Top 916 Guest experience leader Jobs in Perry Hall Md

Retail Store and Outlet Manager-New Store
Bob's Discount Furniture LLC —Bel Air, MD
- $71,300 - $89,125 a year
- Weekends as needed
- 18 years or older
- 5 years
- Merchandising
Quick Apply
13d
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1001)
Target —Nottingham, MD
- $17.25 - $25.90 an hour
- Part-time
- Entry level
- Flexible schedule
Crew Member
Dunkin' —Perry Hall, MD
- 8 hour shift
- Serving
- No education required
- Customer service
- Paid training
- Employee discount
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Specialty Sales Team Leader
Target —Nottingham, MD
- $23.50 - $39.95 an hour
- Part-time
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
8d
Host/Hostess
Bar Louie —White Marsh, MD
- $14 - $20 an hour
- Weekends as needed
- Bar
- 18 years or older
- Spanish
- Paid training
- Health savings account
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Target Security Specialist
Target —Nottingham, MD
- $19.25 - $28.90 an hour
- Part-time
- 18 years or older
- High school diploma or GED
- Communication skills
- Flexible schedule
Front of House Team Member
Chick-fil-A Joppa Road —Parkville, MD
- $15.00 - $17.50 an hour
- Part-time
- Quick service & fast food restaurant
- Ability to stand for extended periods
- Entry level
- Health insurance
- Dental insurance
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GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Food Service, Starbucks) (T1001)
Target —Nottingham, MD
- $17.25 - $25.90 an hour
- Part-time
- Merchandising
- Entry level
- Flexible schedule
Mystery Room Associate
All In Adventures Escape Rooms —White Marsh, MD
- $15 - $16 an hour
- Part-time
- In person
- Customer service
- Basic math
- Sanitation
- Paid training
- On-the-job training
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Concierge
Seaton Towson —Towson, MD
- $16 - $18 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
- Paid training
- Paid holidays
Quick Apply
Front of House Team Member
Chick-fil-A —Baltimore, MD
- $13.25 - $14.25 an hour
- 8 hour shift
- Serving
- Ability to lift 50 pounds
- Quick service & fast food restaurant
- Paid training
- Health insurance
Quick Apply
Patient Care Coordinator/Front Desk-Guest Specialist
Green Relief Health —Nottingham, MD
- $19 - $24 an hour
- Email
- Organizational skills
- In-person
- Communication skills
- 401(k)
- Paid time off
Quick Apply
4d
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1970)
Target —Middle River, MD
- $17.50 - $26.25 an hour
- Part-time
- Entry level
- Flexible schedule
Party Host
Urban Air Adventure Parks —Middle River, MD
- Online Application
- 16+ years old
- Leadership
- Communication skills
- Flexible schedule
Quick Apply
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T1001)
Target —Nottingham, MD
- $17.25 - $25.90 an hour
- Choose your own hours
- Entry level
- Flexible schedule
Concierge (Baltimore,MD)
Royale Company —Baltimore, MD
- $17 - $20 an hour
- Part-time
- Apartments
- Organizational skills
- Communication skills
Quick Apply
Visual Merchandiser - Towson, MD
Target —Towson, MD
- $23.50 - $39.95 an hour
- Part-time
- 18 years or older
- Inventory management
- Merchandising
- Paid holidays
- Disability insurance
Server
Bar Louie —White Marsh, MD
- $2.13 - $17.87 an hour
- Weekends as needed
- 18 years or older
- Spanish
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
Host
Silver Diner Development, LLC —White Marsh, MD
- Weekends as needed
- 1 year
- Restaurant
- Communication skills
- Health insurance
- Dental insurance
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1142)
Target —Towson, MD
- $17.25 - $25.90 an hour
- Part-time
- Entry level
- Flexible schedule

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Retail Store and Outlet Manager-New Store

Bob's Discount Furniture LLC -
Bel Air, MD

Quick Apply

Job Details

Full-time
$71,300 - $89,125 a year
13 days ago

Qualifications

Retail industry sales team management experience
Workplace dispute resolution
Sales team management
Business operations
Sales leadership
Retail management
Financial acumen
Management experience within retail industry

Full Job Description

Job Title

Retail Store & Outlet Manager

Job Overview

The Retail Store & Outlet Manager is a leader within Bob’s Discount Furniture (BDF) responsible for driving sales, operational excellence, and culture across both the traditional retail showroom and the outlet environment. This role blends full-store leadership with outlet sales and warehouse operations, ensuring a world-class guest experience while upholding The Bob’s Way and Bob’s Core Values.

This leader sets the tone for performance, safety, accountability, and engagement while developing high-performing teams that consistently exceed sales, operational, and customer satisfaction goals.

This is a full-time, in-store leadership role requiring a flexible retail schedule, including nights, weekends, holidays, and on-call availability as business needs require.

Core Purpose of the Role

To lead, inspire, and develop store and outlet teams by driving profitable sales growth, ensuring seamless front-end and back-end operations, maintaining inventory integrity, and fostering a culture rooted in Bob’s Core Values.

Primary Responsibilities

Sales, Customer Experience & Culture

Drive store and outlet sales performance, achieving or exceeding budgeted sales, margin, and KPI targets.
Ensure a consistent, world-class guest experience across the showroom, outlet floor, and warehouse operations.
Lead by example to reinforce company culture, selling behaviors, and customer engagement standards.
Assess coaching effectiveness to ensure leaders within the store and outlet are delivering clear, actionable guidance that drives associate performance and results.
Maintain a strong community presence as a brand ambassador for Bob’s Discount Furniture.

Store, Outlet & Warehouse Operations

Oversee all aspects of store, outlet, and warehouse operations to ensure safety, cleanliness, organization, and efficiency.
Maintain accurate inventory practices including cycle counts, take-with tracking, tagging, staging, and inventory reconciliation.
Ensure all processes of inventory management are executed in accordance with company policies and procedures.
Ensure visual standards and outlet merchandising are maintained to optimize sales and guest experience.
Enforce all safety, security, cash handling, and opening/closing procedures.

Leadership & People Management

Lead, coach, and develop Store Leadership, Outlet Experience Specialists (OXS), Product Support Associates (PSA), and all store associates.
Foster a culture of accountability, collaboration, inclusion, and continuous improvement.
Identify high-potential talent and partner with Human Resources on development, succession planning, and performance management.
Execute employee relations and disciplinary actions in partnership with Human Resources, Operations, and Loss Prevention.
Lead new associate onboarding and orientation in alignment with company standards.

Planning, Scheduling & Systems

Create and manage effective schedules for store, outlet, and warehouse teams, ensuring alignment with business trends and labor goals.
Demonstrate proficiency in operational systems and reporting tools used to drive store performance.
Analyze performance data and develop strategic action plans to improve sales, labor, inventory, and customer metrics.

Flexibility & Cross-Store Support

Maintain availability during peak business times, including nights and weekends.
Respond to store alarms and emergencies outside of operating hours when required.
Provide support to neighboring stores or outlets as business needs dictate.

Competency-Based Role Clarity

Behavioral Competencies

Sound Judgment: Assesses situations and makes thoughtful, timely decisions.
Problem Solving: Analyzes complex challenges and implements SMART solutions.
Effective Communication: Delivers clear, concise, and transparent messaging.
Conflict Management: Resolves team and customer issues professionally and constructively.
Motivating Others: Inspires performance through leadership presence and example.

Technical & Functional Competencies

Financial Acumen: Understands budgets, labor, and profitability drivers.
Sales-Driven Mindset: Designs and executes strategies to exceed sales goals.
Customer Satisfaction: Ensures exceptional execution across all guest touchpoints.
System Proficiency: Navigates and leverages all store and outlet systems.
Process Improvement: Streamlines operations to improve efficiency and results.
Strategic Planning: Plans daily, weekly, and monthly priorities effectively.

Leadership Competencies

People Leadership: Builds trust, accountability, and collaboration.
Talent Development: Coaches, evaluates, and develops future leaders.
Accountability: Sets clear expectations and addresses underperformance.
Delegation: Empowers team members with ownership and responsibility.
Execution & Results: Drives outcomes through focus, urgency, and follow-through.

Qualifications

Required Qualifications

Proven success leading high-performing retail teams
Strong financial and operational acumen
Ability to manage complex operations under pressure
Excellent communication, coaching, and conflict resolution skills
Must be at least 18 years old

Preferred Qualifications

5–10 years of retail sales experience (commission-based preferred)
5+ years of retail store and/or outlet management experience
Demonstrated success exceeding financial and operational goals
Experience partnering with HR and Loss Prevention on employee relations

Physical & Work Environment Requirements

Standing or walking: 93%
Desk or phone work: 5%
Lifting, shifting, or arranging product (up to 50 lbs.): 2%

#BDFNS

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

Pay Range;71,300-89,125 plus a potential monthly bonus

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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Refine Your Search

guest experience leader jobs in perry hall md

Retail Store and Outlet Manager-New Store

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1001)

Crew Member

Specialty Sales Team Leader

Host/Hostess

Target Security Specialist

Front of House Team Member

GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Food Service, Starbucks) (T1001)

Mystery Room Associate

Concierge

Front of House Team Member

Patient Care Coordinator/Front Desk-Guest Specialist

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1970)

Party Host

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T1001)

Concierge (Baltimore,MD)

Visual Merchandiser - Towson, MD

Server

Host

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1142)

I want to receive the latest job alert for guest experience leader in perry hall md

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