Top 146 Help desk support Jobs in Philadelphia, Pa

Network Support Technician
Inserso Corporation —Mount Laurel, NJ
- $55,000 - $72,000 a year
- Full-time
- Mid-level
- Travel
- US work authorization
- AD&D insurance
- Paid holidays
Quick Apply
Level One Help Desk Admin- End User Support
Contour Data Solutions —Philadelphia, PA
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Background check
- Office
- Windows
- Health insurance
- Paid time off
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Help Desk Analyst
Wistar —Philadelphia, PA
- Full-time
- Computer Science
- Bachelor of Science
- Laboratory experience
Customer Support Agent (SaaS Helpdesk/Technical Support) - Philadelphia
Fastmail —Philadelphia, PA
- $71,874 a year
- 8 hour shift
- Hybrid work
- Office
- Bachelor's degree
- US work authorization
- Paid holidays
- Health insurance
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Help Desk Specialist
Affiliated Distributors (AD) —Wayne, PA
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
Customer Service Representative
Jefferson Methodist Hospital —Philadelphia, PA
- $23.60 - $28.42 an hour
- Part-time
- Bilingual
- Google Workspace
- Computer literacy
- 401(k)
- Flexible spending account
Quick Apply
Desktop Support Engineer - Tier 1
Tech Impact —Philadelphia, PA
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Paid holidays
- Health insurance
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Tier 1 Tech Support- Help Desk
Colonial Electric Supply —King of Prussia, PA
- $50,000 a year
- Overtime
- Mid-level
- Office
- Reliable transportation
- Paid parental leave
- Health savings account
Quick Apply
Desktop Support Engineer
Reliance Matrix —Philadelphia, PA
- $30.01 - $37.52 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Paid parental leave
- Health savings account
14d
Lead Help Desk Analyst
Temple University Health System —Philadelphia, PA
- Full-time
- Dental office
- Computer Science
- Mid-level
Technology Support Specialist
Morgan Lewis —Philadelphia, PA
- Full-time
- High school diploma or GED
- Trade school
- Fair chance
IT Help Desk Manager
Arcadia University —Glenside, PA
- Full-time
- Background check
- Classroom
- Google Workspace
- Tuition reimbursement
- Retirement plan
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Senior Help Desk Technician
Contact Government Services, LLC —Philadelphia, PA
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
IT Service Desk Dispatch Coordinator
CBIZ —Philadelphia, PA
- On call
- Hybrid work
- Writing skills
- Mid-level
- Office
Helpdesk Assistant (Fulltime)
Two95 International Inc. —Cherry Hill, NJ
- Full-time
- Entry level
Quick Apply
Helpdesk Associate
USA Phone VoIP Systems —Cherry Hill, NJ
- Entry level
Tier 1 HelpDesk CWIS Call Center (in-person)
InspiriTec —Philadelphia, PA
- $17.31 an hour
- Weekends as needed
- Mid-level
- Windows
- Experience equivalent to degree accepted
Quick Apply
IT Support Tech I
Axia Women's Health —Voorhees, NJ
- Hybrid work
- Clinic
- Ob/Gyn
- US work authorization
- Health savings account
- Disability insurance
Field Service Technician | Help Desk Analyst
CBIZ —Philadelphia, PA
- On call
- Hybrid work
- Mid-level
- Office
- Windows
Desktop Support Technician
American Furniture Rentals —Pennsauken, NJ
- $49,400 - $55,800 a year
- Full-time
- Computer literacy
- Mid-level
- Office
Quick Apply

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Network Support Technician

Inserso Corporation -
Mount Laurel, NJ

Quick Apply

Job Details

Full-time
$55,000 - $72,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
401(k)
Paid time off

Qualifications

Computer hardware
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
Hardware diagnostics
IT department experience

Full Job Description

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.

The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required. This position supports Surge Support requirements and is subject to inclusion in future contract iterations based on evolving program needs and contract scope.

Responsibilities:

Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
Assist in testing, applying, and maintaining server configurations and related security patches.
Assist in maintaining and checking the health of systems and backups to include restore testing.
Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
Provide inventory support and input to the provided inventory system for the customer.
Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.
Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
Conduct or provide new equipment deployments and/or requested deployment support.
Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.
Analyzes functional business requirements and design specifications for functional activities.
Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met.
Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems.
Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.

Required Skills/Experience:

Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
Associate Degree or equivalent experience.
1+ years’ of IT-related support experience, preferably in a helpdesk or customer support role.
Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
General knowledge network products and systems.
Experience in a rapid paced, time sensitive, high-quality environment.
Must have excellent team skills and collaboration skills.
Attention to detail and follow-through.
Ability to work with minimal supervision.
Must pass Motor Vehicle Records check as this position is classified as a “Regular Driver” and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.
If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements.

Preferred Skills/Experience:

Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
Ability to apply a comprehensive knowledge across key tasks and high impact assignments.
Experience evaluating system performance results and recommending improvements or optimizations.
Experience performing IT hardware repairs and installing replacement parts.
Experience planning and leading technology assignments and projects.
Prior hands-on experience with the setup, configuration and administration of servers and backups.
Experience functioning as a technical expert across multiple project assignments.
ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.

Physical and/or Mental Qualifications:

Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.

EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.

Salary Range: $55,000 – $72,000
The annual base salary range considers additional factors including, but not limited to, knowledge, skills, and abilities; relevant experience; education; certifications; and geographic location. Inserso cares about the health and wellbeing of its employees and their families. In addition to base salary and dependent upon your employment status, Inserso provides a comprehensive benefits package, to include Health Insurance; Short and Long-Term Disability; Life and AD&D Insurance; 401(k); Company-Paid Holidays; and Paid Time Off (PTO) for vacation/personal matters.

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Refine Your Search

help desk support jobs in philadelphia, pa

Network Support Technician

Level One Help Desk Admin- End User Support

Help Desk Analyst

Customer Support Agent (SaaS Helpdesk/Technical Support) - Philadelphia

Help Desk Specialist

Customer Service Representative

Desktop Support Engineer - Tier 1

Tier 1 Tech Support- Help Desk

Desktop Support Engineer

Lead Help Desk Analyst

Technology Support Specialist

IT Help Desk Manager

Senior Help Desk Technician

IT Service Desk Dispatch Coordinator

Helpdesk Assistant (Fulltime)

Helpdesk Associate

Tier 1 HelpDesk CWIS Call Center (in-person)

IT Support Tech I

Field Service Technician | Help Desk Analyst

Desktop Support Technician

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