28 an hour
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
17h
Help Desk Technician
IT360 Inc —Peoria, IL
- $36,000 - $50,000 a year
- Full-time
- Windows
- In-person
- 1 year
- Passenger ride along program
- Paid holidays
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Peoria, IL
- $22 - $23 an hour
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply

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Help Desk Technician
IT360 Inc —Peoria, IL
Knowledge of remote access tools, printers, and basic networking concepts. Preferred but not required: CompTIA A+, Network+, or Microsoft Fundamentals…
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Help Desk Technician - Tier 2
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Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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Helpdesk Technician

MORTON INDUSTRIES LLC -
Morton, IL

Quick Apply

Job Details

Full-time
$22 - $28 an hour
17 hours ago

Qualifications

Desktop computer repair
Asset management
Employee onboarding
Customer communication
Network troubleshooting
Mobile device support
IT user and group management
IT asset management
Technical documentation
Software deployment
Hardware maintenance
Mid-level
Windows
Printer (troubleshooting support)
Continuous improvement
Task prioritization
Desktop (troubleshooting support)
Office equipment installation
Azure AD
Customer support ticket management
Trade school
Technical customer support for office equipment
MFA
System deployment
Identity and access management (IAM) solutions
Desktop administration
Equipment inventory management
Manufacturing company experience
Communication skills
Technical Proficiency

Full Job Description

Integrity In Action
We do the right thing, even when no one is looking.
Focused on Team Success
We achieve company goals through camaraderie and serving together.
Driven to Deliver
We fulfill our commitments with exceptional effort.
Consistent Progress
We are dedicated to the ongoing improvement of our people and processes.
Professional Authenticity
We bring excellence using our individuality.

Position Summary

The Help Desk Technician provides frontline IT support for Morton Industries across office and manufacturing environments. This role troubleshoots and resolves hardware, software, access, and connectivity issues; deploys and supports end-user technology; and escalates issues when appropriate. The position requires strong customer service, technical troubleshooting, documentation, and the ability to prioritize support based on business and production needs.

Essential Functions

Provide frontline remote and onsite IT support across office and manufacturing environments.
Troubleshoot hardware, software, Microsoft 365, user access, printing, peripheral, and basic network connectivity issues.
Manage assigned service desk tickets through resolution or escalation, maintaining clear communication and documentation.
Install, configure, deploy, and maintain computers, mobile devices, printers, scanners, and other end-user technology.
Support employee onboarding/offboarding, account access, MFA, Active Directory/Entra ID, and equipment deployment/recovery.
Maintain IT equipment inventory and assist with endpoint and asset lifecycle management.
Support production-floor technology and escalate infrastructure, application, or cybersecurity issues as appropriate.
Follow IT and cybersecurity procedures and identify opportunities to improve support processes and documentation.
Assist with IT projects and other duties as assigned.

Core Competencies

Strong customer service and communication skills.
Effective troubleshooting and problem-solving skills.
Ownership, accountability, and ability to prioritize competing requests.
Strong technical aptitude with the ability to learn new systems.
Attention to detail, documentation, and security practices.
Ability to work independently and collaboratively as part of the IT team.

Preferred Knowledge & Experience

1–3 years of help desk, desktop support, or related IT experience.
Experience with Windows, Microsoft 365, Active Directory/Entra ID, and IT ticketing systems.
Working knowledge of computer hardware, printers, peripherals, and basic network troubleshooting.
Experience with endpoint deployment, asset management, or manufacturing technology is a plus.
Technical education, certifications, or equivalent hands-on experience preferred.

Preferred Knowledge & Experience

1–3 years of help desk, desktop support, or related IT experience.
Experience with Windows, Microsoft 365, Active Directory/Entra ID, and IT ticketing systems.
Working knowledge of computer hardware, printers, peripherals, and basic network troubleshooting.
Experience with endpoint deployment, asset management, or manufacturing technology is a plus.
Technical education, certifications, or equivalent hands-on experience preferred.

Quick Apply

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service desk technician jobs in peoria, il

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