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Information Technology Technician

District of New Jersey
Camden, NJ

Apply Now

Job Details

Permanent | Full-time
$54,391 - $97,372 a year
6 days ago

Qualifications

Non-technical user support
Mobile device support
Phone communication
Word processing
In-person customer service
Direct client contact
Equipment troubleshooting
Windows
Microsoft Office
High school diploma or GED
Phone customer support
Internal employee customer service
Video conferencing software
Desktop (troubleshooting support)
Computer management
Computer networking
Data entry
Microsoft Teams
Video conferences (communication methods)
Desktop administration
Adobe Acrobat
Video conferencing systems operation
Mobile devices

Full Job Description

Job Details for Information Technology Technician

Court Name/Organization

District of New Jersey

Overview of the Position

The Clerk’s Office of the U.S. District Court for the District of New Jersey is seeking a motivated, independent thinker/worker as well as a customer-oriented and team-focused individual for a full-time Information Technology Technician position. The technician is a member of the IT department and is under the general direction of the Director of Information Technology and the local Systems Supervisor. The technician will perform professional work related to providing routine support for end users and provide technical support for moderately complex troubleshooting for hardware and software systems. The position will, as part of a team, support approximately 535 desktop/laptop systems and 85 mobile devices used by 300 Court personnel, including Judges.

Location

Camden, NJ

Opening and Closing Dates

07/20/2026 - 07/29/2026

Appointment Type

Permanent

Classification Level/Grade

CL 25-27

Salary

$54,391 - $97,372

Announcement Number

26-14

Position Description

Note : Weekly travel to the Trenton office is required in coordination with the technical team. Additional travel to other divisional offices may be required as needed. At times, travel or on-site coverage may not be necessary. Depending on project requirements, coverage needs, and the needs of the Court, extended time at a specific office may be required. Travel mileage and tolls will be reimbursed in accordance with Judiciary travel regulations.

Qualifications

To qualify for the position of Information Technology Technician, a candidate must:

Have a high school diploma or the equivalent. A bachelor's degree from an accredited college, university, or technical school with a concentration in Computer Science, Information Systems, or a field closely related to the subject matter is preferred.

Also, one-year experience with progressive technical responsibilities related to the primary subject matter.

To qualify for the CL 25 – CL 26 level, at least one year of specialized experience is required. To qualify for the CL 27 level, at least three years of specialized experience is required.

Generalized experience is defined as progressively responsible clerical, office, or other work that demonstrates the possession of or the ability to acquire, the knowledge and skills needed to perform the duties of the position. This includes but is not limited to knowledge of professional office procedures, excellent customer service initiatives and excellent organizational, analytical, communication and interpersonal skills.

Specialized experience includes progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, and laws that involve the routine use of specialized terminology and automated software and equipment for word processing, data entry and report generation.

The role is based on fulfilling responsibilities and business needs in a highly important court environment, which will require occasional after-hours communication or support. Must be able to work during non-business hours, as needed, to complete urgent projects or prevent disruptions to court proceedings or special events. Ability to travel to provide alternate office support; Must have reliable transportation for travel; Moving and lifting weights that commensurate with the weight of equipment associated with the job duties is essential.

Court Preferred Knowledge and Skills
The successful candidate should be a professional who is a self-starter, dependable, friendly, motivated, organized, detailed- oriented and possess good judgment with accountability for their work product. Possess high ethical standards. Must demonstrate ability to work on multiple tasks, be flexible and tactful when working under pressure individually and in a team environment. Ability to follow Information Technology security standards and the ability to assist with PC and mobile systems on-the-fly is necessary. The ability to work independently and harmoniously with a team is essential.

Microsoft Windows and Security certifications (for ex. MSCA, CompTIA).
Former work with government entities, particularly the federal judiciary, is highly valued experience.
Knowledge of anti-virus, anti-malware, application controls, threat protection and endpoint security controls. Understanding of incident response processes, including the ability to implement plans and procedures as directed by the system supervisors and/or Director. Ability to identify and analyze security risks, advise the supervisors, and implement solutions.
Some knowledge/experience with SharePoint is a plus.

Applicant must demonstrate customer service skills, troubleshooting skills, the ability to work in a team environment, and interact directly with all levels of court personnel and other agencies. Excellent written and verbal skills in order to explain technical issues clearly and patiently to non-technical users, write effective instructions for users, and document issues and solutions. The ability to communicate effectively with various individuals, focusing on customers (internal/external), respecting others, the uniqueness of the federal judiciary and acting with integrity are all essential skills.

Applicant must have advanced knowledge and responsible workplace experience with Windows desktop, MS Office products, and Adobe Acrobat; Prior experience providing phone, remote, and in-person help/service desk support; Experience with Teams collaboration sites/channels and video conferencing; Knowledge of networking fundamentals; Critical thinking, attention to detail, analytical skills, and the ability to independently research and make recommendations; Excellent organizational skills with the ability to multi-task, prioritize, follow through, and meet deadlines in a fast-paced environment; Ability to adjust priorities.

Knowledge of endpoint security software and controls. Understanding of incident response processes, including the ability to implement plans and procedures as directed by his/her supervisor. Ability to identify and analyze security risks, bring it to the attention of his/her supervisor and to implement resolutions.

Employee Benefits

To learn more about the Judiciary’s benefits:

Miscellaneous

Where appropriate, the Court provides reasonable accommodation to applicants with disabilities. If you need reasonable accommodation for any part of the application or hiring process, please notify Human Resources at the Clerk’s Office 609-989-2084. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

The Court reserves the right to modify the conditions of this job announcement or to withdraw the job announcement, or to fill the position sooner than the closing date, if a closing date is shown, any of which action may occur without any prior written notice. The Court will only communicate with those qualified applicants who are selected for an interview. Candidates selected for an interview will bear their own travel expenses. If a subsequent vacancy of the same position becomes available within a reasonable time of the original announcement, the Court may elect to select a candidate from the original qualified applicant pool.

Judiciary employees serve under excepted appointments and are considered “at will” and can be terminated with or without cause by the Court. This position is a temporary, year and a day position and will be assessed annually for up to four years with the potential of becoming a permanent position. All new employees shall serve a six-month probationary period per Court policy. All information provided by applicants is subject to verification and false statement or omissions of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment or dismissal after being employed. This position is subject to mandatory electronic fund transfer (direct deposit) for salary payment.

Application Info

Qualified applicants must submit the following documents electronically as one PDF :

A cover letter explaining your qualifications for this position;

An updated resume;

salary history (external applicants only); and

A completed AO 78 (Application for Judicial Branch Federal Employment), available on the court’s website New Appointment Forms | District of New Jersey | United States District Court

Please submit the above required documents to the attention of Ms. Robin A. Newman, Esq., Human Resources Manager via the Court’s Recruitment Database at the following link:

The federal Judiciary is an Equal Employment Opportunity employer.

Apply Now

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