Top 4094 Clinical support staff Jobs in Philadelphia, Pa

Patient Services Associate
Penn Medicine —Philadelphia, PA
- Full-time
- Master's degree
- High school diploma or GED
- Associate's degree
- Tuition reimbursement
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Health Services Navigator
HEALTH FEDERATION OF PHILADELPHIA —Philadelphia, PA
- $27.54 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Clinic
- AD&D insurance
- Disability insurance
Quick Apply
Courier - Jefferson Hospital
HNL Lab Medicine —Philadelphia, PA
- Part-time
- Hospital
- Computer literacy
- Basic math
Lead Medical Support Assistant
US Veterans Health Administration —Philadelphia, PA
- $61,913 - $80,489 a year
- Online Application
- Background check
- Management
- High school
3d
Facility, Inpatient and Outpatient Coding Tech
Children’s Hospital of Philadelphia —Philadelphia, PA
- $37.99 - $42.73 an hour
- 8 hour shift
- Remote
- Research
- Mid-level
- Children
Quick Apply
Office Manager of Research
Rothman Orthopaedics —Philadelphia, PA
- $75,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Clinical Research Assistant
Adams Clinical —Philadelphia, PA
- $22 - $25 an hour
- Vital signs
- High school diploma or GED
- Bachelor's degree
- Health savings account
- Health insurance
6d
Clinical Support Representative
Penn Medicine —Philadelphia, PA
- Full-time
- High school diploma or GED
- Clinic
- Entry level
- Tuition reimbursement
Quick Apply
Patient Services Associate - Patient Access ED - Hospital of the Univ of Penn Cedar - FT Evenings
Penn Medicine —Philadelphia, PA
- Full-time
- Master's degree
- High school diploma or GED
- Associate's degree
- Tuition reimbursement
- Opportunities for advancement
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Patient Care Coordinator
CCRM Fertility —Philadelphia, PA
- $25 - $30 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
- Commuter assistance
- Health savings account
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Patient Services Associate - ED Registration - Hospital of the University of Penn Cedar - PT Days
Penn Medicine —Philadelphia, PA
- Part-time
- Computer literacy
- HIPAA
- English
- Tuition reimbursement
- Opportunities for advancement
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Hospital Concierge Outside - Patient and Guest Relations - Hospital of the Univ of Penn - FT Days
Penn Medicine —Philadelphia, PA
- Full-time
- High school diploma or GED
- Associate's degree
- Outdoor work
- Tuition reimbursement
- Opportunities for advancement
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Clinical Research Assistant
University of Pennsylvania —Philadelphia, PA
- $17.55 - $19.47 an hour
- Full-time
- Background check
- High school diploma or GED
- University
- Health insurance
- Dental insurance
Mental Health Intake Coordinator
Penn Medicine —Philadelphia, PA
- Full-time
- HIPAA
- Mid-level
- Bachelor's degree
- Tuition reimbursement
- Employee assistance program
Quick Apply
4d
PRN Welcome Desk Ambassador - Per Diem - Pennsylvania Hospital
Penn Medicine —Philadelphia, PA
- PRN
- High school diploma or GED
- Associate's degree
- Entry level
- Tuition reimbursement
Quick Apply
5d
Medical Director
Sayre Health Center —Philadelphia, PA
- $210,000 - $280,000 a year
- 8 hour shift
- Medicine
- Management
- Doctoral degree
- COVID-19 protective measures
- Health savings account
Quick Apply
Speech Language Pathologist
ACS Consultants, Inc. —Philadelphia, PA
- $70 - $80 an hour
- Full-time
- Background check
- School experience
- Mid-level
Quick Apply
Radiology Technician
New Jersey Urology —Voorhees, NJ
- $31 - $44 an hour
- Full-time
- Surgery
- Computer literacy
- BLS Certification
- Health savings account
- Health insurance
Speech Language Pathologist - Charter Schools
CORA Services Inc —Philadelphia, PA
- $66,000 a year
- Choose your own hours
- Writing skills
- Mid-level
- Children
- AD&D insurance
- Paid holidays
Quick Apply
Medical Director
VCA Animal Hospitals —Oakford, PA
- Full-time
- Senior level
- Teaching
- Health insurance
- Dental insurance

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Patient Services Associate

Penn Medicine -
Philadelphia, PA

Quick Apply

Job Details

Full-time

Benefits

Tuition reimbursement

Qualifications

Collaborate with healthcare professionals
TJC
Health insurance authorizations
In-person patient registration
Patient scheduling systems
Cash amount verification
Health insurance co-pays
Patient question and concern management
Managed care
Phone communication
Greeting customers
Regulatory compliance
Practice management software
Patient demographics
Credit card payment processing
Patient safety
Master's degree
High school diploma or GED
Healthcare referral management
Medical records
Task prioritization
Office supply ordering
Health information regulatory compliance
Automated systems
Patient billing
Health insurance referral requirements
Clean workspace maintenance
Clinical confidentiality policies
Managing patient records
Associate's degree

Full Job Description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Clinical Practices of University of Pennsylvania

Department: Gastroenterology

Location: Perelman Center for Advanced Medicine-3400 Civic Center Blvd.

Hours: Per Departmental Needs – Full Time

Summary:

The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets.
The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities.
The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required.

Responsibilities:

Strives to create and maintain a culture of safety and service excellence through the following accountabilities:
Greets and interacts with patients in a pleasant and professional manner, on phone or in person.
Listens carefully and communicates clearly with patients to ensure understanding of patient’s request. Analyzes problems from the customer’s point of view.
Learns/anticipates the individual patient/customer needs and does the best possible job of satisfying those needs using the best solutions. Documents needs, as appropriate, in EPIC.
Establishes positive relationships with patients by demonstrating knowledge of patient history, compassion and responding to individual needs.
Handles stressful patient/customer situations appropriately and delivers seamless patient/customer service.
Ensure patient/family confidentiality, safety and security.
Identifies opportunities to improve the patient experience, including areas identified in patient satisfaction surveys.
Ensures communication and collaboration with clinical staff and fellow co-workers to serve patients to the best of his/her ability.
Shows initiative, sets priorities, organizes tasks, and works independently and as part of a team while completing daily tasks.

Safety:

Participates in Entity and Department wide initiatives for
Patient /Employee safety
Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.

Patient Service:

Takes accountability for ensuring patient/work areas are neat and clean.
Orders supplies, as requested, for practice/department.
As per practice/department protocols and/or measurements: answer phones/retrieve voicemails in a timely manner, manage/handle patient requests and route appropriately, take thorough messages and route appropriately through EPIC.
Schedule patient appointments (on phone or in person) accurately and completely:
Utilizes knowledge of schedules and protocols
Uses proper billing area/appointment location
Cancels/reschedules appointments as needed and changes appointment status in EPIC
Communicates changes to patient and confirms appointments.
If scheduling patients via telephone, remind patient what to bring to appointment (insurance card, test results, referrals, etc.). Encourages patients, as appropriate, to sign up for My Penn Medicine.
Responsible for arriving/departing activities of patient at practice and performs point of service activities
Obtains insurance cards, copays, signatures/forms, referrals/authorizations as required and updates EPIC accordingly
Finalizes all check-out procedures as per practice protocol
Communicates with patients regarding patient flow and wait times – keeps manager aware of potential issues as they arise.
Issues referrals and obtain pre-authorizations for patients as required
Successfully navigate and resolve EPIC work queues – escalate as needed
Perform other duties as requested or assigned.

Financial:

Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans UPHS participates with and which insurers require a copayment or referral.
Achieves proficiency in automated systems; such as EPIC APM and EMR (including in basket), hospital based EMRs (where necessary), Navinet, credit card machines, I Payment, etc.
Validates patient demographic/insurance information and/or registers new patients into EPIC using established protocols
Validates financial responsibility prior to utilization and completes an accurate financial interview at time of registration
Records receipts according to practice protocol to ensure appropriate end-of-day reconciliation. Participates in cash reconciliation delineations.
Generates/runs reports, as requested, related to front-end processes
Resolve work queues and/or issues from front-end reports which may include the patient pre & post visit, charge review, and others as requested. Proactively prioritizes recovery of missing charges.

Regulatory Compliance:

Complies with educational and training requirements at prescribed intervals (via Knowledge Link and/or other methods as required).
Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)

Change Management:

Flexible and readily adopts new processes and is engaged in practice operation changes.

Education or Equivalent Experience:

H.S. Diploma/GED AND 2+ years medical office experience OR 2+ years customer service experience required. Advanced degree (Associate, Bachelor, Master) may be considered in lieu of experience.
Associate degree preferred.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Quick Apply

Refine Your Search

clinical support staff jobs in philadelphia, pa

Patient Services Associate

Health Services Navigator

Courier - Jefferson Hospital

Lead Medical Support Assistant

Facility, Inpatient and Outpatient Coding Tech

Office Manager of Research

Clinical Research Assistant

Clinical Support Representative

Patient Services Associate - Patient Access ED - Hospital of the Univ of Penn Cedar - FT Evenings

Patient Care Coordinator

Patient Services Associate - ED Registration - Hospital of the University of Penn Cedar - PT Days

Hospital Concierge Outside - Patient and Guest Relations - Hospital of the Univ of Penn - FT Days

Clinical Research Assistant

Mental Health Intake Coordinator

PRN Welcome Desk Ambassador - Per Diem - Pennsylvania Hospital

Medical Director

Speech Language Pathologist

Radiology Technician

Speech Language Pathologist - Charter Schools

Medical Director

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