Top 59 It technician Jobs in Peterson Afb Co

IT Support & MSP Coordinator
The O'Neil Group Company —Colorado Springs, CO
- $65,000 - $80,000 a year
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health savings account
- Health insurance
Quick Apply
2d
Help Desk Tech - MIDS - TS/SCI w. Polygraph
General Dynamics Information Technology —Colorado Springs, CO
- $24.52 - $33.18 an hour
- Mid-level
- High school diploma or GED
- 1 year
- Paid holidays
- 401(k) matching
Help Desk Tech - DAYS - TS/SCI w/Polygraph
General Dynamics Information Technology —Colorado Springs, CO
- $24.52 - $33.18 an hour
- Mid-level
- High school diploma or GED
- 1 year
- Paid holidays
- 401(k) matching
Help Desk Support Specialist - Secret Clearance
Chickasaw Nation Industries —Colorado Springs, CO
- Full-time
- Mid-level
- Office
- High school diploma or GED
- AD&D insurance
- Disability insurance
Help Desk Technician - TS/SCI with POLY
General Dynamics Information Technology —Colorado Springs, CO
- $25.50 - $34.50 an hour
- Mid-level
- 3 years
- Associate's degree
- Paid time off
- 401(k) matching
IT Technician Level II
TeamLogic IT, Colorado Springs, CO —Colorado Springs, CO
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist
Sanders Industries Holdings —Fountain, CO
- $26.39 - $31.93 an hour
- Full-time
- Computer Science
- Mid-level
- Windows
- Disability insurance
- Health insurance
Quick Apply
Remote Customer Service Representative / Help Desk Associate (Full-Time / Part-Time)
Qureos Inc —Colorado Springs, CO
- $26 - $48 an hour
- Part-time
- Remote
- Computer literacy
- Analysis skills
- Communication skills
1d
Help Desk Technician
Summit Technical Solutions —Colorado Springs, CO
- From $57,000 a year
- Mid-level
- 3 years
- Military encouraged
- Paid time off
- 401(k) matching
Quick Apply
Jr. Help Desk Technician
Infinity Technology Services LLC —Colorado Springs, CO
- $50,000 a year
- Full-time
- Windows
- High school diploma or GED
- 1 year
Technical Product Support - EdTech
Securly —Colorado Springs, CO
- $24.00 - $26.44 an hour
- Overtime
- Remote
- School experience
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
7d
Technical Support Analyst II
City of Colorado Springs, CO —Colorado Springs, CO
- $28.54 - $34.27 an hour
- Overtime
- Background check
- Mid-level
- Office
- Cell phone reimbursement
- Opportunities for advancement
6d
HELP DESK TECHNICIAN
Ignite Fueling Innovation —Colorado Springs, CO
- $70,000 - $110,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
SITEC - IT Specialist - Peterson AFB, CO
Peraton —Colorado Springs, CO
- $66,000 - $106,000 a year
- Bachelor of Science
- Writing skills
- Mid-level
- Health savings account
- Paid holidays
9d
IT Support Specialist
Guarantee Electrical —Colorado Springs, CO
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- 3 years
- Trade school
- Health insurance
- Dental insurance
Quick Apply
6h
PC Technician (JNY)
Titan Technologies —Peterson AFB, CO
- Mid-level
- Windows
- Master's degree
Quick Apply
Helpdesk Tech-MID
Client Server Software Solutions —Colorado Springs, CO
- Mid-level
- Windows
- Microsoft Office
- Continuing education credits
- Commuter assistance
Quick Apply
Help Desk Support
S2Technologies —Colorado Springs, CO
- $35,000 - $58,000 a year
- Full-time
- Microsoft Excel
- Bachelor of Science
- Windows
- Disability insurance
- Health insurance
Quick Apply
Cloud Help Desk
KNIGHT FEDERAL SOLUTIONS INC —Schriever AFB, CO
- Full-time
- AWS
- Scripting
- 1 year
Quick Apply
6d
Customer Service Desk (CSD) Helpdesk Technician (Temporary)
TekSynap —Colorado Springs, CO
- $60,000 - $85,000 a year
- Temporary
- Pass drug screening
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply

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IT Support & MSP Coordinator

The O'Neil Group Company
Colorado Springs, CO

Quick Apply

Job Details

Full-time
$65,000 - $80,000 a year
2 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance

Qualifications

Vendor relationship building
MCP
Windows
Printer (troubleshooting support)
Technical support experience
Microsoft Office
Computer hardware
Task prioritization
CompTIA Network+
IT support
Computer networking
SharePoint
Peripheral hardware support

Full Job Description

The O’Neil Group Company is seeking an IT Support & MSP Coordinator to oversee internal IT support and ensure day-to-day technology needs are addressed through effective coordination with our Managed Service Provider. This role is responsible for making sure IT support runs smoothly, tickets are moving, users receive timely assistance, and larger network, security, and infrastructure matters are monitored and escalated appropriately.

This is not intended to be a traditional internal help desk role. Routine, lower-level support tasks such as password resets, email account setup, basic access changes, and similar requests should generally be handled by the MSP; this role may assist with those items only when priorities allow.

The primary focus is on MSP accountability, project coordination, controlling costs, vendor management, emergency response, new hire workstation setup, monitoring licensing and accessibility issues, and keeping the organization’s technology environment smooth, secure, and responsive.

What You’ll Do

Serve as the primary internal liaison for the MSP, ensuring help desk tickets are documented, prioritized, assigned, escalated, and resolved in a timely manner.
Monitor open tickets, follow up on aging items, communicate status to users and leadership, and hold the MSP accountable for service expectations.
Coordinate with the MSP on network monitoring, cybersecurity, device management, backups, user access, system updates, and infrastructure health.
Support IT projects, technology changes, office moves, acquisitions, process improvements, and vendor coordination across multiple entities.
Assist with IT budgeting, vendor invoices, cost allocations, approvals, renewals, and recommendations for technology investments.
Respond to urgent IT situations by coordinating internal communication, MSP escalation, vendor involvement, and follow-through until resolution.
Provide hands-on onsite support for new hire workstation setup, equipment moves, accessibility issues, urgent connectivity needs, and basic device or peripheral troubleshooting.
Track IT equipment, user access, system documentation, recurring issues, and operational needs to help ensure a smooth and secure technology environment.
Monitor cybersecurity awareness activity, phishing campaign results, and related reporting in coordination with the MSP and management.

What We’re Looking For

Experience coordinating IT support, technology operations, vendor relationships, or MSP services.
Ability to co-manage ticket flow, track follow-up, escalate appropriately, and communicate clearly with both users and technical partners.
Strong organizational skills with the ability to manage projects, priorities, budgets, vendors, and urgent issues in a fast-paced environment; meeting deliverables and deadlines.
Working knowledge of Microsoft 365, Teams, SharePoint, Entra, Windows environments, basic networking, cybersecurity concepts, and user access management.
Comfortable working with technical teams without needing to personally resolve every issue hands-on.
Strong business communication skills and the ability to translate user needs, risks, and priorities into clear direction for the MSP.
Practical troubleshooting ability for workstation setup, accessibility issues, printers, phones, connectivity, and common end-user needs when onsite support is required.
Ability to work full-time onsite in Colorado Springs and occasionally assist after hours for outages, upgrades, or urgent support needs.

Preferred Qualifications

Experience working directly with or managing a Managed Service Provider.
Experience supporting IT projects, vendor management, budgeting, renewals, or technology planning.
CompTIA A+, Network+, Microsoft Certified Professional, or similar certification.
Experience with Microsoft 365, Teams, SharePoint, Entra, VoIP phone systems, cybersecurity awareness programs, or IT asset management.
Experience in AI productivity tools such as Microsoft Copilot, ChatGPT, or Claude and knowledge of organizational guardrail necessities.

The salary range for this position at The O'Neil Group Company, LLC is $65,000-$80,000.

The base pay salary is a calculated industry-based estimate and is what the O'Neil Group Company, LLC may pay for anyone seated in this position throughout their tenure at our company. This estimated range of $65,000-$80,000 range is based on a number of factors including but not limited to market location, job-related knowledge, education or training, skills, and years and types of experience.

The O'Neil Group Company, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

The O'Neil Group Company, LLC is committed to building a diverse staff and encourages applications from minorities.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

Application Question(s):

Please list any relevant Microsoft certifications and describe the environments (number of users, locations, and systems) you have supported?
How many years of experience do you have MANAGING ticket flow, tracking follow-up, escalating appropriately, and communicating clearly with both users and technical partners?
Please indicate your years of hands-on experience and level of proficiency (Expert, Advanced, Intermediate, Beginner) with: Microsoft 365 Administration?
Please indicate your years of hands-on experience and level of proficiency (Expert, Advanced, Intermediate, Beginner) with: Microsoft Teams Administration?
Please indicate your years of hands-on experience and level of proficiency (Expert, Advanced, Intermediate, Beginner) with: SharePoint Online Administration?
Please indicate your years of hands-on experience and level of proficiency (Expert, Advanced, Intermediate, Beginner) with: Microsoft Entra ID (Azure AD) Administration?
Please indicate your years of hands-on experience and level of proficiency (Expert, Advanced, Intermediate, Beginner) with: End User Customer Service Support?
Please indicate your years of hands-on experience and level of proficiency (Expert, Advanced, Intermediate, Beginner) with: Networking (DNS, DHCP, TCP/IP, VPNs, Firewalls)?
Please indicate your years of hands-on experience and level of proficiency (Expert, Advanced, Intermediate, Beginner) with: Cybersecurity Concepts (MFA, Conditional Access, Security Policies, Threat Prevention)?
Please indicate your years of hands-on experience and level of proficiency (Expert, Advanced, Intermediate, Beginner) with: Identity and Access Management (User Provisioning, Permissions, Group Management, SSO)?

Location:

Colorado Springs, CO 80903 (Required)

Work Location: In person

Quick Apply

Refine Your Search

it technician jobs in peterson afb co

IT Support & MSP Coordinator

Help Desk Tech - MIDS - TS/SCI w. Polygraph

Help Desk Tech - DAYS - TS/SCI w/Polygraph

Help Desk Support Specialist - Secret Clearance

Help Desk Technician - TS/SCI with POLY

IT Technician Level II

IT Support Specialist

Remote Customer Service Representative / Help Desk Associate (Full-Time / Part-Time)

Help Desk Technician

Jr. Help Desk Technician

Technical Product Support - EdTech

Technical Support Analyst II

HELP DESK TECHNICIAN

SITEC - IT Specialist - Peterson AFB, CO

IT Support Specialist

PC Technician (JNY)

Helpdesk Tech-MID

Help Desk Support

Cloud Help Desk

Customer Service Desk (CSD) Helpdesk Technician (Temporary)

I want to receive the latest job alert for it technician in peterson afb co

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