Top 815 Part time remote customer service Jobs in Philadelphia, Pa

Patient Engagement Associate
Penn Medicine —Philadelphia, PA
- Full-time
- Remote
- Medical office experience
- High school diploma or GED
- Computer skills
- Tuition reimbursement
Quick Apply
Dispensary Associate - Part-time
Trulieve —Philadelphia, PA
- $15 an hour
- Part-time
- 18 years or older
- Clean driving record
- English
- Paid time off
Quick Apply
Variable Schedule Operations Associate, DashMart
DoorDash High Volume —Philadelphia, PA
- $17.50 an hour
- Part-time
- Inventory management
- High school diploma or GED
- Ability to lift 50 pounds
- Paid parental leave
- Paid time off
Variable Schedule Operations Associate, DashMart
DoorDash —Philadelphia, PA
- $17.50 an hour
- Part-time
- Inventory management
- High school diploma or GED
- Ability to lift 50 pounds
- Commuter assistance
- Paid parental leave
Patient Service and Sales Representative
Advanced RX —Fort Washington, PA
- $20 - $21 an hour
- Full-time
- Remote
- Computer skills
- 2 years
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
8d
Customer Care Ambassador
Parkway Corporation —Philadelphia, PA
- $18.50 an hour
- Part-time
- Entry level
Quick Apply
12d
Part time office/home care scheduler
Your Own Home —Wilmington, DE
- $23.44 - $28.22 an hour
- Part-time
- Hybrid work
- Bilingual
- Mid-level
- Administrative experience
- 401(k)
- Flexible schedule
Quick Apply
Customer Solutions Specialist (Second Shift)
AWeber —Philadelphia, PA
- Weekends as needed
- Remote
- Mid-level
- Paid holidays
- Disability insurance
DashMart Team Member - Port Richmond
DoorDash —Philadelphia, PA
- $17.50 an hour
- Part-time
- 18 years or older
- Customer service
- High school diploma or GED
- Commuter assistance
- Paid parental leave
Patient Access Navigator II (REMOTE OVERNIGHTS)
Cooper University Hospital —Cherry Hill, NJ
- $21 - $33 an hour
- Overnight shift
- Remote
- Bilingual
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
1d
Retail Sales Associate Part Time
Visionworks —Philadelphia, PA
- $13.19 - $17.57 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Entry level
- Paid parental leave
- Health insurance
Quick Apply
12d
Telephone Operator
US Veterans Health Administration —Philadelphia, PA
- $40,120 - $52,158 a year
- Part-time
- Background check
- Psychiatry
- Pass drug screening
5d
Client Account Coordinator
Impact Bio —Newtown, PA
- Remote
- Mid-level
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Associate Account Executive (Remote)
Roundtrip Health —Philadelphia, PA
- $60,000 - $70,000 a year
- Full-time
- Remote
- Microsoft Outlook
- No experience needed
- Travel
- Paid parental leave
- Paid holidays
Patient Services Specialist
Cencora —Conshohocken, PA
- $34,000 - $62,370 a year
- Full-time
- Remote
- Microsoft Word
- Writing skills
- Research
- Paid parental leave
- Health insurance
Patient Services Representative, Authorizations
AOTI —Exton, PA
- $22 - $24 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
- AD&D insurance
- Paid holidays
Remote Solutions Administrator - STAT
MRO Corporation —Norristown, PA
- $16 - $22 an hour
- Part-time
- Computer literacy
- HIPAA
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Administrative Coordinator
Temple University —Philadelphia, PA
- Full-time
- Hybrid work
- Office
- Analysis skills
- University
- Paid holidays
- Health insurance
4d
OneSource Support Specialist (CST)
AstraZeneca —Wilmington, DE
- $82,000 - $124,000 a year
- Remote
- Computer literacy
- Bachelor of Science
- Mid-level
- Paid holidays
- Health insurance
Remote Inside Sales Rep
The Cascarella Agency —Philadelphia, PA
- Part-time
- Remote
- Communication skills
- Entry level
- Under 1 year
- Work from home
Quick Apply
8d

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Patient Engagement Associate

Penn Medicine -
Philadelphia, PA

Quick Apply

Job Details

Full-time

Benefits

Tuition reimbursement

Qualifications

High school diploma or GED

Full Job Description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity/Unit: CPUP - Access Center - Various Departments

Location: Remote

Shift: Full Time - Day Shift; Monday-Friday from 7am and 6pm; depending on the departments you are paired with

Summary:

The Access Services Associate (ASA) is a call center-based customer service position supporting Penn Medicine ambulatory practices. This phone based, high volume role supports several types of patient interactions including registration, appointment scheduling, referrals and pre-authorizations. The position requires superior and compassionate customer service skills with a focus on Productivity to satisfy financial and operational targets of the Health System. This is primarily a Work from Home position This position requires the agent to learn and execute several protocols for a limited number of UPHS Departments.

Responsibilities:

Strives to understand and anticipate patient needs to improve the patient encounter and overall Penn Medicine experience, manages service recovery efforts when needed, enlisting management assistance as appropriate.
Answer phones supporting Access Center SL goals and follow department protocols to manage patient requests. Communicate patient need by thoroughly completing encounter documentation, taking detailed notes and route appropriately through EMR.
Complete call processing in an efficient manner; remain aware of call volumes and Service Level performance (when notified); work as part of the team to handle the call volumes.
Schedule patient appointments by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and as needed, offering alternative and canceling/rescheduling appointments.
Communicates with patients by using the AIDET model (Acknowledge, Introduce, Duration, Explanation and Thank You) and keeps manager aware of potential issues as they arise.
Issues referrals for patients as required and as per protocol.
Maintain knowledge of basic medical terminology, Computer and EMR skills.
Ensure patients are well prepared for their visit by accurately scheduling with the appropriate physician and specialty. Accurately communicate and set patient expectations in a clear, empathetic manner to help ensure they arrive for their appointment with all pertinent information and care coordination (medical records, test results, referrals, copays). In addition, patients will be provided information on directions, parking and building navigation.
Coordinates clinical and administrative aspects of the new patient scheduling encounter.
May Assist with some Computer and System setup for Telemed Patient.
Explain the functionality on the MyPennMedicine App.
Perform within the expected outcome of the Automated Call Distribution (ACD) environment.
Solves telephone issues and timely reports problems related to volume to manager.
Follow established downtime procedures for registration.
As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment ‘bumping’, wait list scheduling, resource scheduling, and team scheduling.
Financial:
Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral.
Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols
Other/Regulatory
Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc.)
Flexible and readily adopts new processes and engages in practice operation changes.

Education or Equivalent Experience:

H.S. Diploma/GED (Required)
3+ years medical office experience, or customer service experience is preferred.
A degree may be considered in lieu of experience.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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Refine Your Search

part time remote customer service jobs in philadelphia, pa

Patient Engagement Associate

Dispensary Associate - Part-time

Variable Schedule Operations Associate, DashMart

Variable Schedule Operations Associate, DashMart

Patient Service and Sales Representative

Customer Care Ambassador

Part time office/home care scheduler

Customer Solutions Specialist (Second Shift)

DashMart Team Member - Port Richmond

Patient Access Navigator II (REMOTE OVERNIGHTS)

Retail Sales Associate Part Time

Telephone Operator

Client Account Coordinator

Associate Account Executive (Remote)

Patient Services Specialist

Patient Services Representative, Authorizations

Remote Solutions Administrator - STAT

Administrative Coordinator

OneSource Support Specialist (CST)

Remote Inside Sales Rep

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