Top 21 Reservation center associate Jobs in Peoria Az

Contact Center Specialist
Cove Communities —Phoenix, AZ
- Part-time
- Remote
- Word processing
- Analysis skills
- Organizational skills
Quick Apply
13h
Guest Services Associate (Avondale, AZ)
European Wax Center —Avondale, AZ
- $15.15 - $16.75 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Dental insurance
- Tuition reimbursement
Quick Apply
Member Services
Center Court Pickleball Club —Scottsdale, AZ
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Organizational skills
- Opportunities for advancement
Quick Apply
Groups Associate - Part Time
Arizona Science Center —Phoenix, AZ
- $16.50 an hour
- Part-time
- Spanish
- Communication skills
- Outdoor work
- 401(k)
- Employee assistance program
Quick Apply
9d
Contact Center Specialist- Bilingual
Cove Communities —Phoenix, AZ
- Part-time
- Remote
- Bilingual
- Word processing
- Analysis skills
Quick Apply
13h
Lead Guest Service Associate - Sales & Guest Experience (Moon Valley)
European Wax Center —Phoenix, AZ
- $15.50 - $17.00 an hour
- Sales
- Mid-level
- High school diploma or GED
Quick Apply
Customer Service Representative
Doggie District —Phoenix, AZ
- Weekends as needed
- In-person
- Entry level
- Paid training
- Health insurance
Quick Apply
Guest Service Associate - Sales & Guest Experience (Camelback)
European Wax Center —Phoenix, AZ
- $15.15 - $16.75 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Dental insurance
- Tuition reimbursement
Quick Apply
Guest Service Associate - Sales & Guest Experience (Legacy Village)
European Wax Center —Phoenix, AZ
- $15.15 - $16.75 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Dental insurance
- Tuition reimbursement
Quick Apply
Guest Service Associate - Sales & Guest Experience (Arcadia)
European Wax Center —Phoenix, AZ
- $15.15 - $16.75 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Dental insurance
- Tuition reimbursement
Quick Apply
Lead Guest Service Associate - Sales & Guest Experience (Arcadia)
European Wax Center —Phoenix, AZ
- $15.50 - $17.00 an hour
- Part-time
- Mid-level
- Computer skills
- In-person
- Dental insurance
- Employee assistance program
Quick Apply
Commissioning Field Specialist I
DLB Associates —Phoenix, AZ
- $99,750 - $120,225 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Engineering
- Mid-level
- Paid parental leave
- Health savings account
Director of Front Office
Omni Hotels & Resorts —Tempe, AZ
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
Quick Apply
1d
Lead Hotel Efficiency, Resource & Operations Coordinator
Choice Hotels —Scottsdale, AZ
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid jury duty
- Paid holidays
Associate Mechanical Engineer (Mission Critical/Data Center)
WSP —Tempe, AZ
- Mid-level
- Office
- Analysis skills
- Disability insurance
- Health insurance
Student Services Specialist
Mesa Community College —Mesa, AZ
- $19.17 - $23.99 an hour
- 8 hour shift
- Spanish
- Microsoft Outlook
- Word processing
- Wellness program
- 403(b) matching
F&B - Assistant Manager
Omni Hotels & Resorts —Tempe, AZ
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Cash register
Quick Apply
General Manager
Competitive Health Holdings —Glendale, AZ
- Full-time
- Ability to lift 50 pounds
- Bachelor's degree
- Recruiting
Quick Apply
Commissioning Field Technician III
DLB Associates —Phoenix, AZ
- $78,750 - $95,812 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Engineering
- Mid-level
- Paid parental leave
- Health savings account
Software Engineer 3 – Mobile App - Kotlin Required
Choice Hotels —Scottsdale, AZ
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid jury duty
- Paid holidays
1d

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Contact Center Specialist

Cove Communities -
Phoenix, AZ

Quick Apply

Job Details

Part-time
13 hours ago

Qualifications

Salesforce Service Cloud
Record keeping
Proactive hotel and accommodations guest assistance
Customer relationship building
Email customer support
Phone communication
Word processing
Client inquiry handling
Answering guest questions
Post-sales issue resolution
Cross-selling
Salesforce Cloud
Analysis skills
Customer engagement
Sales management systems proficiency
Organizational skills
Property management systems (PMS)
Lead Tracking
Productivity software
Hotel and accommodations guest issue escalation
Hospitality online booking platforms
Communication skills
Email support
Entry level
Time management
Client interaction via phone calls

Full Job Description

This is a part-time remote position. The Cove Communities Contact Center Specialist (CCS) will interact with Cove’s team members and customers, providing an elevated level of customer support for RV and rental reservations, Cove home sales leads and escalated customer service issues. The CCS must be cross-trained and proficient in all three departments. This position requires a blend of customer service engagement and sales skills, including the ability to review resort site availability, understand reservation requirements, and complete booking using RMS the company’s reservation system. The Contact Center Specialist will support and execute all incoming home sales calls, answer the buyers’ questions about our parks’ amenities, lot fees, age requirements, pet policies, and general community guidelines.

The CCS acts as a concierge and must understand high level information about each of Cove’s communities and resorts to engage with our customers and answer inquiries. Cove’s Contact Center Specialists will be crossed trained and will be able to support all three departments by answering incoming phone calls, email requests, and AI chat bot inquiries. The CCS will work closely with the Marketing Department to support campaigns and flash sales

Primary Duties & Responsibilities

Interact with customers via telephone, email, and online chat, to provide information on Cove’s MH and RV communities and support customers who would like to stay at one of our communities with their purchase.
Provide information to RV and home sale customers.
Input incoming home sales leads to Sales Force and assign the lead to the appropriate sales associate.
Troubleshoot frequent customer service complaints, and if possible, resolve the issue with the guest or escalate the complaint to the proper manager/department. Enter all complaints to the Service Cloud for tracking purposes.
Acknowledge and answer all common questions and cross-sell resorts by referencing company FAQs, internal property reservation system (RMS), Manage America and Sales Force.
Ensure that appropriate action is taken to answer customer questions and assist with reserving the best available RV site for the guests. Our team will engage with prospective home buyers, whether the inquiry is received via phone calls, online chat, emails, or through or online web forms.

Skills & Abilities

Knowledge of, or ability to learn and maintain, information about each of Cove’s resorts and communities, including FAQs, rates, and general policies/procedures.
Answer all incoming general reservation and rental inquiries in a timely manner while maintaining a professional, courteous, and enthusiastic attitude.
Provide accurate information about resorts, availability, rates, policies, and amenities.
Ability to cross-sell and upsell additional nights or services across communities/resorts according to customer needs.
Accurately use computerized reservation system to enter new reservations and services or refer existing reservations inquiries as needed.
Communicate any specific details of incoming guest requirements to appropriate teams.
Process and reconcile payments on general reservations and ensure automated guest confirmations are promptly emailed or sent manually if requested.
Keep manager(s) appraised of all problems or incidents.
Support Cove Communities and its resort policies at all times.
Excellent interpersonal communication and customer service skills including active listening.
Analytical and critical thinking skills.
Multitasking and organizational skills.
Proficient computer skills with the ability to learn new software such as RMS, SalesForce and Service Cloud and Manage America.
Ability to answer a large volume of calls and/or emails daily with proper time management.

Education & Experience

Ability to effectively communicate with all levels of staff and guests.
Working knowledge of Microsoft Office.
Working knowledge of computerized reservations systems.

Living Our Core Values

Our Core Values are a way of life, not just empty promises. We’re searching for team members who:

Love what they do to make our guests’ dreams come true and show it through delivering service excellence authentically.
Continually raise the bar by investing in their personal development and looking for innovative ways to exceed our guests’ expectations.
Make every moment count, so our Team Members look forward to coming to work every day, and our guests look forward to creating new memories on their return visits.
Consistently do the right thing for our Team Members and guests by keeping promises, delivering on commitments and building trust along the way.
Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued.

About Cove Communities

Cove Communities is a well-capitalized real estate investment and operating company. We own manufactured housing communities and RV resorts in Canada, the US and the UK. Cove Communities has a track record of building and managing dynamic, fast-growing companies with upward mobility and remuneration for team members who propel results.

Cove Communities is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. Cove is committed to providing employees with a work environment free of discrimination and harassment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

reservation center associate jobs in peoria az

Contact Center Specialist

Guest Services Associate (Avondale, AZ)

Member Services

Groups Associate - Part Time

Contact Center Specialist- Bilingual

Lead Guest Service Associate - Sales & Guest Experience (Moon Valley)

Customer Service Representative

Guest Service Associate - Sales & Guest Experience (Camelback)

Guest Service Associate - Sales & Guest Experience (Legacy Village)

Guest Service Associate - Sales & Guest Experience (Arcadia)

Lead Guest Service Associate - Sales & Guest Experience (Arcadia)

Commissioning Field Specialist I

Director of Front Office

Lead Hotel Efficiency, Resource & Operations Coordinator

Associate Mechanical Engineer (Mission Critical/Data Center)

Student Services Specialist

F&B - Assistant Manager

General Manager

Commissioning Field Technician III

Software Engineer 3 – Mobile App - Kotlin Required

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