At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.
To power this ambition with both speed and scale, we are embracing a new capability-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes—not just outputs—and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model, you’ll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we’re building the right things, in the right way, at the right time.
The Senior Director, Commercial Advanced Analytics & Optimization, plays a critical role in building Jazz’s next-generation advanced analytics capability within Customer Experience Operations to reshape how we make decisions, engage customers, and deliver impact at scale. This role leads teams that design and deploy advanced analytics, predictive algorithms, and AI-driven solutions to solve complex commercial business challenges, optimize go-to-market effectiveness, and unlock new ways of working to support the customer experience (for HCPs, KOLs, HCOs, Patients). It goes beyond measurement to drive meaningful business outcomes, translating data into action and continuously improving how Jazz connects with patients, caregivers, and healthcare professionals.
This role will report to the head of Customer Insights & Data in Customer Experience Operations and directly leads a team that includes:
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The Global Capability Owner for Performance Optimization
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The Global Capability Owner for Predictive Algorithms
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A global team of individuals focused on Advanced Analytics, accountable for end-to-end quality development, model refinement, measurement, analysis, and continuous improvement of analytics solutions.
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An individual focused on Voice of Customer Operations, responsible for measuring, synthesizing, and scaling customer insights to inform experience design, content decisions, enterprise optimization, and drive responsiveness to customer issues and opportunities.
At Jazz, we believe that effective people leadership is essential to our success. Our people managers play a vital role in creating an environment where teams thrive, and individuals reach their full potential. Jazz invests in people managers to equip them to drive performance, grow individuals, and create belonging. As a result, Jazz people managers champion a culture of collaboration, inclusion, and belonging, ensuring that everyone feels heard and valued. They connect with their teams on a personal level, understanding their unique needs and motivations and providing personalized support to empower every team member to thrive.
Essential Functions/Responsibilities
Leadership, Strategy & Vision
- Lead and scale enterprise performance analytics and advanced analytics capabilities, including performance measurement, predictive modeling, and Voice of Customer–driven insights, to drive critical business decisions, optimize performance, and deliver measurable impact for customers and the business.
- Lead and develop Team Leads, reinforcing clear decision rights, accountability, quality delivery, and performance expectations. This includes:
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Oversee the Advanced Analytics team to deliver standardized, end‑to‑end performance measurement, actionable insights, and continuous optimization across channels and portfolios.
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Oversee the Voice of Customer Ops team to turn customer needs, feedback, and experiences into clear priorities that improve how Jazz engages, supports, and delivers value to customers.
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Holding the Global Capability Owners accountable for the performance and outcomes of the Performance Optimization & Predictive Algorithms Global Capabilities including adoption, consistency, and impact of performance insights that guide enterprise prioritization and investment tradeoffs.
- Partner with the head of Customer Insights & Data on resource planning, talent strategy, and capability development, including attracting, developing, and retaining high-performing advanced analytics talent as capabilities and the operating model evolve.
- Own budget and resource allocation, making investment decisions across the team to maximize impact and performance outcomes.
- Set and evolve the team vision and strategy, aligned to Customer Insights & Data priorities and Jazz objectives.
- Translate franchise, functional, regional and customer strategies into clear priorities that guide execution across the team.
- Define and govern how integrated Advanced Analytics & Optimization capabilities mature over time, balancing near-term execution with long-term standardization, reuse, and scale.
- Manage strategic vendor partners with clear accountability for quality, delivery, and outcomes.
- Foster a high performance-driven culture of collaboration, learning, and continuous improvement across the team.
Cross-Functional & Regional Alignment
- Partner closely with the Activation Leads to ensure business needs, readiness, enablement, and adoption considerations are embedded in Advanced Analytics & Optimization team strategy and prioritization.
- Align with Activation Leads, franchise, functional and regional stakeholders including senior leadership to define clear priorities, balancing regional differences in maturity with global standards.
- Collaborate with CX Data Tech Leads and Enterprise Data & AI Capability Leads to align on shared data infrastructure, integration standards, and AI/ML enablement — ensuring consistency across analytics platforms and driving coordinated delivery across the Customer Analytics & Insights and Performance Analytics & Optimization teams.
- Drive alignment across core Commercial, insights, and enabling functions to ensure advanced analytics, Voice of Customer insights, and performance optimization are consistently embedded in decision-making across Jazz.
- Represent the Advanced Analytics & Optimization team in cross-functional forums to drive alignment and resolve dependencies.
- Lead the resolution of complex, cross-team issues affecting performance or adoption of Advanced Analytics & Optimization global capabilities.
- Identify organizational training needs and partner with Learning & Development to design and deliver targeted capability-building programs that enable effective execution.
Required Knowledge, Skills, and Abilities
Technical Skills
- Deep understanding of omnichannel performance measurement, including KPI frameworks, enterprise reporting, and cross‑channel performance analysis.
- Strong understanding of marketing mix modeling, scenario analysis, and optimization techniques used to assess ROI and investment trade‑offs.
- Ability to apply advanced analytics and predictive approaches to evaluate performance drivers and optimization opportunities.
- Proficiency in Python and R for analytics, modeling, and data engineering, with experience sourcing and transforming data from cloud platforms such as Redshift and Snowflake. Strong grounding in coding best practices, version control, model performance evaluation, and reproducibility.
- Experience working within Agile product development teams and product operating models.
- Experience using AI, automation, or agentic workflows to drive enterprise-level performance optimization and decision-making.
- Experience leading and developing a high-performing team, including resource planning, performance management, and talent development to support evolving business needs.
#LI-Remote
Business Skills
- Digital-first Mindset — ability to look for opportunities to streamline and improve the customer experience and Jazz performance through digital tools, data and automation to create better, faster and more scalable outcomes
- Strategic Storytelling— the ability to craft purposeful, compelling narratives that make sense of change, inspire action, and align people around a shared direction
- Cross functional Matrix Collaboration – ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed – supporting decisions with professional alignment and focus on collective success. Deeply understands and values unique capabilities and perspectives of diverse functions.
- Systems Thinking - The ability to understand how actions create upstream and downstream effects across the organization, seeing patterns and interdependencies to improve the whole ecosystem, not just individual parts.
- Continuous Improvement — ability to regularly improve processes/capabilities through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo.
Required/Preferred Education and Licenses
Qualifications:
- Bachelor’s degree in business, Marketing, Digital, healthcare, technology, or a related field.
- 12+ years of experience in performance analytics, marketing analytics, or optimization roles
- 5+ years in pharma, with expertise in marketing mix modelling, enterprise reporting, and applying analytics to drive investment and performance decisions.
- 6-8 years of experience leading people, including managing and developing high-performing teams and driving accountability across functions.
Preferred / Additional Qualifications:
- Advanced degree (MBA or relevant graduate degree) preferred.
- Experience in pharmaceutical or healthcare industries preferred.
- Experience working in the capability operating model
- Experience partnering with enterprise platform teams or global capability teams supporting digital and operational capabilities.
- Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.
- Experience in pharmaceutical or healthcare industries preferred.
- Experience leading and developing distributed, matrixed teams including onshore/offshore models, with strong ability to align resources, drive accountability and ensure consistent delivery standards
Working Requirements:
- 20-30% travel will be required.
Jazz Expected Behaviors
- Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact.
- Leads with curiosity and a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation.
- Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments.
- Acts with a One Jazz mindset, prioritizing enterprise value, breaking down silos, and building strong, trust-based partnerships across teams.
- Delivers high performance results, setting ambitious goals, challenging assumptions, and consistently driving measurable business impact.
- Models inclusive, collaborative leadership, creating space for diverse perspectives and empowering others to contribute their best work.
- Invest in continuous learning, developing personal skills while coaching and elevating the capabilities of colleagues and cross functional partners.
- Navigates ambiguity with confidence, using sound judgment, data, and user insights to make informed decisions even when information is incomplete.
- Communicates with clarity and influence, simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities and outcomes.
Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.
FOR US BASED CANDIDATES ONLY
Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. For this role, the full and complete base pay range is: $224,000.00 - $336,000.00
Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis.
At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan.
The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: https://careers.jazzpharma.com/benefits.html.
