Top 2394 Member services representative Jobs in Philadelphia, Pa

Customer Experience Representative
PTR Baler and Compactor —Philadelphia, PA
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
16h
Call Center Representative
Police and Fire Federal Credit Union —Bensalem, PA
- Computer literacy
- Mid-level
- Fair chance
- Health insurance
- Dental insurance
8d
CUA Case Manager
Greater Philadelphia Community Alliance —Philadelphia, PA
- $60,000 a year
- Full-time
- Hybrid work
- Background check
- Spanish
- Microsoft Excel
- Health savings account
- Health insurance
Quick Apply
Ambulance Operator EMSVO
Keystone Quality Transport —Philadelphia, PA
- $18 an hour
- Part-time
- Background check
- CPR Certification
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
13d
Veterinary Receptionist
Just For Cats Veterinary Hospital —Folsom, PA
- $16 - $20 an hour
- Part-time
- Background check
- Microsoft Office
- High school diploma or GED
- Paid time off
- Employee discount
Customer Service Rep (Member Help Team)
Independence Blue Cross —Philadelphia, PA
- Overtime
- Remote
- Computer literacy
- High school diploma or GED
- Bachelor's degree
- Work from home
13d
Member Service Representative
Transit Workers Federal Credit Union —Philadelphia, PA
- $21 - $24 an hour
- Part-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
2d
Sanitation
Maola Local Dairies —Philadelphia, PA
- $24.61 - $30.76 an hour
- Overtime
- Customer service
- High school diploma or GED
- Hand tools
- Health insurance
- Dental insurance
Quick Apply
Member Service Representative
Trumark Credit Union —Philadelphia, PA
- Full-time
- Office
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
Quick Apply
2d
Boxformer Operator PA
Maola Local Dairies —Philadelphia, PA
- $25.06 - $31.33 an hour
- Overtime
- High school diploma or GED
- Travel
- Entry level
- Health insurance
- Dental insurance
Quick Apply
9d
Contact Center Associate
Angeion Group LLC —Philadelphia, PA
- $22 an hour
- Full-time
- High school diploma or GED
- Organizational skills
- In-person
Quick Apply
3d
Host - Iron Hill Brewery & Restaurant
Iron Hill Brewery & Restaurant - Rightlane LLC —Philadelphia, PA
- $15 - $21 an hour
- Ability to walk for extended periods
- Ability to stand for extended periods
- Communication skills
Quick Apply
Front Desk Agent
Holiday Inn Express Penns Landing —Philadelphia, PA
- $17 - $18 an hour
- Weekends as needed
- Basic math
- Hotel
- Computer skills
Quick Apply
10d
Patient Service Representative
Bryn Mawr Medical Specialists Association —Bryn Mawr, PA
- $18 - $21 an hour
- Full-time
- Medical terminology
- Communication skills
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Senior Administrative Assistant, Enforcement
Financial Industry Regulatory Authority, Inc. —Philadelphia, PA
- $26.37 - $55.49 an hour
- Overtime
- Hybrid work
- 6 years
- Word processing
- Mid-level
- Paid jury duty
- Commuter assistance
Quick Apply
8d
Member Services Representative
Planet Fitness - IL/PA Rufo Group —Philadelphia, PA
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
Quick Apply
Patient Access Representative (Part time)
Redeemer Health —Meadowbrook, PA
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Patient Access Representative
Redeemer Health —Meadowbrook, PA
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Patient Service Rep I
Axia Women's Health —Bryn Mawr, PA
- $18 - $21 an hour
- Full-time
- OSHA
- Writing skills
- HIPAA
- Health savings account
- Disability insurance
8d
Overnight Closer
Planet Fitness - IL/PA Rufo Group —Philadelphia, PA
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
Quick Apply

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Customer Experience Representative

PTR Baler and Compactor
Philadelphia, PA

Quick Apply

Job Details

Full-time
16 hours ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Project team coordination
CRM software
Communication with suppliers
Managing customer accounts
Customer communication
Teamwork
Microsoft Excel
Customer relationship building
Microsoft Outlook
Interpersonal skills
Service scheduling
ERP systems
Operations coordination planning
NetSuite
High school diploma or GED
Managing clients in a customer support role
Attention to detail
Task prioritization
Vendor relationship management
Schedule creation
Supplier relationship management (SRM)
Account management experience
Construction vendor management
Project scheduling
Stakeholder relationship building
Cross-functional communication
Construction stakeholder coordination

Full Job Description

Headquartered in Columbus, Ohio, Komar is a market leader in industrial waste and recycling processing solutions. Since 1977, we have provided compactors, balers, shredders, continuous feed systems, dewatering systems, and related equipment that help customers reduce cost, improve sustainability, and streamline operations.

Komar sells primarily direct to customers and supports its equipment through a national service network, comprehensive parts inventory, and industry-leading brands including BACE, Maren Engineering, and PTR Baler and Compactor.

Position Overview

PTR Baler and Compactor, a division of Komar Industries, is seeking a highly organized, customer-focused Customer Experience Representative to manage customer orders and equipment installations from order entry through shipment, delivery, and installation completion. This role coordinates closely with customers, sales, production, logistics, service, installers, general contractors, and store-level contacts.

The ideal candidate is detail-oriented, process-driven, and comfortable managing multiple orders, schedules, vendors, and customer priorities in a fast-paced industrial environment. Success requires clear communication, disciplined follow-through, accurate NetSuite documentation, and strong issue resolution.

Key Responsibilities:

Customer Order Management & Communication

Manage customer orders from placement through delivery and installation, ensuring accuracy, timely fulfillment, and clear communication throughout the process.
Serve as a primary liaison between customers, sales, production, logistics, service, installers, and operations on order status, shipment timing, installation schedules, delays, and changes.
Answer customer calls and emails as part of the shared department responsibility, providing timely, professional, and accurate responses.
Provide proactive updates to sales representatives, customer service team members, and internal stakeholders on open orders, shipments, and installations.

Installation Coordination & Vendor Management

Plan and coordinate installation of compactors, balers, and related equipment with local and third-party installation vendors.
Work with logistics and production to align shipment timing with customer due dates, site readiness, and installation requirements.
Issue work orders, follow up on open installations, and negotiate installation costs with vendors within established guidelines.
Coordinate with general contractors, store managers, installers, and internal teams to resolve site issues, scheduling conflicts, and installation questions.

Process Discipline, Documentation & Issue Resolution

Follow all NetSuite protocols, workflows, and role-specific procedures established by department leadership.
Maintain accurate records of orders, shipments, installations, work performed, vendor updates, customer communications, and required documentation.
Confirm installation and work-completion documentation is obtained, reviewed for completeness, and properly recorded.
Monitor available inventory and identify alternate in-stock equipment options when they meet customer needs and support faster fulfillment.
Resolve customer complaints, order discrepancies, shipment issues, and installation challenges by working cross-functionally to protect customer satisfaction.

Candidate Profile Requirements:

Experience

2+ years of experience in customer service, order management, installation coordination, logistics coordination, or project coordination, preferably in an industrial, equipment, manufacturing, construction, or field service environment.
Experience coordinating with customers, sales, production, logistics, service teams, external vendors, installers, general contractors, and site-level contacts.
Ability to manage multiple customer orders, installations, schedules, and priorities in a high-volume, fast-paced environment.
Experience using ERP, CRM, field service, inventory, order management, or workflow systems; NetSuite experience preferred.
Prior experience supporting large-volume customers, national accounts, retailers, grocers, fulfillment centers, or multi-site customers is strongly preferred.

Leadership Qualities

Customer-first mindset with strong ownership, accountability, and follow-through.
Clear, professional communicator who works effectively with internal teams, customers, vendors, installers, and site contacts.
Highly organized, detail-oriented, and disciplined in documentation and process adherence.
Positive, collaborative team player who remains calm and solution-oriented under pressure.

Culture & Core Values

Build and maintain trust with customers, teammates, vendors, and all stakeholders through clear communication, reliability, and follow-through.
Own the outcome by keeping promises, honoring commitments, and taking accountability from order placement through installation completion.
Lead with integrity by doing what is right for the customer, team, and company, especially when decisions are difficult.

Key Skills & Technical Competencies:

Customer service and customer experience management
Order management, fulfillment tracking, and installation coordination
Vendor coordination, work order management, and basic cost negotiation
NetSuite or similar ERP/workflow systems; Microsoft Office Suite, especially Outlook, Excel, and Word
Inventory awareness, shipment coordination, logistics follow-up, and cross-functional communication
Problem solving, troubleshooting, prioritization, multitasking, and issue escalation

Join us as a Customer Experience Representative where your enthusiasm meets opportunity! Help us deliver outstanding service that makes every customer feel valued while advancing your career in a supportive environment.

HP123

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Account management: 2 years (Required)
Installation coordination: 2 years (Preferred)
Project scheduling: 2 years (Preferred)
ERP systems: 2 years (Required)
NetSuite: 2 years (Preferred)
CRM software: 2 years (Preferred)
customer service in a manufacturing or equipment environment: 2 years (Required)

Ability to Commute:

Philadelphia, PA 19134 (Required)

Work Location: In person

Quick Apply

Refine Your Search

member services representative jobs in philadelphia, pa

Customer Experience Representative

Call Center Representative

CUA Case Manager

Ambulance Operator EMSVO

Veterinary Receptionist

Customer Service Rep (Member Help Team)

Member Service Representative

Sanitation

Member Service Representative

Boxformer Operator PA

Contact Center Associate

Host - Iron Hill Brewery & Restaurant

Front Desk Agent

Patient Service Representative

Senior Administrative Assistant, Enforcement

Member Services Representative

Patient Access Representative (Part time)

Patient Access Representative

Patient Service Rep I

Overnight Closer

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