Top 26 Technical support Jobs in Peoria Il

Product Service Specialist
HarveyNash USA —Peoria, IL
- $31 - $33 an hour
- Contract
- Engineering
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
6h
Desktop Support Technician
Ovation Workplace Services Inc —Peoria, IL
- $47,840 - $49,920 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
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2d
IT Operations Support
EASTERSEALS CENTRAL ILLINOIS —Peoria, IL
- $15 - $17 an hour
- Part-time
- Word processing
- Office
- Windows
Quick Apply
13d
Tier 1 Support
I3 Broadband LLC —East Peoria, IL
- $17 - $19 an hour
- Weekends as needed
- Clean driving record
- Computer literacy
- No experience needed
- Paid holidays
Quick Apply
Help Desk Technician
IT360 Inc —Peoria, IL
- $36,000 - $50,000 a year
- Full-time
- Windows
- In-person
- 1 year
- Passenger ride along program
- Paid holidays
Quick Apply
5d
Customer Service Ambassador at Golf Learning Center
Peoria Park District —Peoria, IL
- $18 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Cash register
Release Train Engineer
Caterpillar —Peoria, IL
- $128,470 - $192,710 a year
- Full-time
- Pass drug screening
- Mentoring
- Organizational skills
- Health savings account
- Paid holidays
3d
Customer Services Specialist (S•O•S Services Interpreter)
Caterpillar —Peoria, IL
- $89,210 - $133,810 a year
- Full-time
- Spanish
- Pass drug screening
- English
- Health savings account
- Paid holidays
9d
Senior Field Services Technician - Peoria Region
Springfield Clinic —Peoria, IL
- $28.48 - $42.73 an hour
- Full-time
- 6 years
- Computer Science
- Writing skills
Dynamic Server Support
Worldwide TechServices —Peoria, IL
- Part-time
- Ability to lift 50 pounds
- Driver's License
- Driving
Quick Apply
9d
Customer Support
Pringle Robotics, Inc. —Edwards, IL
- $40,000 - $50,000 a year
- Full-time
- Software troubleshooting
- High school
- Customer service
- Health insurance
- Dental insurance
Quick Apply
IT Technician
United Contractors Midwest (UCM) —Tremont, IL
- $25.48 - $30.69 an hour
- Full-time
- Construction site
- Customer service
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Entry Level 1 Technician
TimbukTech Inc —Canton, IL
- Full-time
- Azure
- HIPAA
- Windows
- Health insurance
- Dental insurance
Quick Apply
Product Service Engineer
Cintal, Inc. —Peoria, IL
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- US work authorization
- Associate's degree
- Paid holidays
- Disability insurance
Quick Apply
7h
Marine Technical Support / Estimator
Caterpillar —Mossville, IL
- $112,710 - $169,060 a year
- Full-time
- 5 years
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
Field Service Technician – Customer Service
Premier Tech —Peoria, IL
- Weekends as needed
- In person
- Microsoft Excel
- Microsoft Outlook
- Mechanic experience
- Disability insurance
- Dental insurance
Quick Apply
Agronomy Technology Technician
Ag-Land FS, Inc. —Tremont, IL
- $50,000 - $70,000 a year
- Extended hours
- Background check
- Clean driving record
- Computer literacy
- Health savings account
- Paid holidays

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Product Service Specialist
HarveyNash USA —Peoria, IL
Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues.
$31 - $33 an hour
Quick Apply
6h
Desktop Support Technician
Ovation Workplace Services Inc —Peoria, IL
Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site…
$47,840 - $49,920 a year
Quick Apply
2d

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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply
Desktop Analyst
Elevance Systems —Hilliard, OH
To log all calls on the call logging system. Help desk: 1 year (Preferred). Strong desktop support knowledge including hardware, software, and networking…
$24 - $25 an hour
Quick Apply

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technical support jobs near peoria il

Product Service Specialist

HarveyNash USA -
Peoria, IL

Quick Apply

Job Details

Contract
$31 - $33 an hour
6 hours ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Defect resolution root cause analysis
Engineering
Mechanical Engineering
Attention to detail
Problem-solving
Technical Proficiency
Product quality failure
Mechanical knowledge
Failure analysis

Full Job Description

Product Service Specialist
Peoria , IL
12 months contract (possibility of extension)

#INDHB

Position’s Contributions to Work Group:
- The Dealer Solutions Network (DSN) service team, within?Global Service, is the first point of contact at Client when our dealers are faced with product issues. We are responsible for providing timely product support directly to our dealers to put products back into service. When you join the Dealer Solutions Network service team, you will be joining a team dedicated to providing world class product support for our dealers and customers.
- As a Product Service Specialist, you will work directly with dealers and Client product groups to provide quality interim and permanent resolutions to complex product health issues on all Client products.
- The Product Service Specialist is part of a team that handles approximately 70,000 dealer service requests per year. This team and individual are measured on resolution, response time (urgency) and customer/dealer satisfaction (quality) for Service Requests (SR) from the Dealer Solution Network (DSN).

Typical task breakdown:
- Collaborate with product group support teams and escalate as needed to ensure quality resolutions are provided in a timely manner
- Facilitate problem resolution between Dealer and internal Client personnel
- The initial “triage” on product health events (includes the receiving and recording of Incident Reports to Client)
- Record event information for future reference and for CPI data mining
- Ensure that relevant details of the SR are properly documented, (i.e. S/N, dealer details, product problem description, escalation, resolution)
- Investigate documented information and manage dealer inquiry to closure
- Reopen and/or review issues with dealers as appropriate
- Adhere to DSN Best Practices (Guidelines)

Education & Experience Required:
- This position requires a detail-oriented person with a strong mechanical / product knowledge and / or an Engineering degree - this could include an accredited engineering or related degree. Hands-on machine experience would be the best candidate.
- 2-4 years of product support related experience or equivalent.
- Additionally, the incumbent will have demonstrated proficiency in: Client product line and related products

Additional Technical Skills
(Required)
- Strong mechanical / product knowledge. Hands on machine experience
- Understanding of the dealer product support network
- A sense of urgency to resolve product health issues
- Applied Failure Analysis
- Navigating key Client product support systems
- Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
- Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues.
- Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence.
- Helps others solve technical or procedural problems or issues.

Pay: $31.00 - $33.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

technical support jobs in peoria il

Product Service Specialist

Desktop Support Technician

IT Operations Support

Tier 1 Support

Help Desk Technician

Customer Service Ambassador at Golf Learning Center

Release Train Engineer

Customer Services Specialist (S•O•S Services Interpreter)

Senior Field Services Technician - Peoria Region

Dynamic Server Support

Customer Support

IT Technician

Entry Level 1 Technician

Product Service Engineer

Marine Technical Support / Estimator

Field Service Technician – Customer Service

Agronomy Technology Technician

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