Top 2466 Operations support supervisor Jobs in Philadelphia, Pa

Patient Support Specialist
Kelly Services —Horsham, PA
- $39 an hour
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
9d
Supervisor - Operations (Behavioral Health- Hybrid PA, DE, NJ)
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Mid-level
- Analysis skills
- Travel
Supervisor- Operations
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Mid-level
- Office
- 2 years
Operations First Line Supervisor
AdvanSix —Philadelphia, PA
- $86,400 - $129,600 a year
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Supervisor Operations
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Mid-level
- Bachelor's degree
- Travel
Warehouse Supervisor
PepsiCo —Philadelphia, PA
- $66,900 - $111,950 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Travel
- Paid parental leave
- Health insurance
8d
Supervisor, Warehouse Operations (Days)
Cardinal Health —Swedesboro, NJ
- $75,600 - $107,900 a year
- Customer service
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Front Office Manager
Marriott International, Inc —Philadelphia, PA
- $74,000 - $98,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Administrative Assistant II (5063) - AEE&M / REE&M
SEPTA —Philadelphia, PA
- $59,540 - $74,412 a year
- Microsoft Outlook
- Mid-level
- Office
- Paid parental leave
- Paid holidays
1d
Operations Supervisor - Philadelphia
Marshalls —Philadelphia, PA
- $61,000 - $82,100 a year
- Full-time
- Mid-level
- High school diploma or GED
- Math
- Health savings account
- Paid holidays
Director of Front Office
Marriott International, Inc —Philadelphia, PA
- $108,000 - $138,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Mentoring
- Relocation assistance
11d
Guest Service Manager
Marriott International, Inc —Philadelphia, PA
- $28.85 - $37.50 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
- On-the-job training
Supervisor, Control Center-CCT (6037)
SEPTA —Philadelphia, PA
- $65,936 - $82,420 a year
- Night shift
- Windows
- Administrative experience
- High school diploma or GED
- Paid parental leave
- Paid holidays
4d
(USA) Asset Protection Operations Coach
Walmart —Norristown, PA
- $65,000 - $100,000 a year
- High school
- Bachelor of Science
- Merchandising
- Paid jury duty
- Disability insurance
Overnight Assistant Manager Room Operations
Marriott International, Inc —Philadelphia, PA
- $28.35 - $31.25 an hour
- Overnight shift
- Mid-level
- Hotel
- High school diploma or GED
Operations Clerk
ASPIRAS BILINGUAL CYBER CHARTER SCHOOL —Philadelphia, PA
- $37.50 an hour
- Weekends as needed
- School experience
- Spanish
- Microsoft Outlook
Quick Apply
9d
Fleet Supervisor
Confidential —Philadelphia, PA
- From $60,000 a year
- Full-time
- ASE Certification
- Background check
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Summer Camp Lifeguard
Garrett Williamson —Newtown Square, PA
- $15 - $16 an hour
- Seasonal
- CPR Certification
- Experience working with children
- First Aid Certification
Quick Apply
2d
Senior HVAC Service Technician
Best Choice Plumbing —Philadelphia, PA
- $90,000 - $150,000 a year
- Full-time
- Residential
- Driver's License
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
Speech-Language Pathologist
HMS School for Children with Cerebral Palsy —Philadelphia, PA
- $70,000 - $75,000 a year
- Full-time
- Experience working with individuals with disabilities
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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Patient Support Specialist

Kelly Services -
Horsham, PA

Quick Apply

Job Details

Full-time
$39 an hour
9 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Work from home
Vision insurance
Retirement plan
Paid sick time

Qualifications

Customer communication
Incident Escalation
Bachelor's degree
Legal compliance
Escalation handling

Full Job Description

We are seeking a compassionate and detail-oriented Patient Support Specialist to join the MyCARVYKTI Call Center team. This role is critical in supporting patients throughout their treatment journey by managing casework, coordinating logistics, and ensuring compliance with program standards.

Pay: $39 per hour

Key Responsibilities
Case Management & Call Center Operations

Serve as the point person on patient cases and perform day-to-day call center activities including patient enrollment, eligibility checks, travel/logistics arrangements, and incidental reimbursement.
Manage inbound/outbound calls and respond to inquiries from patients, caregivers, and treatment centers regarding support services.
Maintain accurate case records in Salesforce and Box.
Prioritize cases based on urgency and escalate appeals/exceptions to Gold/Navy Supervisors.
Collaborate with third-party vendors (Atlas and Connective) for travel, eligibility, and reimbursement support.

Compliance & Operational Excellence

Manage cases in accordance with SOPs and control documents.
Follow all SOPs, Work Instructions, and Call Guide protocols including caller verification, consent collection, and use of approved language.
Handle PHI with strict adherence to compliance standards.
Submit Adverse Events within 24 hours.
Use feedback from call monitoring and audits to improve performance.

Customer Service Excellence

Provide accurate and thorough program details to set expectations.
Communicate clearly and empathetically throughout the patient journey.
Send relevant program communications/resources.
Build rapport and trust with customers.
Use active listening and probing to resolve inquiries and generate insights.

Training & Team Support

Complete onboarding training before engaging with patients/caregivers/treatment centers.
Participate in ongoing education and identify training needs.
Complete Salesforce and SUMMIT training modules as required.
Model PSS responsibilities and support new team members through shadowing.

Treatment Center Engagement

Manage relationships with assigned treatment centers including onboarding, re-education, annual reviews, and ongoing collaboration.
Establish and document “ways of working” including distance policies and required interactions.
File policies and deviations per SOP with supervisor notification.

Program Insights & Data Collection

Submit 3–5 monthly entries to the Customer Insight Google Doc Form.
Share insights and recommendations with leadership.
Assist with treatment center data reviews to ensure no patient is missed.
Participate in QBR data collection and team meetings.

Requirements

Have an Bachelor's degree
A minimum of 3 years of relevant experience is required; pharmaceutical/medical call center experience is preferred.
Deep understanding of program rules and control documents.
Strong empathy and communication skills.
Excellent organizational and prioritization abilities.
Ability to assess urgency and escalate appropriately.
Calm and compassionate demeanor in high-pressure situations.
Willingness to seek supervisor guidance when SOPs are unclear.
Ability to route questions to appropriate leadership team members.
Provide customer testimonials as requested.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Opportunity is calling.

Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We’re KellyConnect®-and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

Quick Apply

Refine Your Search

operations support supervisor jobs in philadelphia, pa

Patient Support Specialist

Supervisor - Operations (Behavioral Health- Hybrid PA, DE, NJ)

Supervisor- Operations

Operations First Line Supervisor

Supervisor Operations

Warehouse Supervisor

Supervisor, Warehouse Operations (Days)

Front Office Manager

Administrative Assistant II (5063) - AEE&M / REE&M

Operations Supervisor - Philadelphia

Director of Front Office

Guest Service Manager

Supervisor, Control Center-CCT (6037)

(USA) Asset Protection Operations Coach

Overnight Assistant Manager Room Operations

Operations Clerk

Fleet Supervisor

Summer Camp Lifeguard

Senior HVAC Service Technician

Speech-Language Pathologist

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